Banner Problem Reporting

If you experience a problem with Banner2000, report the problem to the Help Desk: (304)696-3200, press option 3.
You should provide the Help Desk with the following information:

• Your Banner Username 
• Description of the problem
• Any form names (e.g. SPAIDEN) that are involved 
• Any error numbers (ORA-00942) if available 
• Help…Display Error 
• What were you attempting to do that triggered the error? 
• Is it an isolated incident? 
• Priority: Critical, Can Work Around, Low 

You can change your Banner password on the Banner form GUAPSWD.  This form will only allow a person to change the password for the account that is currently logged in.  Therefore, no one else can log into this form and change your password.

If you lose or forget one of your Banner2000-related passwords, you will not be able to access the system until you have this password changed by Computing Services.  Please choose one of the following procedures to change a password:

• Photocopy your MU ID. On that same piece of paper, write down your username and what system you would like the password changed on. (i.e.: BANNER, MUNet, MUINFO, etc.)  Please also sign and date the piece of paper. Then fax it to Computing Services at (304) 696-3601.

• OR, go to the Computing Services Help Desk on the 4th floor of the Drinko Library and fill out a form to change your password.  Please bring your photo ID.

If you have questions, please contact the Help Desk at (304) 696-3200.