Troubleshooting
Banner 7 Common FAQ(s) - JInitiator (Java), Browsers, Dual Monitors....etc.
Banner Problem Report Form - Submit a Problem Report Form on-line for the Production, Pre-Production, or Test Database.
Banner Problem Reporting instructions when calling the Helpdesk - Instructions on how to report a BANNER Error to the Help Desk and items that are needed to accelerate the process of error resolution.
Password Help - Can I change my password? What if I forget my password?
Password Security - Guard your password.
If you experience a problem with Banner2000, report the problem to the Help Desk: (304)696-3200, press option 3.
You should provide the Help Desk with the following information:
- Your Banner Username
- Description of the problem
- Any form names (e.g. SPAIDEN) that are involved
- Any error numbers (ORA-00942) if available
- Help…Display Error
- What were you attempting to do that triggered the error?
- Is it an isolated incident?
- Priority: Critical, Can Work Around, Low
You can change your Banner password on the Banner form GUAPSWD. This form will only allow a person to change the password for the account that is currently logged in. Therefore, no one else can log into this form and change your password.
If you lose or forget one of your Banner2000-related passwords, you will not be able to access the system until you have this password changed by Computing Services. Please follow the following procedure to change a password:
-
Contact Computing Services at either (304) 696-3200 or go to the Help Desk on the 1st floor in Drinko Library to verify your MUID.
If you have questions, please contact the Help Desk at (304) 696-3200.
- Access is a privilege granted to you; please use it responsibly.
- Never share your password.
- Never allow anyone to logon to or use your username.
- Don't even share a password with your supervisor.
- Avoid writing your password down.