Frequently Asked Questions (FAQ)
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Answer/Solution: If your documents will not complete for Insufficient funds (NSF) - this means that a budget has not been entered into the system for the fund & org you have entered. This document cannot be completed until a budget is entered into the system.
Question: My program code is not defaulting
Answer/Solution: If your program code is not defaulting into the required field, re-enter the Fund and Orgn and hit the "TAB" key. The program code should default.
Note: When you complete the document, you should receive the
message box reading "DOCUMENT COMPLETED AND FORWARDED TO THE POSTING PROCESS".
This tells you that your document will post.
Electronic Approvals should be directed to Bill Shondel shondel@marshall.edu
Direct questions to - Larry Barnhill barnhill@marshall.edu
Question: I get an error message "Account Index is available; List is available" when I enter the index number that was on the list provided at our meetings this spring.
Answer/Solution: The indices have been entered for all fund/organization
budget combinations. Check the Chart of Accounts Web Page for valid
index codes.
Direct questions to Ted Massey massey@marshall.edu
Question: Last year I had HERF money (CUFS Fund 1100) and Ive attempted to use the new Banner Fund number for HERF (112303) and I get a message that I have no money.
Answer/Solution: Many budgets have been moved to new fund groupings.
Contact the appropriate budget office on the "Contacts" list to determine
where your operating budgets are for this year.
If you are unable to locate help to your question on the Banner Web Site (marshall.edu/banner), you may want to try one of the following resources:
If you have been granted access to the Banner Finance System, send an e-mail to BANNER-FIN-USER-LIST@MARSHALL.EDU posing your question to the entire Banner Finance Community.
If you do not have access to the Banner Finance System, follow the instructions for getting started at http://www.marshall.edu/banner/gettingstarted.html
The following individuals may be able to assist if you need one-on-one assistance with their particular area of responsibility:
Invoices/Encumbrances Kelley Smith francis@marshall.edu
Purchase Orders Contact the University Purchasing Office
Electronic Approvals/Requisitions Bill Shondel shondel@marshall.edu
Budgets Ted Massey massey@marshall.edu
Finance Security/Chart of Accounts Larry Barnhill barnhill@marshall.edu
On Line Query of Finance Tables Selah Wilson wilsonsj@marshall.edu
Budgets -
MU Academic Areas Contact the Dean's Office for your department
MU School of Medicine Contact the School of Medicine Business Office
MU Community & Technical College Contact the CTC Provost Office
All other Administrative Areas Contact the Associate VP for Finance