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The JInitiator
installation process won’t complete on my workstation.
The most common reason for
this is lack of workstation administrator privileges. Your
workstation userid needs to have administrator access to
install programs like the JInitiator. If you don't know the
administrator password of your workstation, contact your
computer coordinator. If you continue to have problems with
installing the JInitiator even with administrator
workstation access, contact
helpdesk@marshall.edu.
The browser fails to
properly display the Oracle Forms or Customer gets an error
reporting the wrong version of JInitiator is installed.
Customer needs to have
Administrator privileges on computer and should remove the
current version of JInitiator using Add or Remove Programs
and then try the web page again to reinstall JInitiator.
The installer should automatically download and install from
the server. If Customer does not have Administrator
privileges, they need to contact
helpdesk@marshall.edu.
Customer is unable to
connect, gets FRM-92102 error.
If you try to connect and get and error
stating "FrM-92102 Network error has occurred the forms
client has attempted to establish 5 times without success.
Please check the network connection ", it is a Java
compatibility error. This happens when the user has
the Marshall WebCT Vista site set as their Internet Explorer
homepage
while
trying to launch Banner. Change your homepage and you will be able to
connect to Banner with no problem.
Customer is unable to see
all the contents of the window with the window maximized,
requiring them to scroll up, down, left, and right when
using most forms.
Monitor resolution settings need
to be set at minimum of 1024 x 768.
Customer closed a grey
Internet Explorer window and they were immediately logged
out of Banner.
The Internet Explorer window, Oracle Application Server
Forms Services, is running a Java Applet that opened the
Banner 7 window, Oracle Developer Forms Runtime - Web. When
the Internet Explorer window is closed, the Java Applet
closes, and in the process closes the Banner 7 window.
Where did the Side Navigation Frame go?
The left
pane of all Banner 6 forms contained a Navigation
Frame that displayed links to blocks on the current form
as well as links to related forms. In Banner 7, the
Navigation Frame no longer exists.
All options that were in the Navigation Frame can now be
found in the Options Menu of each form. Press
keyboard shortcut "ALT + O" to open the "Options" menu. In
other words, extract data by first holding down the CTRL
key, then choose "Extract Data No Key" or "Extract Data With
Key". Keep the CTRL key pressed until you see the extracted
data.
Drop-down menus fail to
function correctly.
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Make sure
popup blockers are off.
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If
Customer has two monitors, drop-down menus will only
work on the primary monitor.
Banner 7 Data Extracts
Check to see if you have a pop-up
blocker in Internet Explorer on your machine. If so, you
must set your browser to allow pop-ups. You will need to do
this for both Internet Explorer windows that open for
Banner. Even if you allow the pop-ups BEFORE you login to
Banner, you will then have to go to the second Internet
Explorer window (gray screen) that accompanies the Oracle
screen and allow pop-ups there too. It must be done in both
windows. Another work-around is to hold down the "CTRL"
key and click Extract Data at the same time. Then when the
Save or View window comes up, Hold down the "CTRL" key and
make your choice.
Create a Desktop Shortcut
to Banner 7
Open your web
browser and navigate to the following,
http://www.marshall.edu/banner/banner_links.asp Click on
the File menu in the toolbar. Click send and then
click on Shortcut to Desktop and the page will be added to
your desktop.
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