Getting Started

Computing Services

Request Forms

Manuals

Training

Banner Problem Report Form
Submit a Problem Report Form on-line for the Production, Pre-Production, or Test Database. 

Banner Problem Reporting instructions when calling the Helpdesk - Instructions on how to report a BANNER Error to the Help Desk and items that are needed to accelerate the process of error resolution.

Password Help  - Can I change my password? What if I forget my password?

Password Security - Guard your password.

 

Banner Freezing

While running in GUI (Graphical User Interface) mode, you may experience being "frozen". Your session is locked.  There is no warning and no way to recover.
  
If you are working in a form, it may simply refuse to respond. You will need to end this session by pressing [Ctrl]-[Alt]-[Delete] (at the same time), then click on the end task button in the 2 Windows dialog boxes that will follow.

If you are at the menu screen, it may react by simply ignoring any attempt to navigate to a form. It may be possible from here to click the exit button, but you will probably have to press [Ctrl]-[Alt]-[Delete] and end task.

If you receive an F45 Runtime Error, end all tasks and reboot your PC.  However, this error represents a memory error that needs to be cleaned.  Contact the University Computing Services Help Desk at (304) 696-3200 for additional information.

Banner Problem Reporting

If you experience a problem with Banner2000, report the problem to the Help Desk: (304)696-3200, press option 3.
You should provide the Help Desk with the following information:

  • Your Banner Username 
  • Description of the problem
  • Any form names (e.g. SPAIDEN) that are involved 
  • Any error numbers (ORA-00942) if available 
  • Help…Display Error 
  • What were you attempting to do that triggered the error? 
  • Is it an isolated incident? 
  • Priority: Critical, Can Work Around, Low 

 

Password Help

You can change your Banner password on the Banner form GUAPSWD.  This form will only allow a person to change the password for the account that is currently logged in.  Therefore, no one else can log into this form and change your password.

If you lose or forget one of your Banner2000-related passwords, you will not be able to access the system until you have this password changed by Computing Services.  Please choose one of the following procedures to change a password:

  • Photocopy your MU ID. On that same piece of paper, write down your username and what system you would like the password changed on. (i.e.: BANNER, MUNet, MUINFO, etc.)  Please also sign and date the piece of paper. Then fax it to Computing Services at (304) 696-3601.

  • OR, go to the Computing Services Help Desk on the 4th floor of the Drinko Library and fill out a form to change your password.  Please bring your photo ID.

If you have questions, please contact the Help Desk at (304) 696-3200.

Password Security

  • Access is a privilege granted to you; please use it responsibly.

  • Never share your password.

  • Never allow anyone to logon to or use your username.

  • Don't even share a password with your supervisor.

  • Avoid writing your password down.

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