Implementing Paper-Reducing Technologies in order to Improve Credit Union Performance

Larry J. Lucas

Capstone Project

Marshall University

November 18, 1999


Table of Contents

 

Executive Summary

Chapter 1 Introduction

The Importance of this Research

Research Project Focus

Chapter 2 Technology Implementation Plan

Chapter 3  E-Mail

What is the technology?

How does it work?

What are the advantages and disadvantages?

What are the costs?

Who are the current suppliers?

What is the current status in the credit union

industry?

What is the forecast of the technology?

What are the tips and caveats for successfully implementing this technology?

Chapter 4 GroupWare

What is the technology?

How does it work?

What are the advantages and disadvantages?

What are the costs?

Who are the current suppliers?

What is the current status in the credit union

industry?

What is the forecast of the technology?

What are the tips and caveats for successfully implementing this technology?

Chapter 5 Intranet

What is the technology?

How does it work?

What are the costs?

Who are the current suppliers?

What is the current status in the credit union

industry?

What is the forecast of the technology?

What are the tips and caveats for successfully implementing this technology?

Chapter 6  COLD

What is the technology?

How does it work?

What are the advantages and disadvantages?

What are the costs?

Who are the current suppliers?

What is the current status in the credit union

industry?

What is the forecast of the technology?

 

 

What are the tips and caveats for successfully implementing this technology?

Chapter 7 Document Imaging

What is the technology?

How does it work?

What are the advantages and disadvantages?

What are the costs?

Who are the current suppliers?

What is the current status in the credit union industry?

What is the forecast of the technology?

What are the tips and caveats for successfully implementing this technology?

Chapter 8 Conclusion

Appendix A Sample Survey and General Survey Results……………………………………… 65

Appendix B Internal E-Mail Survey Results…………………………………………………………….. 76

Appendix C External E-Mail Survey Results…………………………………………………………… 94

Appendix D Groupware Survey Results……………………………………………………………….. 114

Appendix E Intranet Survey Results……………………………………………………………………… 128

Appendix F COLD Survey Results………………………………………………………………………… 146

Appendix G Document Imaging Survey Results………………………………………………….. 164

Appendix H Standard Systems……………………………………………………………………………… 182

Appendix I Credit Unions 101………………………………………………………………………………… 184

Works Cited…………………………………………………………………………………………………………….. 185


 


 


 

Executive Summary

 

Over the past decade, technological advances have dramatically changed how credit unions operate.  Paper, given its inherent inefficiencies, is a prime target for replacement through technology.  The ultimate goal of any technology employed is to improve credit union performance.  Improving credit union performance is gained through two methods:  (1) by improving productivity and (2) by enhancing member service.  This paper provides a plan and necessary background information for implementing paper-reducing technologies.

 

To accomplish this, the author has provided a generic implementation plan that can be used to successfully implement any technology.  Secondly, the author conducted research and an extensive survey on the current status of the primary paper-reducing technologies: e-mail, groupware, Intranet, COLD, and document imaging.  A chapter devoted to each technology provides a technology definition, a detailed description of how the technology works, the business advantages and disadvantages, identification of the potential costs, identification of the current suppliers, the current status within the credit union industry, the forecast of the technology, and advice for successfully implementing the specific technology.

 

The conclusion is that implementing paper-reducing technologies can indeed improve credit union performance by improving productivity and enhancing member service.  The best way to implement a new technology is by using a written implementation plan.