MASTER SYLLABUS, TM 630 – SPRING 2005

Department and Course No: Technology Management 630

Title: Quality and Productivity Methods

Credit: 3 Semester Hours

Location: SH 263, Huntington

GC 134, South Charleston

Days & Times: Mondays, 6:50 to 9:10 PM

Instructor: Neal Lewis, Ph.D.

Office: Room 338, South Charleston

Telephone: 304-746-2078

E-mail: lewisn@marshall.edu

Office Hours: Mondays, 1:00 – 3:00 pm

Wednesdays, 10:00 am – Noon

Fridays, 10:00 – Noon

Feel free to call at other times.

Course Objectives:

• To understand the strategic importance of quality and productivity
• To define and clarify the concepts, tools, and techniques of quality improvement
• To understand the steps required to implement a successful management process to assure continuous improvement
• To learn how to apply quality and productivity concepts to an actual organization.
• To develop further the students’ analytical, literature review and oral and written communications skills.

Exams

The exams will be open book. Any written material (notes, books) may be used during the examinations. Calculators are permitted, but not computers. Because the exam will be open book, students should anticipate that it will require them to demonstrate an understanding and an ability to apply the materials.

Homework:

During the semester, problems will be assigned as homework. Assignments are to be completed and turned in by the due date shown on the syllabus or assigned by the instructor. Late assignments will be accepted but a 10% penalty will be deducted for every day late. If you are going to be absent from any class, you must make arrangements to obtain and return any homework.

Class Contribution:

Class contribution includes attendance, preparedness, participation, and contributing meaningful questions, experiences and examples to enhance the learning opportunities of your classmates. Be prepared to discuss the material. I want to hear from you.

Required Texts:

Evans, J.R. and Lindsay, W.M. The Management and Control of Quality, 6^th edition. Thomson/South-Western, 2005.

Brassard, Michael and Ritter, D. The Memory Jogger II. Project Management Institute, 1994.

Attendance Policy: Attendance is expected. A portion of the course grade is based on class contribution, and you cannot contribute if you are not in class. Excessive absences may result in a lower grade. You must be present for examinations. Students are responsible for material covered in class whether they are present or not.

Grading Policy: Final Grade for the course will be calculated as follows:

Outside Readings 20 %

Mid Term Exam 20 %

Final Exam 20%

Research Paper 20 %

Homework 10%

Class Contribution 10 %

Numerical and letter grades correspond as follows:

100 £ A £ 90 < B £ 80 <C £ 70 < F

Outside Reading:

Two books, regarding different quality or productivity experts must be read and reported on during “Quality Reading Days”. A written report, including the student’s personal reaction/assessment/action plan for the contents, must be submitted. Each Quality Reading Day will include a presentation (10 minutes) by each student on the book read. A recommended reading list is below.

Recommended Reading List

Select two books, each one regarding a different expert. With the instructor’s permission, a student may substitute a book not on these lists. Books that I have read and that I would recommend are in italics, but you don’t need to choose these.

W. Edwards Deming

Aguayo, R., (1990). Dr. Deming: The American who taught the Japanese about quality. New York: Carol Publishing Group.

Deming, W.E. (1982). Quality, Productivity, and Competitive Position. MIT Press.

Deming, W. E. (2000). Out of the Crisis. MIT Press.

Deming, W. E. (2000) The New Economics for Industry, Government, Education - 2nd Edition. MIT Press.

Dobyns, L., Crawford-Mason, C., (1994). Thinking about quality; Progress, wisdom, and the Deming philosophy. New York: Random House.

Walton, M., (1986). The Deming management method. New York: Dodd, Mead.

Walton, M., (1990). Deming management at work. New York: G. P. Putnam's Sons.

Dr. Joseph M. Juran

Juran, J. M., (1994). Managerial breakthrough. New York: McGraw-Hill.

Juran, J. M., (1988). Juran on planning for quality. New York: Free Press.

Juran, J. M., & Gryna, F. M., (Eds.). (1988).The quality control handbook. (4th ed.).

New York: McGraw-Hill.

Juran, J. M., (1989). Juran on leadership for quality. New York: Free Press.

Juran, J. M., (1991). Juran on quality by design: The new steps for planning quality

into goods and services. Simon & Schuster Trade.

Juran, J. M., & Gryna, F. M., (Eds.). (2000).Quality planning and analysis.

New York: McGraw-Hill.

Philip B. Crosby

Crosby, P. B., (1979). Quality is free. New York: McGraw-Hill.

Crosby, P. B., (1984). Quality without tears: The art of hassle-free management. New York: McGraw-Hill.

Crosby, P. B., (1989). Let’s talk quality. New York: McGraw-Hill.

Crosby, P. B., (1996). Philip Crosby’s reflections on quality. New York: McGraw-Hill.

Crosby, P. B., (1996). Quality is still free. New York: McGraw-Hill.

Others

Goldrat, E.M. (1992) The Goal, 2^nd revised edition. North River Press.

Hammer, M. and Champy, J. (1993) Reengineering the Corporation. Harper Collins Publishers. (This is the book blamed for the downsizing of American business.)

Harry, M., and Schroeder, R. (2000) Six Sigma. Currency Press.

Ishikawa, K. (1982) Guide to Quality Control. Asian Productivity Organization.

Ishikawa, K. (1985) What is Total Quality Control?: The Japanese Way. Prentice Hall.

Peters, T.J. and Waterman, R.H. Jr. (1982) In Search of Excellence. Warner Books.

Shewhart, Walter. (1986) Statistical Method from the Viewpoint of Quality Control. Dover. (This is an old book by the person who started it all)

Research Paper : A paper of about 15 to 20 written pages (double spacing; 12 point font) will be prepared on one of the topics below or an alternative approved in advance by the instructor. In addition the research paper should include a cover sheet, table of contents, abstract, bibliography/references, and appendices.

Topics

ISO 9000 Benchmarking

Statistical Process Control Poka-Yoke

Baldridge Award Six Sigma

Black Belt Certification Theory of Constraints

The paper must exemplify graduate level research, writing skills and format. The recommended format is the Chicago manual style (or comparable style). Give careful attention to source citation and bibliography. Use of a word processor is expected.

The paper should demonstrate that the student has completed a critical survey of the literature on the topic, has interpreted and evaluated the current status of the topic and understands its use in the real world.

The paper is not meant to be a mere rehashing of available material but should show some synthesis on the student’s part of the material and should focus on applications of the topic and how it could add value to a business.

Session Date	Topics	Readings/Assignments Due
Session 1 January 10	Class Introduction Introduction to Quality	Chapter 1 Identify 1^st book, start reading
January 17	No Class	Martin Luther King, Jr. Holiday
Session 2 January 24	Total Quality in Organizations	Chapter 2
Session 3 January 31	Philosophies and Frameworks	Chapter 3
Session 4 February 7	Principles of Six Sigma	Chapter 10
Session 5 February 14	Quality Reading Days Reports	Book Presentations
Session 6 February 21	Statistical Thinking and Applications	Chapter 11
Session 7 February 28	Design for Six Sigma	Chapter 12
Session 8 March 7	Mid-term Exam
Session 9 March 14	Tools for Process Improvement	Chapter 13
March 21	No Class	Spring Break
Session 10 March 28	Quality Reading Days Reports	Book Presentations
Session 11 April 4	Statistical Process Control	Chapter 14
Session 12 April 11	Focusing on Customers	Chapter 4
Session 13 April 18	Human Resource Practices	Chapter 6
Session 14 April 25	Process Management	Chapter 7 Research Paper due
Session 15 May 2	Final Exam