MASTER SYLLABUS – Spring 2001

Department and Course No: Technology Management 630

Title: Quality and Productivity Methods

Credit: 3 Semester Hours

Location: Hurricane High School

Days & Times: Mondays 4:00 to 6:20 PM

Instructor: Prof. Bernard Gillespie

Office: Room 205B, Gullickson Hall

Telephone: 696-6007

E-mail: GILLESPB@MARSHALL.EDU

Office Hours: By appointment

Attendance Policy: Attendance is expected though not mandatory except for examination and presentation dates. MAKE SURE THESE DATES ARE ON YOUR CALENDAR. Students are responsible for material covered in class whether they are present or not.

Outside Reading: Two books, one on renowned quality guru Dr. Edward Deming or Dr. Joseph M. Juran, and one on Philip Crosby must be read and reported on during “Quality Reading Days”. A written report including the student’s personal reaction/assessment/action plan for the contents must be submitted. Each Quality reading Day will include a presentation (10 minutes) by each student on the book read.

Grading Policy: Final Grade for the course will be calculated as follows:

Outside Readings 20 %

Mid Term Exam 30 %

Research Paper 30 %

Class Contribution 20 %

January 8, 2001

Course Objectives:

To understand the strategic importance of productivity and quality.

To define and clarify the concepts, tools, and techniques of productivity and quality improvement.

To understand the steps required to implement a successful productivity and quality management

process to assure continuous improvement.

To learn how to apply productivity and quality concepts to an actual organization.

To develop further the students’ analytical, literature review and oral and written communications

skills.

Course Outline:

Strategic and Economic Importance of Productivity and Quality

Defining and Measuring Productivity

Knowledge Worker Productivity Issues

Employee Involvement and Innovative Reward Systems

Human Resource Strategies and the Productivity/Quality Connection

Organizing for Productivity Management

Quality Leadership

The Basics of Quality Improvement

Setting the Stage for a Successful Project

Quality Team Meetings

Building an Improvement Plan

Learning to Work Together

Team-Building Activities

Required Texts:

Belcher, John G. Jr., (1987). Productivity plus+: How today’s best run companies are gaining the competitive edge. Houston, TX: Gulf Publishing Company.

Scholtes, P.R., (1996). The team handbook: How to use teams to improve quality. (2^nd Ed.) Madison, WI: Joiner Associates

Recommended Texts:

Brassard, M., (1996). The memory jogger plus+: Featuring the seven management and planning tools. Methuen, MA: Goal/QPC.

January 8, 2001

Outside Reading Lists

Select one book from the list of Crosby books below and one from either the Juran or Deming list for Outside Reading. With the instructor’s permission, a student may substitute a book not on these lists.

Philip B. Crosby

Crosby, P. B., (1979). Quality is free. New York: McGraw-Hill.

Crosby, P. B., (1984). Quality without tears: The art of hassle-free management. New York:

McGraw-Hill.

Crosby, P. B., (1989). Let’s talk quality. New York: McGraw-Hill.

Crosby, P. B., (1996). Philip Crosby’s reflections on quality. New York: McGraw-Hill.

Crosby, P. B., (1996). Quality is still free. New York: McGraw-Hill.

W. Edwards Deming

Aguayo, R., (1990). Dr. Deming: The American who taught the Japanese about quality. New

York: Carol Publishing Group.

Deming, W. E. (1950). Theory of sampling. New York: John Wiley.

Deming, W. E. (1960). Sample design in business research. New York: John Wiley.

Deming, W. E. (1964). Statistical adjustment of data. New York: John Wiley.

Dobyns, L., Crawford-Mason, C., (1994). Thinking about quality; Progress, wisdom, and the

Deming philosophy. New York: Random House.

Gabor, A., (1990). The man who discovered quality: How W. Edwards Deming brought the

quality revolution to America – the stories of Ford, Xerox, and GM. New York: Times Books.

Walton, M., (1986). The Deming management method. New York: Dodd, Mead.

Walton, M., (1990). Deming management at work. New York: G. P. Putnam's Sons.

Dr. Joseph M. Juran

Juran, J. M., (1945). Management of inspection and quality control. Harper and Brothers.

Juran, J. M., (1955). Case studies in industrial management. New York: McGraw-Hill.

Juran, J. M., (1994). Managerial breakthrough. New York: McGraw-Hill.

Juran, J. M., (1988). Juran on planning for quality. New York: Free Press.

Juran, J. M., & Gryna, F. M., (Eds.). (1988).The quality control handbook. (4th ed.).

New York: McGraw-Hill.

Juran, J. M., (1989). Juran on leadership for quality. New York: Free Press.

Juran, J. M., (1991). Juran on quality by design: The new steps for planning quality

into goods and services. Simon & Schuster Trade.

Juran, J. M., & Gryna, F. M., (Eds.). (2000).Quality planning and analysis.

New York: McGraw-Hill.

January 8, 2001
Department and Course No: Technology Management 630

Title: Quality and Productivity Methods

Credit: 3 Semester Hours

Session Date	Topics	Readings/Assignments Due by
Session 1 January 8	Productivity : Strategic & Economic Importance	Read Belcher Chaps. 1 & 2
January 15	No class – Martin Luther King Day
Session 2 January 22	Defining and Measuring Productivity	Read Belcher Chap. 6 & App. B
Session 3 January 29	White Collar (Knowledge Worker) Productivity Issues	Read Belcher Chaps. 12
Session 4 February 5	Employee Involvement and Innovative Reward Systems	Read Belcher Chaps. 7,8,9,10
Session 5 February 12	Quality Reading Days Reading Reports - Quality Gurus
Session 6 February 19	Human Resources Strategies and the Productivity Quality Connection	Read Belcher Chaps. 11
Session 7 February 26	Organizing for Productivity Management Take-home Mid-term Exam distributed	Read Belcher Chaps. 3,4,5,14
Session 8 March 5	Take-home Mid-term Exam due Using Teams to Meet Today’s Challenges	Read Scholtes Chap. 1
Session 9 March 12	Review Mid-term Exam Getting Started: Learning the Tools	Read Scholtes Chap. 2
March 19	No class – Spring Break
Session 10 March 26	Quality Reading Days Reading Reports - Quality Gurus
Session 11 April 2	Supporting Successful Projects	Read Scholtes Chap. 3
Session 12 April 9	Doing Work in Teams	Read Scholtes Chap. 4
Session 13 April 16	Building an Improvement Plan	Read Scholtes Chap. 5
Session 14 April 23	Learning to Work Together	Read Scholtes Chap. 6
Session 15 April 30	Dealing with Conflict	Read Scholtes Chap. 7
Session 16 May 7	Final Research Papers Due Final Research Papers - Presentations

January 8, 2001