COE
IT Support Services
Attention
First Time Users:
Please read through this entire page before attempting to submit a
ticket.
The College of Education
Information Technology Support Team
provides high-end customer support including, but not limited to
hardware/software installations, troubleshooting, specialized
software support, peripheral support, equipment consultation,
training, web site creation and maintenance. We provide support to
faculty and staff on the Huntington campus
The College of Education Information Technology Support Team
provides high-end customer support including, but not limited to
hardware/software installations, troubleshooting, specialized
software support, peripheral support, equipment consultation,
training, web site creation and maintenance. We provide support to
faculty and staff on the Huntington campus.
-
Each time you contact us for
assistance or information,
you will use an online
management system. The
system is used to record
information about your
request and track its
resolution.
-
When submitting a request,
provide as much information
as possible in the
description of the issue.
For example, you may include
details such as the name of
the program being used or
error messages received.
-
Each problem submitted will
be assigned a Ticket Number.
Use this number if you
request a status update at
any time during the
resolution process.
-
You will receive an e-mail
message, which will include
the Ticket Number, upon
submitting your request. You
will receive subsequent
e-mail messages throughout
the resolution process.
-
If additional information is
needed at any point during
the process or an
appointment needs to be
scheduled, you will be
contacted via telephone.
Telephone Management System
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The telephone support system is accessible to only COE faculty and staff on the Huntington campus.
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You may encounter situations which will prevent you from using the online management system. If this is the case, call us during normal working hours. (Monday-Friday, 9:00 AM - 5:00 PM) Calls received during non-working hours will be processed in the order in which they were received.
Examples of issues needing direct telephone support:
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Computer/Workstation will not turn on;
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Computer/Workstation is not receiving a network connection (Unable to access the Internet, E-mail or your V Drive)
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A serious virus has infected your machine
Contact US
Albert Simon
Instructional Technologist
Marshall University College of Education
E-Mail: albert.simon@marshall.edu
Voice: (304) 696-6761
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Emergency Info |
