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 Attention
First Time Users: Please read through this entire
page before attempting to submit a ticket.
The College of Education and Human Services
Information Technology Support Team provides high-end
customer support including, but not limited to
hardware/software installations, troubleshooting,
specialized software support, peripheral support,
equipment consultation, training, web site creation and
maintenance. We provide support to faculty and staff on
the Huntington campus.
Online Management System
 The online management
system is accessible to only COEHS faculty and
staff on the Huntington campus.
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Each time you contact us for assistance or
information, you will use an online management
system. The system is used to record information
about your request and track its resolution.
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When submitting a request, provide as much
information as possible in the description of
the issue. For example, you may include details
such as the name of the program being used or
error messages received.
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Each problem submitted will be assigned a Ticket
Number. Use this number if you request a status
update at any time during the resolution
process.
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You will receive an e-mail message, which will
include the Ticket Number, upon submitting your
request. You will receive subsequent e-mail
messages throughout the resolution process.
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If additional information is needed at any point
during the process or an appointment needs to be
scheduled, you will be contacted via telephone.
Telephone Management System
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Call us at 304.696.6761
The telephone support
system is accessible to only COEHS faculty and
staff on the Huntington campus.
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You may encounter situations which will prevent
you from using the online management system. If
this is the case, call us during normal working
hours. (Monday-Friday, 9:00 AM - 5:00 PM) Calls
received during non-working hours will be
processed in the order in which they were
received.
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Examples of issues needing direct telephone
support:
Computer/Workstation will not turn on;
Computer/Workstation is not receiving a network
connection (Unable to access the Internet,
E-mail or your V Drive);
A serious virus has infected your machine.
A Word on Ticket Numbers
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Each problem submitted will be assigned a
Ticket Number. Use this number if you
request a status update at any time during the
resolution process.
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You will receive an e-mail message, which will
include the Ticket Number, upon submitting your
request. You will receive subsequent e-mail
messages throughout the resolution process.
Contact Information:
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