Marshall university H.E.L.P. Program

IT Support

Attention First Time Users: Please read through this entire page before attempting to submit a ticket.

The H.E.L.P. Program Instructional Technology Support Team provides high-end customer support including, but not limited to hardware/software installations, troubleshooting, specialized software support, peripheral support, equipment consultation, training, web site creation and maintenance. We provide support to faculty and staff of the H.E.L.P. Program

Providing high-end customer support including, but not limited to hardware/software installations, troubleshooting, specialized software support, peripheral support, equipment consultation, training, web site creation and maintenance. We provide support to students and staff of the H.E.LP. Program

Each time you contact us for assistance or information, you will use an online management system. The system is used to record information about your request and track its resolution.
When submitting a request, provide as much information as possible in the description of the issue. For example, you may include details such as the name of the program being used or error messages received.
Each problem submitted will be assigned a Ticket Number. Use this number if you request a status update at any time during the resolution process.
You will receive an e-mail message, which will include the Ticket Number, upon submitting your request. You will receive subsequent e-mail messages throughout the resolution process.
If additional information is needed at any point during the process or an appointment needs to be scheduled, you will be contacted via telephone.