Five Basic People Skills

1. Give People Your Attention
   >  Eliminate Distractions
   >  Call People by Name
   
   

2. Give People the Respect You Would Want Them to Give You
   > Avoid Bad-Mouthing and Gossip
   > Be Careful Not to Use Condescending Tones or Words
   
   

3. Develop a Reputation for Dependability
   > Keep Track of Any Commitment or Promise You Make
   > Return Your Telephone Calls Promptly
   > Don't promise What You Cannot Personally Deliver
   
   

4. Be willing to Go the Extra Mile
   > Extra-Milers Are Few and Far Between
   
   

5. Put Yourself in the Other Person's Shoes
   > Treat People With More Consideration, Patience , and Kindness
   > Regularly Express Empathy for Others
   > This Skill Will Reduce Your Own Stress and Frustration
   
   
   These brief quotations excerpted from "How to Thrive from 9 to 5" 
   by Mary Whelchel