National Cyber Security Awareness Month (NCSAM)

As part of its participation in National Cyber Security Awareness Month (NCSAM) to bring awareness of Cyber Security to the Marshall community, the Marshall IT department is highlighting three Lynda Campus videos related to cyber security:
Computer Security Investigation and Response
Cyber Security Field
Securing Your Mobile Device

Marshall University Information Technology provides access to Lynda Campus for ALL students, faculty and staff. This service provides the university community with quick and easy access to the extensive online library of

This training library includes in-depth training on a variety of essential computer skills including the basics and advanced features for Microsoft Windows 10 and Apple Mac OS X as well as all of the core productivity tools of Microsoft Office, WordPress, SharePoint, Adobe Acrobat DC, Photoshop, Illustrator and more.

To take advantage of this free training, visit and sign in using your MUNet Account username and password. This can be accessed both on and off-campus.

Benefits to using include:

  • Unlimited access to courses on a wide variety of technologies and disciplines
  • Up-to-date content to keep skills current and to learn new skills
  • New courses added every week
  • Tutorials taught by recognized industry experts
  • Access to instructors’ exercise files to follow along as you learn
  • Closed captioning and searchable, time-coded transcripts
  • Beginner to advanced courses
  • The option to watch complete courses or bite-size videos as you need them

Need assistance? System Requirements

More information on NCSAM at Marshall University can be found at

Contact the IT Service Desk, located on the first floor in the Drinko Library, e-mail itservicedesk@marshall.eduor call 304-696-3200.L

Symantec Endpoint Protection Software Updated to 12.1RU6MP5

The Marshall University campus Symantec Endpoint Protection Management (SEPM) Servers and Symantec Endpoint Protection (SEP) client install packages have been upgraded to version 12.1.7004.6500 (Windows/Linux) and 12.1.6867.6400 (MacOS). This Symantec provided update addresses Symantec Security Advisory SYM16-010 (client decomposer engine) and SYM16-011 (multiple SEPM security issues). This update addresses several ‘high severity’ issues in both the SEPM hosts as well as SEP Client software.

SEP client patches are being distributed via background update process for managed client installs. Updated client install packages are available on the campus \Distributions share and via web download for new installs and off-site computers.

Please contact the Marshall IT Service Desk at 304-696-3200 or via e-mail at to report any questions or issues related to the install/upgrade process.

Additional details are available at the following URL:
* Security Advisories Relating to Symantec Products – Symantec Endpoint
Protection Manager Multiple Security Issues

* New Fixes and Component Versions in Symantec Endpoint Protection 12.1.6MP5

Seth Johnson named Employee of the Month

Seth Johnson, IT Service Desk Technician in Information Technology, has been named the Marshall University Employee of the Month for June, according to Bruce Felder, chair of the Employee of the Month Committee.

He was nominated by Jody Perry and JoAnn Black.

In their nomination they wrote: “Seth is continually going above and beyond to assist the university community. He always has the best interest of the individual in mind when helping others. He never leaves the office until he is satisfied he’s accomplished what he needs to for the day.”

The nomination goes on to say the department receives many compliments on Johnson’s service to the community and he always has a smile and maintains a friendly demeanor even when things aren’t going well.

In conclusion, they add: “He’s articulate and intelligent and can easily translate a technical issue for a non-technical individual, which is a key skill when working on the service desk. He is an outstanding employee and a tremendous resource to the university community.”

Johnson was presented with a certificate and a check for $100 by President Gilbert.


Welcome Class of 2020!

Welcome to the Marshall University class of 2020!  The IT staff would like to welcome you to campus during your orientation sessions.  Information Technology has provided students with a Tech Tips sheet for student success that you will receive during your orientation sessions.  If you need to find it again simply click on the image below:

Marco's Tech Tips for Student Success









If you need assistance be sure to visit the IT Service Desk located in the Drinko Library (we’re #32 on the campus map).  Have a great visit, and we’ll see you in the fall!

New Student Study Rooms Available on First Floor of Drinko

1502_StudyRoom_CompWallpaperDrinko Library has added two new study spaces for students in the Drinko Study Center. The two rooms, originally set aside for scanning and special equipment, are now available as student study rooms 24 hours a day from 1 p.m. Sunday until 6 p.m. Friday and from 10 a.m. until 6 p.m. on Saturdays.

All spaces can be reserved by students online at Students are able to reserve rooms up to four weeks in advance and can reserve up to three hours per day, for a total of up to 20 hours per month.

“One of the primary concerns we’ve heard from SGA is the ability for students to have quiet study space during off-peak hours,” said Jody Perry, Executive Director, Technology Services. “Now, students will have access to study spaces whenever the building is open.”

As a reminder – Drinko Library hours can be found at

Renovations are currently underway for the new MUOnline Design Center on the second floor of Drinko Library. The Drinko Library Collaboration Room (DL 234) will be converted into office space for the design center staff and no longer available to students. The staff lounge is also being renovated for the new design center.

Marshall University Launches New MUMobile Application

Marshall University has released a new version of the MUMobile application. The new app can be used to access the latest news and information from Marshall University and delivers it to your hands through your mobile device.

Click here to view the Press Release

Employment Opportunity – Info Tech Consultant Sr.

Job Description: Assist faculty/staff/students with computing devices by providing installation, troubleshooting, repair, training, and consulting services.

Required Qualifications: Bachelor’s degree in computer science or related field; over 2 years computer related work experience; MCSE and/or Microsoft Application certification might be useful in certifying skills preferred. A+ hardware certification and training and certification in PC User Support would also be beneficial to position. Strong technical computer skills, including PCs and peripheral equipment such as printers, storage devices, multimedia projectors, etc. Excellent communication and organizational skills with the ability to work well with people and under pressure in a rapidly changing environment.  Master’s degree preferred.


To apply or for additional information please visit the Marshall University HR page postings:  Posting 5427  & Posting 5436

Employment Opportunity – Library Associate

Job Description: Coordinate and manage Information Delivery (ILL) for the South Charleston Campus Library. Provide circulation, reference, research, and technological support to students and faculty at the South Charleston Library.

Required Qualifications: Bachelor’s degree in related field and a minimum of six months of library experience.
Proficient knowledge of library related computer applications.
Proficient knowledge of Interlibrary Loan systems – OCLC, ILLIAD, Rapid.

To apply or for additional information please visit the Marshall University HR page.

Employment Opportunity: IT Systems Architect

Job Description: Design, document, implement, manage and monitor multiple systems in an enterprise network computing environment; including management, maintenance and architecture of storage, virtualized environment, Microsoft Windows & Linux servers, network devices, and productivity tools; design, install, configure, troubleshoot and maintain server based applications and services, including system monitoring, authentication and authorization of infrastructure components, file services, Active Directory, DNS andDHCP, as well as unified communication components such as MS Exchange and Skype for Business; monitoring system performance, security, identifying areas of improvement, and correcting problems; support network computing systems and provide periodic status updates according to the terms of service level agreements (SLA’s); develop code for automation of system administration tasks; research and recommend hardware/software; install new systems and software; consult with other IT and campus departments on the implementation of their systems.

Required Qualifications: Bachelor’s Degree in Computer Science or related field with four or more years of related and progressively responsible experience or an Associate’s Degree with at least six or more years of related and progressively responsible experience in a Linux and Windows server administration environment.

To apply or for additional information please visit the Marshall University HR page.

Article: CIO Insights: Campus Life in the Wake of Transformation

Marshall University’s Dr. Jan I. Fox, SVP for IT & CIO wrote an article published by Education Technology Insights, January 2016.  The article covers cloud computing, effective usage of available information, fostering innovation, handling financial stress, BYOE, and IoT.  The article is available on the Educational Technology Insights website.