Main News

Technology survey available through April 14

Marshall University is collaborating with the EDUCAUSE Center for Analysis and Research (ECAR) to engage in the Annual Study of Students and Information Technology. Current undergraduate students and faculty members are invited to participate in the ECAR Technology Surveys.

Marshall is dedicated to improving student and faculty experiences with information technology in higher education. The results of these surveys are very important to the university and will help determine future technology direction. Participation in the study is voluntary and responses are completely confidential.

After completing the anonymous survey, participants can elect to enter their e-mail addresses into a drawing for a chance to win a $50 or $100 gift certificate. Participants will only be contacted by EDUCAUSE if they are randomly selected to receive a gift card. All contact information will be kept confidential.

The 2017 surveys are available through April 14, 2017 at For additional information, please contact Crystal Stewart by phone at 304-696-2970 or by e-mail at


MU Alert System Test – January 25, 2017

Marshall University will be conducting a test of the MU Alert emergency messaging system on Wednesday, January 25, 2017.  This is an opt-in service available to MU community members.  Subscribers are asked to be sure they receive a message by noon on Wednesday, and if necessary update their contact information via the myMU interface.  If the information is correct and no message was received, please email with details on which method (text, email, and/or voice) did not work and the details for each pertinent method.  Please sign up or update your information prior to 5:00 p.m. on Tuesday, January 24th to be included on the test.

Additional information is available on the MU Alert website.


Working Smarter, not Harder with Skype for Business

Skype for Business is Marshall’s unified communications solution that integrates all of your business communication needs, combining the best abilities of desk phones, Microsoft Outlook e-mail, instant messaging, group and personal video conferencing both on and off-campus. Skype for Business provides a more feature-rich, flexible and cost-effective solution to connect the university to its faculty, staff, and students.


Skype for Business isn’t just for video calls anymore

Although Skype for Business is still a great solution for video conferencing, it can be used for so much more. You probably noticed your voicemails have been accessible through Outlook for the last year; this feature is part of the unified communications initiative Marshall University implemented with Skype for Business. Additional features include:

  • Voice Calls
  • Video Conferencing
  • Access across multiple devices
  • Screen sharing
  • Instant Messaging

skypescreenshotOnline Training is Available for Skype for Business

On-demand Skype for Business training is available at Simply click on the “Get Help & Training” tab. To schedule training sessions for individuals or small groups contact

Userguides are also available for quick reference:


If you are experiencing technical issues or having problems, please contact our IT Service Desk at or 304-696-3200.

The Department of Information Technology wants your voice to be heard! You are encouraged to share your compliments, questions, concerns and suggestions using the BeHerd website.


Employment Opportunity: Applications System Analyst Prog Sr.

Job Description:

Under administrative direction, this position is responsible for operations of the Information Systems area. Follows long term strategic plans, policies, procedures and standards relating to providing systems analyst and consulting services for faculty, staff and students within a department/school/institution.

Salary Range:  $37, 613

Required Qualifications: Bachelors degree and four years experience in computer science or related field. Writing and communication skills, organization skills, customer assistance orientation and interpersonal skills. Database and Web Development Skills.

Preferred Qualifications:  Masters degree preferred. Technical certification might be useful in certifying skills.

To apply or for additional information please visit the Marshall University HR page postings:  Posting 6438.

National Cyber Security Awareness Month (NCSAM)

As part of its participation in National Cyber Security Awareness Month (NCSAM) to bring awareness of Cyber Security to the Marshall community, the Marshall IT department is highlighting three Lynda Campus videos related to cyber security:
Computer Security Investigation and Response
Cyber Security Field
Securing Your Mobile Device

Marshall University Information Technology provides access to Lynda Campus for ALL students, faculty and staff. This service provides the university community with quick and easy access to the extensive online library of

This training library includes in-depth training on a variety of essential computer skills including the basics and advanced features for Microsoft Windows 10 and Apple Mac OS X as well as all of the core productivity tools of Microsoft Office, WordPress, SharePoint, Adobe Acrobat DC, Photoshop, Illustrator and more.

To take advantage of this free training, visit and sign in using your MUNet Account username and password. This can be accessed both on and off-campus.

Benefits to using include:

  • Unlimited access to courses on a wide variety of technologies and disciplines
  • Up-to-date content to keep skills current and to learn new skills
  • New courses added every week
  • Tutorials taught by recognized industry experts
  • Access to instructors’ exercise files to follow along as you learn
  • Closed captioning and searchable, time-coded transcripts
  • Beginner to advanced courses
  • The option to watch complete courses or bite-size videos as you need them

Need assistance? System Requirements

More information on NCSAM at Marshall University can be found at

Contact the IT Service Desk, located on the first floor in the Drinko Library, e-mail itservicedesk@marshall.eduor call 304-696-3200.L

Symantec Endpoint Protection Software Updated to 12.1RU6MP5

The Marshall University campus Symantec Endpoint Protection Management (SEPM) Servers and Symantec Endpoint Protection (SEP) client install packages have been upgraded to version 12.1.7004.6500 (Windows/Linux) and 12.1.6867.6400 (MacOS). This Symantec provided update addresses Symantec Security Advisory SYM16-010 (client decomposer engine) and SYM16-011 (multiple SEPM security issues). This update addresses several ‘high severity’ issues in both the SEPM hosts as well as SEP Client software.

SEP client patches are being distributed via background update process for managed client installs. Updated client install packages are available on the campus \Distributions share and via web download for new installs and off-site computers.

Please contact the Marshall IT Service Desk at 304-696-3200 or via e-mail at to report any questions or issues related to the install/upgrade process.

Additional details are available at the following URL:
* Security Advisories Relating to Symantec Products – Symantec Endpoint
Protection Manager Multiple Security Issues

* New Fixes and Component Versions in Symantec Endpoint Protection 12.1.6MP5

Seth Johnson named Employee of the Month

Seth Johnson, IT Service Desk Technician in Information Technology, has been named the Marshall University Employee of the Month for June, according to Bruce Felder, chair of the Employee of the Month Committee.

He was nominated by Jody Perry and JoAnn Black.

In their nomination they wrote: “Seth is continually going above and beyond to assist the university community. He always has the best interest of the individual in mind when helping others. He never leaves the office until he is satisfied he’s accomplished what he needs to for the day.”

The nomination goes on to say the department receives many compliments on Johnson’s service to the community and he always has a smile and maintains a friendly demeanor even when things aren’t going well.

In conclusion, they add: “He’s articulate and intelligent and can easily translate a technical issue for a non-technical individual, which is a key skill when working on the service desk. He is an outstanding employee and a tremendous resource to the university community.”

Johnson was presented with a certificate and a check for $100 by President Gilbert.


Welcome Class of 2020!

Welcome to the Marshall University class of 2020!  The IT staff would like to welcome you to campus during your orientation sessions.  Information Technology has provided students with a Tech Tips sheet for student success that you will receive during your orientation sessions.  If you need to find it again simply click on the image below:

Marco's Tech Tips for Student Success









If you need assistance be sure to visit the IT Service Desk located in the Drinko Library (we’re #32 on the campus map).  Have a great visit, and we’ll see you in the fall!

New Student Study Rooms Available on First Floor of Drinko

1502_StudyRoom_CompWallpaperDrinko Library has added two new study spaces for students in the Drinko Study Center. The two rooms, originally set aside for scanning and special equipment, are now available as student study rooms 24 hours a day from 1 p.m. Sunday until 6 p.m. Friday and from 10 a.m. until 6 p.m. on Saturdays.

All spaces can be reserved by students online at Students are able to reserve rooms up to four weeks in advance and can reserve up to three hours per day, for a total of up to 20 hours per month.

“One of the primary concerns we’ve heard from SGA is the ability for students to have quiet study space during off-peak hours,” said Jody Perry, Executive Director, Technology Services. “Now, students will have access to study spaces whenever the building is open.”

As a reminder – Drinko Library hours can be found at

Renovations are currently underway for the new MUOnline Design Center on the second floor of Drinko Library. The Drinko Library Collaboration Room (DL 234) will be converted into office space for the design center staff and no longer available to students. The staff lounge is also being renovated for the new design center.