Information Technology
IT Service Desk Update

 

Did you know you can create your own Service Desk Incident through the self-service portal in ServiceNow? Just go to support.marshall.edu to start the process!

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IT Service Desk

Contact
itservicedesk@marshall.edu
304-696-3200
Live Chat available on our pages

Location
Drinko Library 1st Floor

Desk Hours
Saturday: 10:00AM – 6:00PM
Sunday: 10:00AM until
Friday at 5:00PM

IT Service Status
Blackboard Status

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Mobile Device Checkout

Checkouts

  • This service is only available to current Marshall University students, faculty and staff.
  • All items need to be checkout from and returned to the IT Service Desk.  Equipment SHOULD NOT be returned using a library book drop. Users  WILL be billed for for any and all damage to devices and equipment.
  • Items can be reserved in advance.  Visit Mobile Device Self-Checkout.

Charges

  • Devices that are long overdue, lost or damaged will be billed for the purchase price of the item(s) plus $25 processing fee per item.

Holds On University Accounts

  • Users are blocked from utilizing university resources (class registration, course add/drop, transcripts, library circulation) when charges reach $20.00.
  • Once a block is placed, fines must be paid in full, NO PARTIAL PAYMENTS!

Payments

  • Information Technology only accepts Herd Points as payment for all fees/fines.
  • The Bursar’s Office will handle cash, credit, or debit transactions except VISA. The Bursar’s Office is located in Old Main 101, and is open from 8 am to 5 pm, Monday through Friday. The Bursar’s Office will also provide change.