1	Some Philosophical Musings Arnold R. Miller, EdD Asst. VP, Information Technology
2	Challenges Troubled times -- No foreseeable end to financial woes for the State or Higher Education Borrow against tomorrow (Deferred Maintenance) Competing Forces at all levels Force us to look for alternative funding (Students, Grants, etc.) Continued increases in Demands Increasing demand to accommodate a seemingly insatiable customer needs “more with less” Security, Privacy, and Ethics FERPA HIPPA Graham Leach Bliley Sarbanes Oxley Homeland Security
3	Answering the Challenges Need For Efficiencies Redundancies only where needed Use of tools and automation Efficient use and development of expertise Limit variety of Platforms Hardware/Software (consistent images) Services (consistent customer interface) Continual movement to “nirvana” (customer independence) Call for more vigilance, effort, and cooperation on the Security front. Information Security Policy Other System/Networking Policies Wireless Policy
4	The Perennial “Balance of Power”
5	New Challenge to “US and THEM” Be more open… Develop initiatives that will ultimately benefit our customers and the institution not necessarily the status quo. Be more interactive… Work together to develop more innovative ways to supply services and support that: Improves efficiencies (reduces unnecessary redundancies, specializations, and effort) Improves customer service/support Allows for shared development of expertise and specialization “Be Excellent” – Bill & Ted
6	Customer Service??
7	Customer Service !!
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