IT Service Desk Update

 

Did you know you can create your own Service Desk Incident through the self-service portal in ServiceNow? Just go to support.marshall.edu to start the process!

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How to set up email rules – Office 365

For Office 365 users:

First let me stress that you should NOT use the SMTP Forwarding setting on the Options page. Email forwarded by this means will not be SPF-compliant and could result in messages being rejected.

To create an Inbox rule:
Click the gear in the upper right, then click Options at the bottom.
Under “Automatic processing” on the left, click “Inbox and sweep rules”.
Under Inbox rules at the top, click the plus sign to create a new rule.
Enter a name (something like “Redirect all messages”) in the Name field.
Click the first dropdown, then click “[Apply to all messages]” at the bottom.
Click the second dropdown, point to “Forward, redirect, or send” at the bottom, then click on “Redirect the message to…”.
If your external address is in your Contacts list, you can just select it there by clicking the plus sign next to it.
If your external address is not in your Contacts list, click next to “Redirect the message to…” at the top of the page and type in your external email address, then click ‘Use this address”.

Click Save at the top of the page.

Click OK at the top of the page.