Tech-Up – Spring 2018

All students, faculty and staff are welcome to attend a Tech-up Open House at Drinko Library & Information Center on the Huntington campus.

Scheduled dates are:

Wednesday, January 3, 2018, from 4:30 to 6:30 p.m. (DL 138)

Wednesday, January 10, 2018, from 4:30 to 6:30 p.m. (DL 138)

Students, faculty and staff are invited to attend a Tech-up Open House Wednesday, January 3 or Wednesday, January 10 from 4:30 to 6:30 p.m. in Drinko Library 138 on the Huntington campus.

Brush up on your technology skills in navigating the library’s electronic resources and services and using Blackboard through MUOnLine. IT staff will be on-hand to provide an overview of myMU and assist with other computer or wireless questions.

Learn tips and tricks to help you hit the ground running with research and writing support; accessing online librarians and guides; and maximizing e-books and e-journals. Basic Blackboard tools and utilizing the free 24/7 Blackboard tech support service will also be covered. Refreshments and door prizes will be provided.

“Tech Up” was created in response to a request by a Marshall University student. Originally developed for nontraditional students, Tech Up has one purpose—to help all students succeed at Marshall by being technologically up to speed by the time they take their first course.

Students can also self-enroll in the online version of Tech Up through MU OnLine/ Blackboard. Log in, click on the Organization tab, search for “Technology & Non-Traditional Students,” Enroll.

For additional information, visit our TechUp page or contact Tiffany Bowes, bowes1@marshall.edu or call 304-696-4801.


Microsoft Home Use Program

The Marshall University IT team receives occasional questions from faculty and staff about the Microsoft Home Use Program (HUP for short). Hopefully this article will help answer a number of those questions.

Several times a year, e-mail offers are sent out from the Microsoft Home Use Program advertising a $9.95 upgrade for Microsoft Office. These are often legitimate messages – see a recent example of one of these messages inserted into this post. TakeOfficeHomeForTheHolidays You are receiving these offer e-mails because of a previous purchase of Microsoft Office for your personal/home computer. If you no longer wish to receive these offers, see the Frequently Asked Questions section below on how to unsubscribe from these mailings.

Before you pay $9.95 to upgrade, please read the rest of this message below…

If you are currently a Marshall faculty or staff member, you are eligible for ‘Home Use Rights’ under our Microsoft Campus Agreement. You do not have to buy a license, but there is a nominal fee charged by the vendor to cover  software distribution costs. In most cases you should use your access to Marshall’s Microsoft Office365 services to download the no-cost install media for your home/personal computer. If you are no longer a Marshall University employee, but still have an active student status, you can also use access Office365ProPlus media as described below.

Frequently Asked Questions

  • Can I use Microsoft Office365 ProPlus Media on a Personally Owned PC/Windows or Apple Macintosh OS?
    Yes. the Microsoft Office365ProPlus download is intended for PERSONALLY-OWNED machines. There are separate versions for Microsoft Windows PC’s and Apple Macintosh OS X computers.
  • Is there a difference in Microsoft Office365Pro and the Office 2016ProPlus software installed on my University-owned computer?
    Yes, a few. Functionally, both products are still Microsoft Office – Word, Excel, Outlook, etc. You still have a choice of ‘new’ (Office 2016) or ‘previous’ (2013) releases. However, with the Office365 release, Microsoft provides new feature updates directly to you through the ‘Windows Updates’ (for PC’s) or ‘Microsoft Updates’ process (for Mac). These updates may appear on a different release schedule than your University-owned computer. You will still have the option to ‘accept’ or ‘defer’ these major updates. You may wish to maintain the same major version (e.g. Office 2013 vs. Office 2016) running on both your personally- and University-owned computers.
  • Where can I get more information on accessing Office 365 software for my personal computer?
    Please visit the Marshall IT website for additional Microsoft Office 365 information for more details.
  • What is an eligible employee for purposes of the ‘Home Use Program’?
    Microsoft defines ‘eligible employee’ as follows… “those individuals who use the covered licenses at work are eligible to purchase these Office applications for use on a personal device during the term of their employment. This temporary license expires with the employer’s Software Assurance coverage, or upon termination of employment with the covered organization.” – http://www.microsofthup.com/hupus/faq.aspx
  • How can I request Microsoft/DigitalRiver to stop sending me these upgrade offers?
    Locate the recent e-mail message in your inbox (Subject: Take Office Home for the Holidays). At the very bottom of the message, locate the ‘Click here to unsubscribe’ web link. This will take you to a webpage which will already contain your e-mail address. Click the [Unsubscribe] button. That’s it.

Please direct any additional questions to the Marshall IT Service Desk ITservicedesk@marshall.edu and we can update this list of frequently asked questions on the IT website.

Thanks,

Jon B. Cutler | Chief Information Security Officer | Marshall University | 1 John Marshall Drive, DL-324 | Huntington, WV 25755-2066 | U.S.A. |Office: +1 304 696 3270


Use Eduroam for secure WiFi at participating institutions when traveling

Marshall University’s Information Technology Department’s continued partnership with Eduroam, a WiFi authentication service, allows Marshall students, faculty and staff to access wireless networks from other participating institutions while they are off-campus.  Eduroam is available at more than 12,000 locations worldwide, including more than 450 colleges and universities. In addition, it provides high speed roaming to over 69 countries.  If you are a student, faculty or staff member who will be traveling over winter break, keep this available service in mind and log into Eduroam at a participating campus near you and have access to a secure WiFi network.

Students, faculty, and staff can use their Marshall University email address and password to access the network. Just as members of Marshall’s community can take advantage of this opportunity while away from campus, individuals visiting Marshall University from a partner Eduroam institution can access WiFi connection without requesting “MU guest “credentials.

For more information visit eduroam-U.S. website or http://www.marshall.edu/it/services/researchcomputing/eduroam/ contact the IT Service Desk.

-Kristin Salustro, MUIT Marketing Intern

 


Drinko Library and Information Center to host open house Aug. 23

The faculty and staff are invited to join Libraries and Online Learning and the Division of Information Technology for a progressive open house from 2 to 6 p.m. Wednesday, Aug. 23, at the Drinko Library and Information Center on the Huntington campus. 
 
During the event, guests will be encouraged to travel around Drinko Library to learn more about IT and library services including circulation, inter-library loans, the Writing Center, Instructional Design Center, ID Office, IT Service Desk, Marshall Digital Scholar and more! 
 
“We are hoping our new format will help faculty become acquainted with both our new and existing services in an informal and inviting way,” said Dr. Monica Brooks, associate vice president of libraries and online learning. “It’s also an opportunity for them to meet the faculty and staff to ask questions and learn more about the research and curriculum support networks the libraries and online learning have at our disposal.”
 
Information Technology staff members will be in attendance to assist with questions about IT infrastructure and services.
 
“The Division of Information Technology is happy to welcome faculty to our part of the campus,” said Jody Perry, executive director of technology services.  “There will be members of our IT Infrastructure team as well as our IT Services team on hand throughout the open house to answer any IT-related questions, give presentations on myMU and MUMobile, and lead hourly tours of the data center.”
 
“The data center is where the magic happens. The 1800-square-foot, state-of-the-art facility is equipped with 87 physical servers, 502 virtual servers and more than 270 terabytes of storage.  It’s what controls e-mail, Banner, myMU and all other IT services.  Visitors will be given an overview of the security and monitoring in place, as well as a chance to see the VMware virtual environment and Big Green Cluster up close,” Perry said.
 
The event will also showcase the new co-location of the Campus ID office and IT Service Desk as well as information about additional changes to IT services. 
 
“We are also excited to share the changes we’ve made to better serve the university,” Perry, said. “The IT Service Desk and the Campus ID Office have moved into their new locations on the first floor of the Drinko Library and Information Center and we have completed several ‘Behind the Scenes’ updates in and around campus that affect the entire university community.”  
 
Marco will be available for photos from 4 to 5 p.m.
 
For more information, visit www.marshall.edu/drinkoopenhouse or contact Kelli Johnson at johnson28@marshall.edu or 304-696-6567.

New Faculty Computer Deployment

ATTENTION NEW FACULTY:

The computers for all new faculty have been ordered and are beginning to arrive on campus.  For those new members of the faculty in tenure track positions who are already on campus, we’ll begin deployment to you Thursday July 27th .  The IT Service Desk will be reaching out to you to schedule the setup of your new computer.  Since you’re new to the university, we may not have your preferred contact method in our system and would encourage you to contact the service desk to schedule a convenient time for installation.

You can contact the Service Desk any of the following ways:

Live Chat:            www.marshall.edu/it

Telephone:         (304)696-3200

Email:                    ITServiceDesk@marshall.edu