MUIT Interns participate in WV Makes Festival

 

West Virginia Makes Festival- October 6th, 2017

The Robert C. Byrd Institute (RBCI) will be hosting this year’s Fourth Annual West Virginia Makes Festival on Marshall University’s Memorial Student Center Plaza, from 9 a.m. to 2 p.m., this Friday, October 6th, 2017.  This Festival is a celebration of the ingenuity and creativity of makers statewide as well as initiators closer to home.   Marshall University’s Information Technology division will be represented by students in our intern program.

There will be interactive demonstrations given by the interns, including an IT Service Desk queue manager, digital signage providing information on access to available lab computers, cognitive facial recognition, wifi router installation project, and the primer of the IT Chatbot Assistant.  The IT Service desk will soon be able to access MU students’ basic information allowing them to sign in and schedule appointments by simply tapping their MUID.  Visitors to the Drinko Library and Information Center will now be able to track the availability of computers in the building, allowing students to see which devices are accessible on each floor of the library.  A new facial recognition system will be implemented in Drinko to improve security and monitor access to restricted rooms.  In addition, the Marshall website will be premiering an IT Chatbot Assistant to help assist students and staff with various troubleshooting scenarios.

Click for further information on the WV Makes Festival.

Additional information regarding the MUIT TIER Lab and how to become an intern.

Marshall University Information Technology Contact: crystal.stewart@marshall.edu.

-Kristin Salustro, MUIT Marketing Intern


MUIT participating in National Cyber Security Awareness Month (NCSAM)

The Marshall University Information Technology (IT) department is participating in National Cyber Security Awareness Month (NCSAM) to raise awareness of Cyber Security issues. Throughout the month of October, Marshall IT will be sharing information from the national campaign on Twitter, their website and through newsletter articles.

 

 

“This is the fifth year in which Marshall IT has participated in national cyber security awareness events,” said Jon Cutler, chief information security officer. “This is another opportunity for our team to share practical advice on information security with our campus community. We know many folks are concerned about online threats. So now we share information about how they can protect not only themselves but also the campus against cyber-criminal activity. We believe you will find each of the weekly topics to be helpful and welcome any feedback in how those messages can be improved.”

National Cyber Security Awareness Month began 14 years ago as a collaborative effort between government and industry to ensure every American has the resources they need to stay safe and secure online. NCSAM is celebrated across the country each October under the leadership of the U.S. Department of Homeland Security and the National Cyber Security Alliance.

Different cybersecurity issues will be addressed each week including basic online safety and security, workplace cybersecurity, recognizing and combating cybercrime, our continuously connected lives and what to do if you are a victim of cyber-crime.

“We know the Marshall campus community has a lot of questions about cyber security. Use of technology is a part of our everyday lives – both professionally and personally,” Cutler said. “Are you concerned when hearing reports in the news of yet another hacker security breach? Does the growing number of smart-devices in our lives put us and others at risk? Participation in National Cyber Security Month provides another opportunity to share a wide variety of resources which will help us gain a better understanding of online security issues and provides some simple steps you can take to protect yourself.”

For more information about NCSAM, visit www.staysafeonline.org/ncsam. You are also invited to follow and use the hashtag #CyberAware on Twitter throughout the month of October.


New Wi-Fi Install Schedule for Residence Halls

Housing and Residence Life is currently working with Marshall University Information Technology (IT) in an effort to expand and strengthen the Wi-Fi coverage in the residence halls.  We have ordered new equipment, which we will begin installing in student rooms later this month.  This equipment will provide each residence hall room with its own in-room Wi-Fi access point. This is in an effort to ensure that each room on campus has a strong and stable connection.  While we had hoped that the in-room Wi-Fi access points would be delivered on-campus over the summer and installed before you arrived, they were unfortunately on backorder from the manufacturer due to their increased demand nationally.  We are excited to say that the in-room access points have just arrived on-campus and are ready to be installed.

Each access point is a small box that will be connected to an Ethernet port that already exists in your room.  The access point will provide you with wireless access and at the bottom of it, there will be three ports for any wired device that you need to connect directly to the Ethernet port. IT will begin work on installing the equipment into rooms over the next two months.  We ask you to be patient as the IT team installs the access points because it will take some time for the units to be configured and installed in each room.

Housing and Residence Life has worked with IT to develop a timeline for the installation.  Please see the information below regarding the dates and times, we will be working in your building.  You are not required to be in your room during the installation process.  We will have a member of the Housing and Residence Life team escorting the IT staff who will make sure that your room is left in the conditions we found it and secure.

In preparation for the installation, we ask that during your building’s time frame that you please move any furniture and/or personal belongings away from your Ethernet port.  This includes anything above or below the port, including wall hangings.  We also ask that you unplug any items from the Ethernet port during the time-frames as well. This will allow IT to quickly complete the work in your room. 

 

Building Date Time Notes
Wellman (2nd and 1st floors) 9/11/17-9/12/17 10am-3:30pm Start on 2nd and work down to 1st
Willis 9/13/17-9/18/17 10am-3:30pm Start on 4th and work down to 1st  (No work completed on 9/16 or 9/17)
Haymaker 9/19/17-9/22/17 10am-3:30pm Start on 4th and work down to 1st
Twin Towers East 9/18/17-9/21/17 10am-11:30am and 1:30pm-3:00pm Start on 15th floor and work down to 1st
Twin Towers West 9/25/17-9/28/17 10am-11:30am and 1:30pm-3:00pm Start on 15th floor and work down to 1st
Gibson 10/9/17-10/12/17 10am-11:30am and 1:30pm-3:00pm Start on 4th floor and work down to 1st
Wellman (4th and 3rd floors) 10/16/17-10/19/17 10am-11:30am and 1:30pm-3:00pm 4th and 3rd floors
Buskirk 10/23/17-10/27/17 10am-11:30am and 1:30pm-3:00pm Start on 6th floor and work down to 1st
Holderby 10/30/17-11/2/17 10am-11:30am and 1:30pm-3:00pm Start on 9th and work down to 5th
Holderby 11/6/17-11/9/17 10am-11:30am and 1:30pm-3:00pm Start on 4th and work down to 1st

 

We do not expect there to be any building internet outages during the installation of the equipment other than the potential momentary drop in connection while your access point is being installed.  After installation, you will still connect to the Wi-Fi though Marshall like before.

If you have any questions, please contact Housing and Residence Life at 304-696-6765.

(email originally sent from HRL on 9/8/17)


IT to host Unified Communications Workshop

Information Technology will be hosting unified communications workshops for faculty and staff Tuesday, Sept. 19, and Wednesday, Sept. 27, at 11 a.m. in Drinko Library and Information Center Room 402, highlighting an improved phone interface that will be updated Oct. 1.

Attendees will learn how Skype for Business (SFB) integrates all of our communication needs by combining desk phones, Microsoft Outlook, instant messaging and videoconferencing for collaboration both on and off-campus.

This workshop will focus on reviewing current features and highlighting upcoming software releases for the Polycom VVX 600 phones, Skype for Business and the SFB Mobile App, as well as how to utilize all of the Unified Communication solutions to increase productivity and improve connectivity and collaboration.

 

Additional online Skype for Business training is also available through Lynda.com.

To register, visit www.marshall.edu/human-resources/training/training-schedule/it-unified-communications-training/.

For more information, contact crystal.stewart@marshall.edu.


MUAlert Test

Marshall University will be conducting a test of the MU Alert emergency messaging system on Wednesday, September 6, 2017 at 10 a.m.. This is an opt-in service available to MU community members. Subscribers are asked to be sure they receive a message by noon on Wednesday, and if necessary update their contact information via the myMU interface. If the information is correct and no message was received, please email mualert@marshall.edu with details on which method (text, email, and/or voice) did not work and the details for each pertinent method. Please sign up or update your information prior to 5:00 p.m. on Tuesday, September 5th to be included on the test.

Additional information is available on the MU Alert website.


Drinko Library and Information Center to host open house Aug. 23

The faculty and staff are invited to join Libraries and Online Learning and the Division of Information Technology for a progressive open house from 2 to 6 p.m. Wednesday, Aug. 23, at the Drinko Library and Information Center on the Huntington campus. 
 
During the event, guests will be encouraged to travel around Drinko Library to learn more about IT and library services including circulation, inter-library loans, the Writing Center, Instructional Design Center, ID Office, IT Service Desk, Marshall Digital Scholar and more! 
 
“We are hoping our new format will help faculty become acquainted with both our new and existing services in an informal and inviting way,” said Dr. Monica Brooks, associate vice president of libraries and online learning. “It’s also an opportunity for them to meet the faculty and staff to ask questions and learn more about the research and curriculum support networks the libraries and online learning have at our disposal.”
 
Information Technology staff members will be in attendance to assist with questions about IT infrastructure and services.
 
“The Division of Information Technology is happy to welcome faculty to our part of the campus,” said Jody Perry, executive director of technology services.  “There will be members of our IT Infrastructure team as well as our IT Services team on hand throughout the open house to answer any IT-related questions, give presentations on myMU and MUMobile, and lead hourly tours of the data center.”
 
“The data center is where the magic happens. The 1800-square-foot, state-of-the-art facility is equipped with 87 physical servers, 502 virtual servers and more than 270 terabytes of storage.  It’s what controls e-mail, Banner, myMU and all other IT services.  Visitors will be given an overview of the security and monitoring in place, as well as a chance to see the VMware virtual environment and Big Green Cluster up close,” Perry said.
 
The event will also showcase the new co-location of the Campus ID office and IT Service Desk as well as information about additional changes to IT services. 
 
“We are also excited to share the changes we’ve made to better serve the university,” Perry, said. “The IT Service Desk and the Campus ID Office have moved into their new locations on the first floor of the Drinko Library and Information Center and we have completed several ‘Behind the Scenes’ updates in and around campus that affect the entire university community.”  
 
Marco will be available for photos from 4 to 5 p.m.
 
For more information, visit www.marshall.edu/drinkoopenhouse or contact Kelli Johnson at johnson28@marshall.edu or 304-696-6567.

Information Technology, Libraries and Online Learning to host Tech Up sessions August 17 and 30

Students, faculty and staff are invited to attend a Tech-up Open House Thursday, August 17 from 4 to 6 p.m. or Wednesday, August 30 from 5 to 7 p.m. in Drinko Library 138 on the Huntington campus.

Brush up on your technology skills in navigating the library’s electronic resources and services and using Blackboard through MUOnLine. IT staff will be on-hand to provide an overview of myMU and assist with other computer or wireless questions.

Learn tips and tricks to help you hit the ground running with research and writing support; accessing online librarians and guides; and maximizing e-books and e-journals. Basic Blackboard tools and utilizing the free 24/7 Blackboard tech support service will also be covered. Refreshments and door prizes will be provided.

 

 

“Tech Up” was created in response to a request by a Marshall University student. Originally developed for nontraditional students, Tech Up has one purpose—to help all students succeed at Marshall by being technologically up to speed by the time they take their first course.

Students can also self-enroll in the online version of Tech Up through MU OnLine/ Blackboard. Log in, click on the Organization tab, search for “Technology & Non-Traditional Students,” Enroll.

For additional information, contact Tiffany Bowes at bowes1@marshall.edu or 304-696-4801.


Open Positions: Database Analyst & Web Developer

Marshall University Information Technology is looking to fill the following positions.

Database Analyst
Responsibilities include:

  • Provide leadership role to IT staff, assist IT Management in deploying IT solutions in an efficient manner.
  • Server maintenance, and configuration
  • Oracle, Microsoft SQLServer, and MySQL database skills, analysis and SQL development
  • Infrastructure skills: Linux, Windows Server, llS, Apache, Tomcat configuration and deployment
  • Performing or serving lead role when complex design, analysis, development, installation, and maintenance is required for support and/or expansion of applications.

You can learn more and apply for this position here.

Web Developer
The Web Developer provides comprehensive design, development, and technical support services across multiple platforms for University’s websites. This position is highly expected to be very collaborative, and work closely with, as well as develop and maintain relationships between developers, designers, managers, and service stakeholders.

This position collaborates with development and content management teams to discuss, analyze, or resolve usability issues. Identify or address interoperability requirements. Track, compile, and analyze web site usage data using modern tools such as Google Analytics. Document application and web site changes or change procedures. Test new software packages for use in web operations or other applications. Develop or implement procedures for ongoing web site revision.

You can learn more and apply for this position here.


New Faculty Computer Deployment

ATTENTION NEW FACULTY:

The computers for all new faculty have been ordered and are beginning to arrive on campus.  For those new members of the faculty in tenure track positions who are already on campus, we’ll begin deployment to you Thursday July 27th .  The IT Service Desk will be reaching out to you to schedule the setup of your new computer.  Since you’re new to the university, we may not have your preferred contact method in our system and would encourage you to contact the service desk to schedule a convenient time for installation.

You can contact the Service Desk any of the following ways:

Live Chat:            www.marshall.edu/it

Telephone:         (304)696-3200

Email:                    ITServiceDesk@marshall.edu