Information Technology, Libraries and Online Learning to host Tech Up sessions August 17 and 30

Students, faculty and staff are invited to attend a Tech-up Open House Thursday, August 17 from 4 to 6 p.m. or Wednesday, August 30 from 5 to 7 p.m. in Drinko Library 138 on the Huntington campus.

Brush up on your technology skills in navigating the library’s electronic resources and services and using Blackboard through MUOnLine. IT staff will be on-hand to provide an overview of myMU and assist with other computer or wireless questions.

Learn tips and tricks to help you hit the ground running with research and writing support; accessing online librarians and guides; and maximizing e-books and e-journals. Basic Blackboard tools and utilizing the free 24/7 Blackboard tech support service will also be covered. Refreshments and door prizes will be provided.

 

 

“Tech Up” was created in response to a request by a Marshall University student. Originally developed for nontraditional students, Tech Up has one purpose—to help all students succeed at Marshall by being technologically up to speed by the time they take their first course.

Students can also self-enroll in the online version of Tech Up through MU OnLine/ Blackboard. Log in, click on the Organization tab, search for “Technology & Non-Traditional Students,” Enroll.

For additional information, contact Tiffany Bowes at bowes1@marshall.edu or 304-696-4801.


Open Positions: Database Analyst & Web Developer

Marshall University Information Technology is looking to fill the following positions.

Database Analyst
Responsibilities include:

  • Provide leadership role to IT staff, assist IT Management in deploying IT solutions in an efficient manner.
  • Server maintenance, and configuration
  • Oracle, Microsoft SQLServer, and MySQL database skills, analysis and SQL development
  • Infrastructure skills: Linux, Windows Server, llS, Apache, Tomcat configuration and deployment
  • Performing or serving lead role when complex design, analysis, development, installation, and maintenance is required for support and/or expansion of applications.

You can learn more and apply for this position here.

Web Developer
The Web Developer provides comprehensive design, development, and technical support services across multiple platforms for University’s websites. This position is highly expected to be very collaborative, and work closely with, as well as develop and maintain relationships between developers, designers, managers, and service stakeholders.

This position collaborates with development and content management teams to discuss, analyze, or resolve usability issues. Identify or address interoperability requirements. Track, compile, and analyze web site usage data using modern tools such as Google Analytics. Document application and web site changes or change procedures. Test new software packages for use in web operations or other applications. Develop or implement procedures for ongoing web site revision.

You can learn more and apply for this position here.


Recommended Hardware & Educational Discounts

Hey, students!

Are you looking to buy a new computer before the Fall semester starts? Look no further! Our Recommended Hardware site gives you all the details on a brand new desktop/laptop/tablet that will help you succeed.  Our minimum recommendations should get you through the four years of your college career.

To view this list, click here: Recommended Hardware

Do you know, for sure, that you want a new laptop or desktop, but you don’t know what brand to buy? Check out our great deal going on right now with Dell! By using your Marshall email address, you are eligible to receive an educational discount on brand new Dell laptops. This deal is only going on until the end of July, so check it out quick!

To check out the deal, follow this link: Educational Discounts

To check out the deal directly on Dell’s website, click here: Dell

 


Welcome Class of 2021!

Welcome to the Marshall University class of 2021!  The IT staff would like to welcome you to campus during your orientation sessions and once you’re on campus attending class or learning at a distance.  Information Technology has provided students with a Tech Tips sheet for student success that you will receive in our orientation packet.  If you need to find it again simply click on the image below:

Tech Tips for Student Success

Here’s a few tips to get you started.


MUNet ID

A MUNet ID is simply our term for your username at Marshall.
Why do I need a MUNet ID?

  • You will need MUNet ID during your transition to Marshall and to function as a student.
  • When you become a Marshall student, your MUNet ID will be assigned.  This will also be your username for your Marshall email.
  • A MUNet ID is the only way to gain access to myMU, your personal portal to Marshall resources including registering for classes, viewing financial aid status, checking email, accessing online course content, and much more.
GET YOUR MUNet ID

Access Your EmailCONNECT to myMU

Connect to WiFi

CONNECT to MU WiFi

Be a Good WiFi Citizen

Learn More

Click the image to access instructions to install Antivirus on your computer.


Plan for Emergencies

Marshall University Emergency Messaging System (MU Alert) is one of several elements of the Marshall University Emergency Notification System. The MU Alert system allows Marshall University to quickly communicate health and safety-related emergency information through a combination of various communication methods. In the event that information needs to be communicated to students and staff immediately, Marshall University will use several information delivery methods to make sure the pertinent information reaches you.
MU Alert will be used solely for the purpose of alerting the Marshall University community in an emergency. These emergency notices can be delivered via phone calls, text messages to mobile devices, and e-mail. All students, faculty, and staff can manage their own contact information and choose the contact methods that they prefer.
SIGN UP for MU Alert


More on How Do I…

Visit our IT Service desk page for access to do-it-yourself help or technical assistance is available in-person, on the telephone, or online via email and live chat.  Some of the more common visits to the service desk include assistance with Username/Password issues, connecting to MU_WiFi, setting up email on mobile devices, and downloading software.


 



[TechInfo] Is this legit?

[TechInfo] Is this legit? ‘New Microsoft Office 2016 is Here for Only $9.95’

Informational Advisory – Microsoft Office Upgrade Offer

This advisory was sent via email to nearly 900 @Marshall recipients who have recently received an e-mail from ‘Microsoft Home Use Program MicrosoftHUPsupport@digitalriver.com . This is a legitimate message and you are receiving this because you have previously enrolled for or purchased media from the Microsoft ‘Home Use Program’ for Microsoft Office on your home computer. (See Frequently Asked Questions section below on how to unsubscribe from these mailings).

But before you pay $9.95 to upgrade, please read the rest of this message below…

 

 

If you are an Marshall faculty or staff member eligible for ‘Home Use Rights’ (see Microsoft’s definition of employee below in the frequently asked questions section) in most cases you will be better served by upgrading your home computer software using the no-cost Office 365 media.

If you are no longer a Marshall University employee, but you are still an active student, you can also use O365 media described below.

 

 

 

Frequently Asked Questions

  • Can I use Office 365 Media on a Personally Owned PC/Windows or Apple Macintosh OS?
    Yes. the Microsoft Office 365 download is intended for PERSONALLY-OWNED machines. There are separate versions for Microsoft Windows PC’s and Apple Macintosh OS X computers.
  • Is there a difference in the O365 software and Microsoft Office software installed on my University-owned computer?
    In some cases yes. Functionally, both products are Microsoft Office – Word, Excel, Outlook, etc. – and you have a choice of ‘new’ (Office 2016) or ‘previous’ (2013) releases. However, with the O365 release, Microsoft will make future updates available to you. These updates may appear on a different release schedule than your University-owned computer. You will still have the option to ‘accept’ or ‘defer’ these major updates. You may wish to maintain the same major version (e.g. Office 2013 vs. Office 2016) running on both your personally- and University-owned computers.
  • Where can I get more information on accessing the Office 365 software?
    Please visit our website for more details.
  • What is an eligible employee for purposes of the ‘Home Use Program’?
    Microsoft defines ‘eligible employee’ as follows… “those individuals who use the covered licenses at work are eligible to purchase these Office applications for use on a personal device during the term of their employment. This temporary license expires with the employer’s Software Assurance coverage, or upon termination of employment with the covered organization.”
  • How can I request Microsoft/DigitalRiver to stop sending me these upgrade offers?
    Locate the e-mail message in your inbox (Subject:  The New Microsoft Office 2016 is Here for Only $9.95!). At the very bottom of the message, locate the ‘Click here to unsubscribe’ web link. This will take you to a webpage which will already contain your e-mail address. Click the [Unsubscribe] button. That’s it.

Please direct any additional questions to IT Service Desk itservicedesk@marshall.edu so that we can upgrade our existing question & answer section on the IT website.

 


Computer Security Advisory: ‘WannaCry’ Ransomware

Computer Security Advisory for All University Faculty & Staff E-mail Recipients

Starting last Friday (5/13/2017) computer security researchers and news media began sharing information about a new computer security attack called ‘WannaCry’. This attack is another variation of malicious software referred to as ‘ransomware’. When a computer becomes infected with ransomware, this malicious code attempts to encrypt (scramble and password-protect) as many data files as it can find available. This occurs not only to the local computer but also to any attached drives and network shares to which  your user account has write access. This tactic is called ransomware because the only way to regain access to those encrypted files is to pay a fee – a ransom often starting at $300 and up – to the criminals. If the victim does not pay, then the only other recovery method is to restore the files from a secure backup location.

There have been no major outbreaks reported on the University campus network nor detected by campus network security services. We attribute this in part to faculty and staff cooperation with regular computer software updates, increased information security awareness, and not being heavily targeted (yet) by computer criminals.

If you are responsible for software updates whether on your personally-owned computer, a University-owned computer or a group of your department’s computers, we ask that you take a moment to review the following guidance.

How can you minimize risk to University- and personally-owned computers?

We trust that the following guidance should sound familiar when we remind you that the best defense is to already be following computer security best-practices:

  • Is Your Software Updated and Supported? – Be sure all of your computers – whether located on-campus or off-campus – are running the latest supported operating system, security and application software appropriate for your academic or business unit. This is not simply so we can say we run the ‘latest-and-greatest’. Rather software authors focus their efforts on their latest products so they will include the latest security features as well as fix known-security bugs. For a PC: we strongly suggest Microsoft Windows 10 ver 1607 and later and Symantec Endpoint Protection v. 14. Windows XP, Windows Vista and Windows 8.0 are no longer supported; For a Mac: you should be at Mac OS 10.12.x and Symantec Endpoint Protection for Mac v. 14. Mac OS prior to 10.10 (Yosemite) is no longer supported. Marshall University Information Technology provides the above recommendations. Please consult with your campus IT Support team for configurations supported by the MU School of Medicine and Marshall Health.
  • Are you Patched? – Be sure all of your computers – whether located on-campus or off-campus – are configured to automatically receive and apply security updates when they are released. For a PC: Use Windows Update and make sure both Critical and Important Updates are applied. For a Mac: Go to your Apple menu click ‘About this Mac…’ and then ‘Software Updates’ or open the App Store and click on the ‘Updates’ icon.
  • Is Your Important University and Personal Data Backed-up? – Take steps now to have a backup copy of important documents and data. For items which are essential to University or Department operations, these should be saved to a secure location (such as a campus-managed fileserver) which has a regularly scheduled backup. For personal items, use of an external hard drive or high-capacity thumb-drive which can be attached for backup then promptly disconnected, is highly recommended. Remember, ransomware will attempt to encrypt any and all data files which you have write access. Recovery is limited to those items which were inaccessible by the user (campus-managed backups) or were offline (disconnected hard drive or thumb-drive) at the point of infection.
  • Are You Being Cautious with E-mail and Websites? – Always exercise suspicion for unsolicited e-mail and unfamiliar web sites, particularly those which urge you to ‘open this attached file’ or ‘click this web page link’ for some urgent action. Many of us work in areas where we do receive unsolicited documents and in those cases, ask a trusted colleague or an IT support resources for a second opinion before opening the message. A mobile device may be used in cases where you want to preview the file, but understand that the malicious payload may only be designed to affect a desktop or laptop computer. This allows you to delete the file or entire message before ever attempting to preview/open it on the computer.
  • Report Suspicious Computer Behavior, Alerts, or E-mail Messages – We understand that it is difficult for everyone to stay up-to-date and how they should respond to an ongoing stream of important computer security issues. You can assist by reporting  unexpected or suspicious activity to computers located to your closest campus Information Technology Support or IT Information Security professional.Please reach out to one of the following IT Service Desk or IT Service Provider contacts:

Lynda.com training available for faculty, staff and students

Marshall University Information Technology is pleased to continue sponsoring access to Lynda Campus for faculty, staff and students. This service provides the university community with quick and easy access to the extensive online library of Lynda.com, covering in-depth training on a variety of essential computer skills.

Spring isn’t just a good time for cleaning; it’s also a great time to brush up on your technology skills. Whether you’re seeking proficiencies related to your operating system, how to better manage projects or something fun like photography using your iPhone, Lynda.com has the training to help! MUIT has highlighted a few Lynda.com videos below or search the library of more than 6,000 courses to start learning something new today.

To access the videos visit Lynda.marshall.edu and sign in using your MUNet Account username and password.  Access is available both on and off-campus.

Benefits to using lynda.com include:

  • Unlimited access to courses on a wide variety of technologies and disciplines
  • Up-to-date content to keep skills current and learn new skills
  • New courses added each week
  • Tutorials taught by recognized industry experts
  • Access to instructors’ exercise files to follow along as you learn
  • Closed captioning and searchable, time-coded transcripts
  • Beginner to advanced courses
  • Option to watch complete courses or bite-size videos as you need them

Lynda.com System Requirements

Need assistance? Contact the IT Service Desk, located on the first floor in the Drinko Library, e-mail itservicedesk@marshall.edu or call 304-696-3200.


MUNet End of Support for Windows Vista

Windows Vista End of Life 11 April 2017 Microsoft

Important Computer Security Reminder for All Marshall University Faculty, Staff and Students:

Marshall University Campus network support will no longer be provided for computers with Microsoft Windows Vista operating system  after June 30, 2017.*

This notice is intended Marshall University campus clients who are still using the Windows Vista operating system. Your response is needed because most security experts agree that Windows Vista clients will become sought-after targets for malicious users as a result of Microsoft’s end of support.

 

Microsoft announced in 2012 that on April 11, 2017 they would no longer provide extended support services for the Windows Vista operating system. According to the Microsoft website, this means that they will no longer provide automatic fixes, updates or online technical assistance:

Windows Vista Support is Ending https://support.microsoft.com/en-us/help/22882/windows-vista-end-of-support

Marshall University Information Technology announced our end of support of Windows Vista on July 2012. While most campus computer systems have long since been upgraded from Windows Vista, some systems continue to operate on the MUNet without direct support from IT.  These include a limited number of systems which are managed at the department level or are student-owned.

Marshall IT is committed to working with campus departments in our shared responsibility to ensure a safe and reliable campus network. Periodically upgrading the operating system and/or replacement of unsupported computer hardware is a necessary part of system ownership; it is also crucial to protecting the security and reliability of the system, the data they contain and the networks to which they are connected. Failure to regularly update puts at risk both that system as well as other systems which share the same network.

Windows Vista Upgrade Resources

  • Software – As a reminder, operating system upgrades for all University-owned computers are covered thru client workstation budgeting process. So these computers are eligible to upgrade to Windows 10 or a currently supported OS (Windows 8.1 or Windows 7 SP1). at no additional charge.
  • Reimaging – Additionally the IT Service Desk team provides no-charge desktop/laptop reimaging services (using the currently supported operating system and application software) for University-owned computers.
  • Hardware – If replacement of a University-owned computer device is preventing your upgrade, please contact the Marshall IT Service desk to confirm when your system is scheduled for lifecycle replacement or if other replacement options need to be considered.

Requesting An Exception for Windows Vista End-of-Life

*Note: The Marshall Office of Information Technology will be working with IT Service Providers and their departments on a case-by-case basis to evaluate requests for Windows Vista clients which are providing business-critical functions for the University. Marshall departments and business units should submit their exception requests in writing/e-mail to the MU Office of Information Security (infosec@marshall.edu ).

Requests must include the following details:

  • The reason(s) for requesting the exception. Multiple machines may be listed on a single request.
  • The machine host name(s) in question, including the IP address and MAC address of each device.
  • Point of contact information (telephone and e-mail) for the department head.
  • Point of contact information (telephone and e-mail) for the department IT service provider or individual most familiar with the support of the computer or application requesting an exception.
  • The length of time for the requested exception, with a maximum of one year
  • The plan for upgrading or retiring the device at the end of the exception period
  • The data classification level of each device (see section 3 of “ITG-4 Guidelines for Data Classification“)
  • Which of the three device categories does the Windows Vista machine belong:
    • Individual Use – no sensitive data accessed or stored
    • Privileged use – administrative access to information systems
    • Institutional use – stores significant quantities of sensitive data
  • Proposed set of compensating controls which has (or can be) implemented for each device (i.e. client can function without any network access; client campus and/or Internet access can be restricted to a specific IP or range of IP addresses)

As always, if you need additional technical assistance please contact
the IT Service Desk, located on the first floor in the Drinko Library, e-mail itservicedesk@marshall.edu or call 304-696-3200.


Technology survey available through April 14

Marshall University is collaborating with the EDUCAUSE Center for Analysis and Research (ECAR) to engage in the Annual Study of Students and Information Technology. Current undergraduate students and faculty members are invited to participate in the ECAR Technology Surveys.

Marshall is dedicated to improving student and faculty experiences with information technology in higher education. The results of these surveys are very important to the university and will help determine future technology direction. Participation in the study is voluntary and responses are completely confidential.

After completing the anonymous survey, participants can elect to enter their e-mail addresses into a drawing for a chance to win a $50 or $100 Amazon.com gift certificate. Participants will only be contacted by EDUCAUSE if they are randomly selected to receive a gift card. All contact information will be kept confidential.

The 2017 surveys are available through April 14, 2017 at www.marshall.edu/it/ecar. For additional information, please contact Crystal Stewart by phone at 304-696-2970 or by e-mail at  crystal.stewart@marshall.edu.