Your grades, whether they are recorded for assignments, quizzes, graded discussions, etc. are only visible to the course instructor, teaching assistant (if applicable), and technical support staff. They are not visible to other students. Our support staff respect your privacy. … Continued
Sometimes after you login you are prompted for an Access/Confirmation Code. This means that your instructor purchased an E-Pack, which is a supplemental teaching pack for your MUOnLine course that is provided by the publisher of your textbook. The code … Continued
The idle session time limit in MUOnLine is set to 75 minutes. If you are logged in to your MUOnLine course and do not perform any actions in the course (click links, access tools, click send, save, etc.) for 75 … Continued
Your My Grades icon should appear on your course toolbar, if it has been enabled by your instructor. If you do not have a My Grades icon, please contact your instructor to request that it be added to the toolbar. Also, note that specific … Continued
If you get a “Page not Found” message, first try refreshing or clicking once on the link to load the page again. Note that pages with large graphics or other media may take longer to load, especially when accessing over … Continued
First, make sure that you have disabled any pop-up blockers for your browser, including those included in the popular search toolbars such as Google. Second, quizzes are typically set up with specific date and time parameters by your instructor. If you … Continued
The process to attach a file from your computer to an assignment requires that a current version of Sun Java (a free program), be installed on your computer. A Java applet runs when you click the My Computer icon in the Choose Files window … Continued
Chat or Whiteboard require that a specific version of Sun Java (a free program), be installed on your computer. Please review the Computer Requirements section for details.
Dropped courses will remain on your My MUOnLine page until the end of the semester, but they will not be counted as a credit. You do not have access to the dropped course. Please ignore the listing on your My … Continued
Courses won’t be listed until a day or two before the first day of the semester. Late registrations can delay access to your course after registration, during which time you would not see that course listed on your My MUOnLine … Continued
You may be encountering a security settings issue. In Internet Explorer, go to Tools/Internet options and choose the Privacy tab. Move the settings slider to Medium security or lower. If you prefer a higher level, then you should add the … Continued
If, when you log in to MUOnLine, you are being automatically redirected to another web site, then your browser is being “hijacked” by spyware. Please check our Spyware & Adware section for suggestions on detecting and removing this type of software.
First, make sure that you are using the correct version of Internet Explorer and that you have followed the required settings in the Computer Requirements section. Make sure that you have either disabled your pop-up blocker or have changed the setting in … Continued
This is a problem seen with some AOL users. If you are using AOL, then first, make sure you are using a compatible version. You should use AOL versions 8 or 9. If you are using either of these versions, … Continued