Privacy Issues

Your grades, whether they are recorded for assignments, quizzes, graded discussions, etc. are only visible to the course instructor, teaching assistant (if applicable), and technical support staff. They are not visible to other students. Our support staff respect your privacy. … Continued


You have a problem with access codes

Sometimes after you login you are prompted for an Access/Confirmation Code. This means that your instructor purchased an E-Pack, which is a supplemental teaching pack for your MUOnLine course that is provided by the publisher of your textbook. The code … Continued


Session timed out

The idle session time limit in MUOnLine is set to 75 minutes. If you are logged in to your MUOnLine course and do not perform any actions in the course (click links, access tools, click send, save, etc.) for 75 … Continued


You can’t see My Grades.

Your My Grades icon should appear on your course toolbar, if it has been enabled by your instructor. If you do not have a My Grades icon, please contact your instructor to request that it be added to the toolbar. Also, note that specific … Continued


Links don’t work or course pages don’t load.

If you get a “Page not Found” message, first try refreshing or clicking once on the link to load the page again. Note that pages with large graphics or other media may take longer to load, especially when accessing over … Continued


You can’t start your quiz.

First, make sure that you have disabled any pop-up blockers for your browser, including those included in the popular search toolbars such as Google. Second, quizzes are typically set up with specific date and time parameters by your instructor. If you … Continued


You can’t attach a file to your assignment.

The process to attach a file from your computer to an assignment requires that a current version of Sun Java (a free program), be installed on your computer. A Java applet runs when you click the My Computer icon in the Choose Files window … Continued


You can’t open a Chat session.

Chat or Whiteboard require that a specific version of Sun Java (a free program), be installed on your computer. Please review the Computer Requirements section for details.



Your course isn’t listed on your My MUOnLine page.

Courses won’t be listed until a day or two before the first day of the semester. Late registrations can delay access to your course after registration, during which time you would not see that course listed on your My MUOnLine … Continued


There was an error opening this document (PDF document)

If you get an error message that “the document is corrupt and cannot be loaded”, then you need to apply an update/fix to your Adobe Acrobat Reader to version 6.0.1. This update is necessary both for Adobe Acrobat Professional and … Continued


Session timed out

The idle session time limit in MUOnLine is set to 75 minutes. If you are logged in to your MUOnLine course and do not perform any actions in the course (click links, access tools, click send, save, etc.) for 75 … Continued


Unexpected system exception error

Please write down what you were doing when you encounter this error message and provide that information to the Information Technology Service Desk. It is important to also note the date and time the error occurred. Try the following steps to … Continued


Incorrect username or password

Please double-check this list and re-try your log in. Usernames and passwords are case sensitive. All MUOnLine usernames are lowercase. If you have changed your password, make sure you are entering it with the proper case. Check if the CAP … Continued


MUOnLine session already running

In your Internet Explorer browser, go to Tools/Internet Options. Click on the Advanced tab and in the Browsing section, UNCHECK the box next to “Show friendly HTTP error messages“. Click OK to save changes. Also, while in MUOnLine, do not … Continued


You are not authorized to view this page

In your Internet Explorer browser, go to Tools/Internet Options. Click on the Advanced tab and in the Browsing section, UNCHECK the box next to “Show friendly HTTP error messages“. Click OK to save changes.


Your browser closes unexpectedly.

You may be encountering a security settings issue. In Internet Explorer, go to Tools/Internet options and choose the Privacy tab. Move the settings slider to Medium security or lower. If you prefer a higher level, then you should add the … Continued


You get sent to some other web site when you log in to MUOnLine.

If, when you log in to MUOnLine, you are being automatically redirected to another web site, then your browser is being “hijacked” by spyware. Please check our Spyware & Adware section for suggestions on detecting and removing this type of software.