There was an error opening this document (PDF document)

If you get an error message that “the document is corrupt and cannot be loaded”, then you need to apply an update/fix to your Adobe Acrobat Reader to version 6.0.1. This update is necessary both for Adobe Acrobat Professional and … Continued


Session timed out

The idle session time limit in MUOnLine is set to 75 minutes. If you are logged in to your MUOnLine course and do not perform any actions in the course (click links, access tools, click send, save, etc.) for 75 … Continued


Unexpected system exception error

Please write down what you were doing when you encounter this error message and provide that information to the Information Technology Service Desk. It is important to also note the date and time the error occurred. Try the following steps to … Continued


Incorrect username or password

Please double-check this list and re-try your log in. Usernames and passwords are case sensitive. All MUOnLine usernames are lowercase. If you have changed your password, make sure you are entering it with the proper case. Check if the CAP … Continued


MUOnLine session already running

In your Internet Explorer browser, go to Tools/Internet Options. Click on the Advanced tab and in the Browsing section, UNCHECK the box next to “Show friendly HTTP error messages“. Click OK to save changes. Also, while in MUOnLine, do not … Continued


You are not authorized to view this page

In your Internet Explorer browser, go to Tools/Internet Options. Click on the Advanced tab and in the Browsing section, UNCHECK the box next to “Show friendly HTTP error messages“. Click OK to save changes.