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Student Frequently Asked Questions

Courses
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COURSES

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COMPUTERS/SOFTWARE

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EMAIL

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LIBRARY SERVICES

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FINANCES

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I am having a problem with my online class that my instructor and I have not resolved. What should I do?

Please send an email detailing the nature of your problem or concern to MUOnline. Your message will be read and directed to the appropriate office and person on campus.

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How do I log in to my online course?

Click here to login: http://vista.marshall.edu 

  • Enter your MU ID (901xxxxxx, a nine digit number provided to you by the university)
  • DON'T KNOW YOUR MU ID? If you don't know your MU ID, you can find it here:
    MU ID Lookup page
  • Enter your PIN or Personal Identification Number. (your default PIN is your birthdate, in the format mmddyy. For example, if your birthday is July 04, 1970, then your password would be entered as 070470)
  • DON'T KNOW YOUR PIN? you can find it here:
    MU PIN Lookup page

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For some reason the system won't let me register?

If you are unable to register during your assigned registration window, that may mean that a hold has been placed on your record. Holds are placed for a number of reasons including academic deficiencies, student status, incomplete admissions documents, an outstanding financial obligation, or if a student has not met the prerequisites for the course they want to take.

For assistance in this area Please call Ms. Crystal Stewart in the Office of Distributed Education, M-F, 8:30am-4:30pm at (304.696.2970).

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How much time will I spend on my course?

As Marshall University Online courses are equivalent to those taught on campus, you can expect to spend at least as much time as you would if you took the class in a traditional classroom setting. You can also expect to do a significant amount of reading and writing, depending on the course.

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Is a Marshall University Online course easier to take than a face-to-face course?

While the learning and delivery methods are different, the course content offered in an online course is the same. Depending on the course type, you might focus more on reading and writing rather than listening and observing. Keep in mind that online courses are college-level courses which offer a different way of learning. These courses require self-discipline and motivation. Some students enjoy the flexibility of online courses and the experience of independent learning. Online courses definitely require focus, discipline and determination, but the benefits of successfully taking and completing courses online are great.

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How will I communicate with my instructor?

Communication methods vary from course to course, but most instructors use email or electronic bulletin boards as their primary methods. These are "tools" that are part of every online course.

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How do I get my textbooks?

Textbooks are available at the Marshall University Bookstore located in the Memorial Student Center on the Marshall campus. You can order books online at the bookstore's web site or via telephone: (304) 696-3622. For your convenience, the bookstore web site lists required textbooks by semester and course. You will be prompted to select the appropriate course number and section number to view the list of required textbooks for your course.

Textbooks for many graduate courses are also available at the bookstore located on the South Charleston campus of the Marshall University Graduate College. Books can be acquired there in person or by telephone at 1-800-642-9842 ext. 2501.

Please Note:
Textbooks are available far in advance of the course start date. Check the bookstore links for textbook availability.

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What times do MUOnline classes meet?

If a Marshall University Online course is listed in the course schedule as offering no live meetings, there will be no live class meeting times.

When you login is up to you, but we advise that you keep in mind your course due dates and deadlines for assignments and exams in your course. Since you do all of your course work and discussion activities at your own pace (again keeping in mind deadlines for assignments/exams), in a course delivered 100 percent over the Internet, and with no live meetings, you have a lot of flexibility as to "when" you actually do your work.

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Will I have to take tests?

The requirements vary from course to course, but many courses do require exams. Some courses may require that you obtain a proctor for exams, but this will be fully explained to you by the course instructor.

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When can I register for Marshall University Online courses?

Online classes are offered Fall, Spring and Summer each school year. Please note that registration for an upcoming semester begins far in advance of that semester. Online classes generally fill up quickly, so it is best to be aware of when you can register. Please check the Registration Timetable on the MUOnline homepage.

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How can I withdraw from an Marshall University Online course if I need to?

The University Academic Calendar lists specific semester deadline dates for course drops.

Final Drop Date: Tenth Friday in a Regular Term

Online Course Withdrawal Period: The withdrawal policy for online courses parallels that for regular courses. A student can withdraw from an individual online course through 2/3rds of the official course length. After that time, only a complete withdrawal from the university is allowed. The refund policy for online courses also parallels that of regular courses.

Dropping an Online Course: Students can drop an online course by mailing a request to drop to the Marshall University Office of the Registrar. The postmark on the request will be the official date of withdrawal. The instructor’s signature is not required. If a student is on academic probation, he/she must have the approval signature of his/her associate dean.
 

Mail your Request to Drop to:
Office of the Registrar
Marshall University
One John Marshall Drive
Huntington, WV 25755

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If I drop an online course, what kind of grade can I expect to receive?

A student dropping an online course or courses, or withdrawing from the university during the Withdrawal period (which lasts until the tenth Friday after the first class day of the regular semester), will receive a grade of W.

For eight week courses, summer sessions and other courses of varying lengths, the withdrawal period ends the Friday immediately following the two thirds point in the course.

Exact withdrawal dates are published in the Schedule of Courses and in the annual University Academic Calendar. The W grade (withdrew) has no impact on a student’s Grade Point Average.

Please note that students who drop courses improperly or who do not follow the regulations described here, receive a grade of F at the end of the semester or term.

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Where can I get a copy of my course schedule?

You can log into myMU to access, view and print this information.

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Do Marshall University Online courses follow a particular format?

Yes. At Marshall University, online courses are offered through an online learning management system called WebCT-Vista. WebCT Vista tools include email, chat, electronic bulletin board, grading, assignment submission, and test taking.

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How long do I have to take a Marshall University Online course?

Most Marshall University Online courses parallel the semester schedule for traditional courses. Some courses may differ from traditional semester courses in the start and end dates.

The course syllabus for each individual class and the Marshall University Official Schedule of Courses will indicate the beginning and ending date. If the instructor specifies a deadline that goes beyond the end of the traditional semester, that deadline will not exceed one year from the start of the course.

Students enrolled in courses with end dates that go beyond the regular semester will receive a grade of "I" (Incomplete) at the end of the regular semester. When the end date of the course is reached, the "I" will be replaced by the grade the student earned for the course. Hours of enrollment are reflected in the actual term in which the student is registered. For all verification purposes, hours of enrollment are counted only in the term in which the student is registered.

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Is academic advising available to me?

Yes. Students taking courses online will receive academic advising services upon request. Academic advising may be provided by telephone, email, postings to the Web, and through printed materials. For more information on advising and phone numbers of persons to contact, please visit our Advising page.

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Do Marshall University Online courses carry the same number of credit hours as the same courses offered on campus?

Yes. These courses carry the same number of credit hours as sections of the same/equivalent courses delivered in the traditional classroom.

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What do I need to know about prerequisites for classes?

Course prerequisites will be stated in the course syllabus and in the university catalog. All students (transient students excepted), must meet all course prerequisites before they can register for a Marshall University Online course.

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Can I audit the class instead of receiving a grade for the class?

Yes. You can choose to audit a Marshall University Online course and not receive a letter grade. You would be subject to the same university regulations governing audit enrollment in traditional courses.

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Can I earn a degree entirely online?

Marshall University is pleased to offer these online degrees and programs.
Undergraduate


Graduate


Certificate


Minors

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Is there anywhere else I can earn credit and transfer back towards my degree?

The Southern Regional Electronic Campus offers thousands of online courses from which you can choose. Here is the website:
http://www.electroniccampus.org

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Do I need to know a lot about computers?

Marshall University Online courses are accessible to people with a wide range of experience using computers. At a minimum, you will need to be comfortable sending e-mail and using the Internet. For example, during the course of your studies online, you may be required to post messages to an electronic bulletin board, and to prepare assignments and upload them to the course. Visit Are e-Courses Right for You? for more information.

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What computer equipment do I need to take a Marshall University Online course?

For complete information on your computer hardware and software needs, please visit the Computer Requirements page.

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How do I get a Marshall University computer/email account?

When you register for any class at Marshall - online or traditional - you are automatically assigned a computer account on MUNet. MUNet is the Marshall University computing network. Your computer account provides a username and password for access to the university computer network. Your computer account also provides you with an email address.

If you are an online student, you can request that your MUNet account be mailed to you by calling Marshall University Computing Services at 304-696-3222. You can also obtain your email address with your Marshall University username by logging into myMU . Click on the email icon and you will see your address in the upper right corner of the window that opens.

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What email address will my instructor use to contact me?

Online course-related email may be sent to your Marshall University email address unless you choose to set a forwarding address at this site: Computing Services Email Delivery Location

You can access your Marshall University email by logging into myMU.

Your online course instructor will most likely use the Vista E-Mail Tool to contact you. To access the Vista E-Mail Tool, you will need to login to your online course.

Please note that the initial email you may receive from your Marshall University Online instructor may be sent to your Marshall University email account. Please check your Marshall University email account shortly before the new semester begins.

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What is my instructor's email address?

Most instructors e-mail addresses at Marshall University are available in the MU Electronic Phonebook Directory. If you do not see your instructor's name and e-mail address on this list, you can also do a course search from the Marshall University Online homepage. Information about your course will include the instructor's email address.

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How is the VISTA E-Mail Tool different from other email?

The VISTA E-Mail Tool is not the same as your Marshall University email or your personal email accounts. When you log on to a VISTA course for the first time, you will see that a VISTA email account has automatically been created for you. You can email the instructor and anyone else in the class, but cannot email outside of the class. VISTA email stays within the course.

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Is there any way to get books and articles from the library without coming to campus?

Yes. Marshall University Online students can access online databases, web-based digital collections, and other library resources from anywhere, both on and off-campus, by using their MUID number. The libraries’ online catalog, MILES, and more than 90 web-based databases that are purchased each year to provide citation-level searching and full-text retrieval of articles, are accessible from the Library web site.

If the Marshall University Libraries do not own a specific book or article, students and faculty can request them through the web-based Information Delivery Service (IDS), which is available 24 hours a day. Most articles are delivered electronically without charge. There is a per-page copying charge for articles that must be delivered as photocopies. Books from other libraries are usually delivered without any fee except in cases where the user elects to mail back the book and must pay mailing costs.

Students who are completely off-campus should check out Off-Campus Library Services.

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Am I eligible to receive Financial Aid?

Students enrolled in Marshall University Online courses are eligible to apply for financial aid in the same way as students enrolled in traditional classes. The Office of Student Financial Assistance website has all the necessary information. Please note that non-degree students are not eligible for financial aid.

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When do I pay for a Marshall University Online course?

Payment deadlines for tuition and fees for each semester are posted on the Office of the Bursar website. In most cases you can expect to receive a billing statement from the university, but it is university policy that if a student fails to receive a billing statement the student is still responsible for meeting the payment deadline. If that deadline is not met, the course registration will be cancelled.

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