The Help Desk

Available via phone: 304-691-1748 or email somhelpdesk@marshall.edu

MUOnline (http://www.marshall.edu/wpmu/muonline)

Access to course information and classroom resources

MyMU (http://mymu.marshall.edu)

Access to student information, services, and email

Lynda (http://www.marshall.edu/lynda/)

Free student resource offering online courses and tutorials

MU Mobile (http://www.marshall.edu/mumobile/)

Marshall University’s app for your mobile device providing on the go information and resources.

MU Emergency Text Messaging (http://www.marshall.edu/emergency/mualert/)

Looking up your username and resetting/changing your password (http://musom.marshall.edu/ditmi/studentit/changeMUpw.asp)

 

MU Office 365

What is Office 365?

Microsoft Office 365 service provides Marshall University students, alumni and guests with access to a full-featured web mail environment complete with email, task list, calendar, and contact list features. Office 365 access is best suited for remotely accessing Microsoft Exchange resources – whether you are across campus, at home, or traveling.

Access your Email with Office 365 (http://outlook.com/live.marshall.edu)

Help with Office 365 (http://www.marshall.edu/it/office-365-email/)

Vanity Email Address

What is the difference between a username-based email address and a Vanity Email Address?

A username-based email address is automatically assigned to you when you get a computer account at Marshall University. For example: Ann Expert has a username of expert and her username-based email address is expert@marshall.edu. A Vanity Email Address is a more descriptive email address that you have chosen (but which must be based on your last name). For example: Ann Expert could choose a Vanity Email Address of ann.expert@marshall.edu (Must be connected to the web to set a vanity E-mail address.)

Will my old username-based email address still work?

After establishing a Vanity Email Address, you will still be able to receive email that is sent to your username-based email address. However, you will not be able to send email using that address. When you send an email message, your new Vanity Email Address must be used. If you configure your mail application to use your username-based email address, the mail system will automatically convert that address to your new Vanity Email Address before attempting to deliver the message.

What if my username-based email address is subscribed to a mailing list?

You should unsubscribe from any mailing lists prior to establishing a Vanity Email Address, and then resubscribe to those mailing lists after you have established your Vanity Email Address. Failure to do so may limit or remove your ability to send email to those mailing lists. Note that once you have set a Vanity Email Address it may be extremely difficult to unsubscribe from a mailing list as you will not be able to send an UNSUBSCRIBE command from your old username-based email address as required by many mailing list servers.

What if I set a Vanity Email Address and want to change it?

We only allow changes to Vanity Email Address names due to a name change caused by marriage, divorce, or other legal name change. You should be absolutely certain that you wish to establish a Vanity Email Address before submitting your request.

Does setting a Vanity Email Address change my username?

A Vanity Email Address only changes your email address. Your username stays the same. Thus, if Ann Expert married John Novice, she could then change her Vanity Email Address to ann.novice@marshall.edu. However, her username of expert would not change.

Can I pick any name I want for my Vanity Email Address?

Your Vanity Email Address must be based on your name. You will be able to choose any name you want, although portions of your name (specifically your last name) must be in your Vanity Email Address.

When you select the Vanity Email Address Setup link below you will be asked to authenticate yourself by entering your username and password. You must enter your username and password to access the Vanity Email Address Setup form.

Vanity Email Address Setup (http://www.marshall.edu/ucs/systems/vanityemail.asp#)

Connecting to MU WiFi

Connecting to the MU WiFi (Huntington Main Campus (MEB/BSC) Instructions (http://www.marshall.edu/ucs/networking/wireless/)

The VPN is a service provided to Marshall University Students, Staff and Faculty for securely connecting back the Marshall University Network (MUNet) over a commodity network such as the Internet or dialup.

By connecting to the VPN from off campus you will be able to access campus services and resources as if you were on campus. These services include accessing network shares.

To begin using the VPN service you will need to obtain the Cisco Anyconnect VPN client for your operating system and have a valid MUNet account. For information on obtaining a MUNet account or if you have trouble obtaining the client contact the Information Technology Helpdesk at 304-691-1748 or by emailing somhelpdesk@marshall.edu.

Connecting to MUNet VPN Instructions (http://www.marshall.edu/ucs/networking/vpnintro.asp)

Antivirus

Symantec® Endpoint Protection- Marshall University Office of Information Technology strongly recommends the use of antivirus software. Powered by Insight, Endpoint Protection is the fastest, most powerful endpoint antivirus software solution you can buy for both virtual and physical systems. Endpoint Protection provides state-of-the-art defense against all types of attacks and seamlessly integrates the essential antivirus security tools you need into a single, high performance agent with a single management console. Endpoint Protection provides leading antivirus protection without slowing you down. At this time, Symantec® Endpoint Protection is currently the supported antivirus software provided by Marshall University.

Antivirus Software

Symantec® Endpoint Protection- Marshall University Office of Information Technology strongly recommends the use of antivirus software. Powered by Insight, Endpoint Protection is the fastest, most powerful endpoint antivirus software solution you can buy for both virtual and physical systems. Endpoint Protection provides state-of-the-art defense against all types of attacks and seamlessly integrates the essential antivirus security tools you need into a single, high performance agent with a single management console. Endpoint Protection provides leading antivirus protection without slowing you down. At this time, Symantec® Endpoint Protection is currently the supported antivirus software provided by Marshall University. To learn more, please visit their website at http://www.symantec.com/index.jsp.

Link to Download Page (http://www.marshall.edu/wpmu/infosec/antivirus-protection/personalsep/)

UCS Maintenance Window

Computing systems at Marshall University are usually available 24 hours a day, seven days a week. However, it is sometimes necessary to perform maintenance on these systems. For this reason, we have reserved a Maintenance Window every Sunday from 7am to 1pm during which time any or all systems could be unavailable without notice. If it becomes necessary to perform non-emergency maintenance at any other time, resulting in significant downtime for any system, an announcement will be placed on the Announcements page at least 5 days prior to the scheduled downtime.