IT Service Desk Update

 

Did you know you can create your own Service Desk Incident through the self-service portal in ServiceNow? Just go to support.marshall.edu to start the process!

Qualtrics

What is Qualtrics?
Qualtrics is a web-based service that allows individuals to create surveys easily.   The survey tool allows faculty, staff, and enrolled students to securely collect and store data, analyze responses, and present results using professional-quality graphs. Some highlights of the software include:

  • Access 100+ surveys and question types through the Qualtrics Library
  • Design survey flow with Branch Logic, Display Logic, and Skip Logic functions
  • Take advantage of real-time collaboration opportunities
  • Create surveys with embedded video, audio, and graphics
  • Send and track participation invitations
  • Utilize polls and website feedback tools
  • Post multiple surveys simultaneously and in multiple languages
  • Export data directly to SPSS, CSV, PDF, Word, Excel, and PowerPoint

Surveys distributed via email will be sent from qemailserver.com.  

How can I get a Qualtrics account?

Sign in here!

Qualtrics Tutorials

For any questions or suggestions concerning Qualtrics or your individual survey, you may locate Qualtrics University for assistance.

Qualtrics also provides the following free online tutorials to help you learn the program at your own pace:

Survey Platform Overview
Projects FAQ’s
Survey Tab FAQ’s
Distributions Tab FAQ’s
Data & Analysis Tab FAQ’s
Reports Tab FAQ’s
Contacts Page FAQ’s
Library Page FAQ’s
Admin Page FAQ’s
Account Settings FAQ’s

Live trainings covering topics such as Quick Start with Qualtrics, Survey Building, and creating Mailing Lists.

On-Demand Webinars

MU ServiceNow for Self-Service

IT Service Desk


Contact
itservicedesk@marshall.edu
304-696-3200
Live Chat available on our pages

Location
Drinko Library 1st Floor

Desk Hours
Saturday: 10:00AM – 6:00PM
Sunday: 10:00AM until
Friday at 5:00PM

IT Service Status
Blackboard Status

Engage with IT!