Marshall faculty and staff took part in a kickoff event Monday, July 9, for the Connections (TM) Quality Service Program. All employees will be scheduled for the program, which will start next week and continue throughout the fall semester.
Marshall President Stephen J. Kopp said Connections is designed to help provide better service to students. “Marshall University is committed to providing excellent service to our students,” Kopp said. “The quality of service that we provide is crucial to achieving our recruitment goals, and more importantly, retaining those students through graduation.”
Employees will participate in small groups with trainers selected from the Marshall campuses and centers, said Michelle Brown Douglas, director of human resource services. The program consists of three two-hour sessions. Douglas said that some employees already have received their training schedules, while others will be notified in the near future.
Connections is produced by Noel-Levitz, Inc.
and is specifically designed for higher education institutions. The basis of the
program is to emphasize the importance of a caring attitude on the part of
faculty and staff and how that reflects positive outcomes with regard to student
recruitment and retention.
Used by more than 1,400 colleges and universities, Connections teaches campus personnel how to be aware of students' needs and make a positive connection with them. Program topics include dealing with students in difficult situations, building a comfortable environment for students and co-workers, and more.
“This program is designed to help us all provide better service to our students, regardless of our role on campus, and I believe it will add a great deal of value to our existing high level of service,” Kopp said.
The Connections training program may serve as a refresher course for some employees as the same program was first implemented in the 1990s at the Marshall campus.
For further information, please contact Douglas by e-mail at firstname.lastname@example.org or by phone at 304-696-3983.
Photos: President Kopp (above) and Michelle
Douglas (middle) provide information at the kickoff for the Connections Quality
Service Program July 9. Among those present at the kickoff were Dr. Tammy
Johnson (left), executive director of admissions; Sherri Stepp, director of
University College; and Andy Hermansdorfer, director of the office of student
activities and Greek affairs.
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