2006
Customer Support Levels, Products, and Services - Detail

Policy Effective 7/1/2002
Revised Effective 6/1/2005

The following table lists the products and support levels for University-owned computer equipment. These guidelines have been presented to the University Information Technology Committee during their  March 2002 meeting.

Please review the UCS Customer Support Policy on the Computing Services web page for definitions of support levels and products.

FALL 2005 Update

Anticipated First Full Support Date

Full Support Date

Transitional Support Date

Legacy Support Date

Custom
Support Date

Support Terminated Date

Microsoft Windows 3.11 - Workgroups

 

7/1993

1/1996

7/1996

 

7/1997

Microsoft Windows 95

 

1/1996

7/1998

7/1999

 

7/2000

Microsoft Windows 98

 

1/1998

7/1999

1/2000

 

7/2001

Microsoft Windows 98SE

 

7/1998

1/2001

1/2002

 

7/2002

Microsoft Windows ME

 

 

 

 

10/2000

1/2002

Microsoft Windows NT

 

7/1998

7/2000

1/2000

 

7/2001

Microsoft Windows 2000 Professional

 

7/2000

1/2002

1/2003

 

7/2003

Microsoft Windows XP Professional

7/2002

7/2002

 

 

 

 

 

 

 

 

 

 

 

Microsoft Office 95 Professional

 

7/1995

7/1997

1/2000

 

7/2000

Microsoft Office 97 Professional

 

7/1997

7/2000

7/2002

 

7/2003

Microsoft Office 2000 Professional

 

1/2000

7/2002

1/2003

 

1/2006

Microsoft Office XP Professional 1/2002 1/2002 7/2004      

Microsoft Office 2003 Professional

7/2004

7/2004

 

 

 

 

 

 

 

 

 

 

 

Macintosh OS 7.x

 

 

 

 

7/1997

7/1999

Macintosh OS 8.x

 

 

 

 

7/1999

7/2000

Macintosh OS 9.x

 

7/2000

1/2002

7/2002

 

7/2003

Macintosh OS 10.0 7/2002 1/2002 1/2003     7/2005

Macintosh OS 10.1

7/2002

7/2002

1/2003

 

 

7/2005

Macintosh OS 10.2 1/2003 1/2003 7/2005      
Macintosh OS 10.3 1/2004 1/2004        
Macintosh OS 10.4 5/2005 5/2005        

 

 

 

 

 

 

 

Microsoft Office for Macintosh

 

7/1998

1/2001

7/2002

 

1/2003

Microsoft Office 2001 Macintosh

 

1/2001

1/2002

1/2003

 

7/2003

Microsoft Office v.10 Macintosh

7/2002

7/2002

1/2005

 

 

 

Microsoft Office 2004 Macintosh 1/2005 1/2005        

 

 

 

 

 

 

 

Intel 486 16MB

 

7/1993

7/1996

7/1997

 

 7/1999

Intel Pentium/Pentium Pro 32/64MB RAM

 

7/1995

7/1997

7/1998

 

 7/2000

Intel Pentium II 128MB RAM

 

7/1997

7/2001

1/2003

 

 7/2005

Intel Pentium III 128/256MB RAM

 

7/1999

7/2003

7/2004

 

 7/2006

Intel Pentium 4 512MB RAM

 

7/2001

7/2004

7/2005

 

 

Intel Pentium 4 1-2GB RAM

 7/2004

 7/2004

 

 

 

 

Apple Macintosh Power PC         7/1995 7/2001

Apple Macintosh G3

1/1999

1/1999 

7/2001

1/2003

 

 

Apple Macintosh G4

7/2001

7/2001

7/2006

 

 

 

Apple Macintosh G5 1/2005 1/2005        

 

 

 

 

 

 

 

Internet Explorer 3.x

 

7/1997

 

7/1998

 

1/1999

Internet Explorer 4.x

 

7/1998

 

7/2000

 

1/2001

Internet Explorer 5.x

 

7/2000

 

1/2002

 

7/2002

Internet Explorer 6.x

1/2002

1/2002

 

 

 

 

             
Apple Safari RSS 1/2005 1/2005        

 

 

 

 

 

 

 

Netscape Navigator 4.08

 

 

1/2002

 

 

7/2002

Netscape Navigator 5.x

 

1/2002

7/2002

 

 

1/2003

Netscape Navigator 6.x

 

1/2002

1/2003

7/2003

 

1/2003

Netscape Navigator 7.x

 

 

 

 

 7/2002

1/2002

 

 

 

 

 

 

 

Adobe Acrobat Reader 6.0.2 1/2005 1/2005        

 

 

 

 

 

 

 

Adobe Acrobat Professional 6

1/2004

1/2004

 

 

 

 

Adobe Acrobat Professional 7

1/2005

1/2005

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

WordPerfect 5

 

 

 

 

 

1/1996

WordPerfect 6

 

 

 

 

 

1/1998

WordPerfect 7

 

 

 

 

7/1998

1/1999

WordPerfect 8

 

 

 

 

1/2000

1/2000

WordPerfect Office 2000

1/2000

7/2000

 

 

 

7/2002

 

 

 

 

 

 

 

Symantec Antivirus 7.6 01/2002 01/2002 10/2002 6/2004   4/2005
Symantec Antivirus 8.0 10/2002 10/2002 6/2004 8/2004   7/2005
Symantec Antivirus 9.x 6/2004 6/2004 8/2004 1/2006    
Symantec Antivirus 10.x 9/2005          

 

 

 

 

 

 

 

  Revised Effective 7/1/2005

This page last updated 4/10/2002 – This page is maintained by  ucs@marshall.edu