 |
|
|
|
|
|
|
Computing Services (Remit Collections to ORG 5320
Fund 119005) |
|
Standard Services
and Support |
|
|
|
|
|
|
|
|
|
|
MUNet Account for
Student, Faculty, or Staff |
No Charge |
|
|
|
|
MUNet Virtual Drive (V: Drive) 200MB Server Disk Space
per MUNet Account for Student, Faculty, or Staff |
No Charge |
|
|
|
| |
Additional Network Server Disk
Space (includes network backup and NTFS Security/Permissions)
100MB per year
500MB per year
1GB per year |
$25/year
$75/year
$125/year |
|
|
|
|
SMTP/IMAP/POP Email &
Personal Web Page 200MB per Account |
No Charge |
|
|
|
|
MUINFO
Banner Account for Faculty/Staff |
No Charge |
|
|
|
|
Exchange Account &
400MB of Server Space per Account for Faculty/Staff |
No Charge |
|
|
|
Additional
Exchange Server Disk
Space (includes network backup and NTFS Security/Permissions)
100MB per year
500MB per year
1GB per year |
$25/year
$75/year
$125/year |
|
|
|
|
Initial diagnosis of
a university owned/supported PC/MAC problem i.e., categorization of problem
as network, hardware, or software related |
No Charge |
|
|
|
|
Initial installation
of Supported Desktop System with Supported Operating system image for
Faculty/Staff Desktop
(data backup is customer's responsibility) |
No Charge |
|
|
|
|
Reinstall of Supported Desktop Image on Supported System for
Faculty/Staff Desktop (data backup is customer's responsibility) |
No Charge |
|
|
|
|
Assist with backup of
customer data |
$25/hour |
|
|
|
|
Antivirus software
PC/MAC (for Student, Faculty, or Staff) |
No charge |
|
|
|
|
Assistance with the
installation of antivirus software (for Student, Faculty, or Staff) |
No charge |
|
|
|
|
|
|
|
|
|
|
Nonstandard
Services and Support (Charged on a Cost Recovery Basis) |
|
|
|
|
|
|
|
|
|
|
Assessment Consultation & Installation of Network card,
new Memory SIMM/DIMMs or additional IDE/ATA Device
(Hard Disk, CD-R/RW, ZIP, DVD, etc.) in existing supported computer |
$25/hour |
|
|
|
|
Virus Removal and
Restoration If using non-standard image (one hour minimum) |
$25/hour |
|
|
|
|
Software Installation
and Removal Assistance other than Supported image |
$25/hour |
|
|
|
|
Assistance with Desktop or Notebook
Hardware Exceeding Initial Diagnosis in/out of warranty |
$25/hour |
|
|
|
|
File Backup/Restore due to other than equipment failure
(includes network restore to V: drive, apps etc.) |
$25.00 |
|
|
|
|
Programming/Analysis
basic |
$30/hour |
|
|
|
|
Programming/Analysis
advanced |
$60/hour |
|
|
|
|
Database Programming |
$60/hour |
|
|
|
|
|
|
|
|
|
|
Surplus
Computer Processing and Property Transfer |
|
|
|
|
| |
Surplus computer processing (wipe hard drives
to HIPAA standards and test components for operation). UCS costs are $25 per
hour and recovered via public sales. All departments should contact
Receiving for free pickup of surplus computing equipment. |
No Charge |
|
|
|
|
Departmental
Property Transfer and UCS Installation of Surplus Computer (includes updating Windows
XP, Office 2003, Antivirus, and Adobe Acrobat Professional, configuring
Outlook). This is a one-time fee and departments are still responsible for
annual Client Workstation Software Fee, Internet Service Fee, and Network
Connection Maintenance Fee. Call UCS Help Desk at 696-3200 to initiate a
transfer. |
$100 |
|
|
|
|
|
|
|
|
|
|
Computer Relocation or
Position Turnover |
|
|
|
|
|
Port security
reconfiguration (required when physically moving a computer) |
No Charge |
|
|
|
|
Moving
of computer (departments
are responsible for contacting Physical Plant) |
|
|
|
|
|
Re-Imaging computer,
required when changing user/owner. |
No Charge |
|
|
|
|
|
|
|
|
|
|
Printing or
Duplicating |
|
|
|
|
|
Laser Print 8.5” x 11”
or 11" X 17" black/white |
$0.10/page |
|
|
|
|
Laser Print 8.5” x 11”
or 11" x 17" full color |
$0.25/page |
|
|
|
|
|
|
|
|
|
|
Network
Cards/Cables |
|
|
|
|
|
PCI network card |
$15.00 |
|
|
|
|
PCMCIA network card
for notebook |
$40.00 |
|
|
|
|
PCI network card bundle
(includes PCI network card, 25' station cable, and installation) |
$50.00 |
|
|
|
|
PCMCIA network card bundle for notebook
(includes PCMCIA network card, 25' station cable, and installation) |
$60.00 |
|
|
|
|
USB network card
|
$50.00 |
|
|
|
|
USB network bundle (includes
USB network card, 25' station cable, and installation) |
$60.00 |
|
|
|
|
Network cable
category 6 - 25 ft. |
$10.00 |
|
|
|
|
Network cable
category 6 - 14 ft. |
$8.00 |
|
|
|
|
|
|
|
|
|
|
Consultation |
|
|
|
|
|
Consultation on new
computer purchase |
No Charge |
|
|
|
|
Consultation/Assistance/Management in Private
(College/Department owned) Computer Lab/Classroom or other facility |
$35/hour |
|
|
|
| |
|
|
|
|
|
| |
CD/DVD
duplicating and printing service
*Prices includes plain black disc sleeve with transparent window for
each disc. |
|
|
|
|
| |
Production runs less than 100 discs |
$1.50/CD $2.50/DVD |
|
|
|
| |
production runs
between 100 and 200 discs |
$1.25/CD
$2.25/DVD |
|
|
|
| |
production runs greater than 200 discs |
$1/CD
$2/DVD |
|
|
|
| |
simple label
design/setup |
$10 |
|
|
|
| |
complex design assistance |
$25/hour |
|
|
|
| |
|
|
|
|
|
| |
Miscellaneous
|
|
|
|
|
|
Standard Sheet
Scanner Test
Scoring/Survey Computation |
No Charge |
|
|
|
|
Charge for investigation, testimony, due process discovery and
documentation of verified/convicted violation of policy
or law. |
$45/person/hour |
|
|
|
|
Charge for first offense Copyright infringement reconnection to the network involving less than 1 hour cumulative investigation time. |
$50 |
|
|
|
|
Charge for second offense Copyright infringement reconnection to the network involving less than 1 hour cumulative investigation time. |
$100 |
|
|
|
|
Electronic Voting |
Currently No Charge* |
|
|
|
|
Electronic Surveys |
Currently No Charge* |
|
|
|
|
*remains free until
volume becomes excessive. |
|
|
|
|
|
|
|
|
|
|
|
Data
Management Services |
|
|
|
|
|
ComVault tape
backup services for non-UCS managed servers |
$.001/MB |
|
|
|
|
|
|
|
|
|
|
Machine Room
Floor Space Rental |
|
|
|
|
|
Floor space for
institutional cabinet |
$25/sqft/mo |
|
|
|
|
Floor space for
non-institutional cabinet |
$50/sqft/mo |
|
|
|
|
Rack space
rental |
$5/RU/mo |
|
|
|
|
|
|
|
|
|
|
Database
Management Services for enterprise and departmental
class
Database
is subject to negotiations of a (SLA) generally would
include: |
|
|
|
|
|
•
installation and upgrades to database on approved server platform
• Maintenance
and support coordination with vendor
•
Coordination with group supporting the underlying
operating systems
on
the server
•
Coordination and supervision of
backup services for server
• Systems must be configured by computing services and must be maintained by vendor hardware/software contracts.
|
|
|
|
|
|
Total package exclusive of
hardware, operating /applications/database software with SLA
will be placed in any of the following groups based on: |
|
|
|
|
|
Type of database
Maintenance of software
Support of underlying operating system
Complexity of application needs
Number of users/ importance to institution
Type of storage
Amount of storage
Type of backup
Complexity of backup
Complexity of disaster recovery
Complexity of OS coordination
Security needs
Term of agreement
Coordination with workstation client support
Support Coverage Hours/Days
Authentication Needs |
|
|
|
|
| Class 0 |
$100/month |
|
|
|
| Class 1 |
$300/month |
|
|
|
| Class 2 |
$900/month |
|
|
|
| Class 3 |
$2,000/month |
|
|
|
| Class 4 |
$5,000/month |
|
|
|
| Class 5 |
$10,000/month |
|
|
|
| Server Management Services
for enterprise and departmental class server or SAN is subject to
negotiations of a (SLA) generally would include: |
|
|
|
|
• Location of server in machine room with UPS
• Maintenance coordination with vendor for server(s)
• Operating systems support of server
• Backup services for server
• Systems must be configured by computing services and must be maintained
by vendor hardware/software contracts. |
|
|
|
|
|
|
|
|
|
|
Total package exclusive
of hardware operating system/applications/database software with SLA will be
placed in any of the following groups based on: |
|
|
|
|
Type of equipment
Maintenance of equipment
Room resource, and space needs
Complexity of application needs
Number of users/ importance to institution
Type of storage
Amount of storage
Type of backup
Complexity of backup
Complexity of disaster recovery
Complexity of OS admin
Security needs
Term of agreement
Power/Resource Needs
Support Coverage Hours/Days
Authentication needs |
|
|
|
|
|
Class 0 |
$100/month |
|
|
|
|
Class 1 |
$300/month |
|
|
|
|
Class 2 |
$900/month |
|
|
|
|
Class 3 |
$2,000/month |
|
|
|
|
Class 4 |
$5,000/month |
|
|
|
|
Class 5 |
$10,000/month |
|
|
|
|
|
|
|
|
|
Application Software
Support and Management Services for enterprise and departmental class
application is subject to negotiations of a (SLA) generally would include: |
|
|
|
|
• installation and
upgrades to application on approved server platform
• Maintenance and support coordination with vendor.
• Coordination with group supporting the underlying database and operating
systems on the server
• Coordination and supervision of backup services for server
• Systems must be configured by computing services and must be maintained
by vendor hardware/software contracts. |
|
|
|
|
|
|
|
|
|
|
Total package exclusive of hardware,
operating systems/applications/database software with SLA will be placed in
any of the following groups based on: |
|
|
|
|
Type of
application
Maintenance of software
Support of underlying operating system and database
Complexity of application needs
Number of users/ importance to institution
Type of storage
Amount of storage
Type of backup
Complexity of backup
Complexity of disaster recovery
Complexity of OS/DB coordination
Security needs
Term of agreement
Coordination with workstation client support
Support Coverage Hours/Days
|
|
|
|
|
|
Class 0 |
$100/month |
|
|
|
|
Class 1 |
$300/month |
|
|
|
|
Class 2 |
$900/month |
|
|
|
|
Class 3 |
$2,000/month |
|
|
|
|
Class 4 |
$5,000/month |
|
|
|
|
Class 5 |
$10,000/month |
|
|
|
| |
|
|
|
|
|
Network Management
Services
for enterprise and departmental class network/segment is subject to
negotiations of a (SLA) generally would include: |
|
|
|
|
• Installation of
network subject to standard pricing in MU protected network facilities
• Maintenance coordination with vendor.
• Configuration support of network devices (can include edge device,
firewall, traffic shaping, VPN services, and other security devices/probes.
• Monitoring services
• Systems must be configured by computing services and must be maintained
by vendor hardware/software contracts. |
|
|
|
|
| |
|
|
|
|
|
Total package exclusive
of hardware operating system/applications/database software with SLA will be
placed in any of the following groups based on: |
|
|
|
|
Type of network
Maintenance of hardware/software
Separate edge device
Separate firewall device
Number of users/ importance to institution
Separate packet shaping
Separate VPN
Probes or security devices
Separate domain/dns services
Complexity of disaster recovery
Complexity of client/routing coordination
Security needs
Term of agreement
Coordination with workstation client support
Support Coverage Hours/Days
Authentication needs
|
|
|
|
|
|
Class 0 |
$100/month |
|
|
|
|
Class 1 |
$300/month |
|
|
|
|
Class 2 |
$900/month |
|
|
|
|
Class 3 |
$2,000/month |
|
|
|
|
Class 4 |
$5,000/month |
|
|
|
|
Class 5 |
$10,000/month |
|
|
|
| |
|
|
|
|
|
Facilities/Client Support and Management
Services
for enterprise and departmental class application is subject to negotiations
of a (SLA) generally would include: |
|
|
|
|
• installation and
upgrades of facilities (i.e., labs) or clients on approved hardware
• Maintenance and support coordination with vendor.
• Coordination with group supporting the underlying networks, database and
server systems
• Coordination and supervision of backup services
• Systems must be configured by computing services and must be maintained
by vendor
hardware/software contracts.
|
|
|
|
|
| |
|
|
|
|
|
Total package exclusive
of hardware, operating systems/applications/database software with SLA will
be placed in any of the following groups based on: |
|
|
|
|
Type of equipment /software
Maintenance of hardware/software
wireless
complexity of app
number of users/ importance to institution
image type
re-image frequency
Projection/classroom use
complexity of backup
complexity of disaster recovery
complexity of OS admin
security needs
term of agreement
Printing
Support Coverage Hours/Days
Authentication needs
Availability needs
lab monitors/consultants
|
|
|
|
|
|
Class 0 |
$100/month |
|
|
|
|
Class 1 |
$300/month |
|
|
|
|
Class 2 |
$900/month |
|
|
|
|
Class 3 |
$2,000/month |
|
|
|
|
Class 4 |
$5,000/month |
|
|
|
|
Class 5 |
$10,000/month |
|
|
|
| |
|
|
|
|
Dedicated Help Desk Services
Coverage for a given
8hr shift 5 days a week with vacation/holiday coverage to match current
published help desk hours. |
|
$3,500/month/shift |
|
|
| Client Workstation
Software Fee (Remit Collections to ORG 5321 Fund
119005) |
|
Client Workstation
Software Fee |
|
|
|
|
|
This
University fee (not a Computing Services fee) funds the University
site-licensed software such as Microsoft Windows, Office, Antivirus, and
others. |
|
|
|
|
|
Client
Workstation Software Fee (per computer, laptop, etc.) |
$63/year |
|
|
|
|
Microsoft
Work-At-Home Media
(available for Marshall employees only, and needed only for use on
personally-owned computers) |
|
|
|
|
|
MS Office Pro 2003 |
$10.00 |
|
|
|
|
Office MAC 10.0 |
$10.00 |
|
|
|
| Office MAC Pro 2004 |
$10.00 |
|
|
|
|
Windows XP Pro |
$5.00 |
|
|
|
|
FrontPage 2003 |
$5.00 |
|
|
|
|
Visio
Pro 2003 |
$5.00 |
|
|
|
|
Project Pro 2003 |
$5.00 |
|
|
|
|
MS Office Pro 2007 |
TBD |
|
|
|
|
Office MAC xx |
TBD |
|
|
|
|
Office MAC Pro xx |
TBD |
|
|
|
|
Windows VISTA |
TBD |
|
|
|
|
SharePoint Designer 2007 |
TBD |
|
|
|
|
Visio Pro 2007 |
TBD |
|
|
|
|
Project Pro 2007 |
TBD |
|
|
|
|
InfoPath 2007 |
TBD |
|
|
|
|
Groove 2007 |
TBD |
|
|
|
|
OneNote 2007 |
TBD |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| Networking
and Telecommunications
(Remit Collections to ORG 5311 Fund 119005) |
|
Networking |
|
|
|
|
|
New MUNet Connection
where Voice/Data Jack Exists |
$500.00 |
|
|
|
|
New MUNet Voice/Data
Jack Installation |
$350.00 |
|
|
|
|
New MUNet Wireless
802.11 a/b/g Access Point (Includes access point, wiring power, and
installation) |
$1,500.00 |
|
|
|
|
Wireless Extended
Antenna |
$180.00 |
|
|
|
|
Network Connection upgrade to QOS
guarantees on MUNet, e.g., video service |
$500.00 |
|
|
|
|
2-12 station Lab/Classroom Switched 10/100 Installation
(Gigabit Uplink) not including electrical or conduit |
$3,500.00 |
|
|
|
|
13-24 Station Lab/Classroom Switched 10/100 Installation
(Gigabit Uplink) not including electrical or conduit |
$6,000.00 |
|
|
|
|
25-48 Station Lab/Classroom Switched 10/100 Installation
(Gigabit Uplink) not including electrical or conduit |
$11,000.00 |
|
|
|
|
Office 4 Port Switch for Notebook, Printer, etc.
Connection Sharing in same room |
$40.00 |
|
|
|
|
Office 8 Port Switch for Notebook, Printer, etc.
Connection Sharing in same room |
$60.00 |
|
|
|
|
Network Connection Annual Maintenance Fee for Each Active MUNet
Jack |
$60.00 |
|
|
|
|
Network Connection
Annual Maintenance Fee for Each Wireless Access Point |
$180.00 |
|
|
|
|
Network Connection Annual Surcharge for QOS
guarantees on MUNet, e.g., video service |
$900.00 |
|
|
|
|
Internet Access Fee (Individual user) |
$36.00/compt/yr |
|
|
|
|
•
Bulk Internet Access
Unmanaged per MB/sec |
$350/month |
|
|
|
| |
•
Bulk Internet Access
Managed per MB/sec |
$450/month |
|
|
|
|
Surcharge for inbound dedicated
WAN traffic |
$10/mb/month |
|
|
|
|
|
|
|
|
|
|
Telecommunications
|
|
|
|
|
|
Analog basic service |
$27.00/month |
|
|
|
|
Standard single line 2500/IP4606/IP4602 |
$30.75/month |
|
|
|
|
Multi-line display, multiple call buttons, speakerphone 7406/8410/IP4612/IP4610 |
$44.50/month |
|
|
|
|
IP set Multi-line display, multiple call buttons, speakerphone 8434/IP4624/IP4620 |
$48.00/month |
|
|
|
|
Install new phone outlet |
$350.00 |
|
|
|
|
|
|
|
|
|
|
|
|
|