Administer Call Types

AUDIX gives users the option to distinguish between different call types. If enabled, University employees can customize the greeting that callers will hear depending on the type of call received.

1. Log in.
2. Press 3 4 to administer call types.
   • Press 1 to distinguish betweem internal calls (from on campus) and external calls (from off campus).
   • Press 2 to distinguish between busy calls (you're on the phone) and no answer calls (you're out).
   • Press 3 to distinguish between prime-time calls and out-of-hours calls.
   • Press 4 to make no distinction between prime-time and out-of-hours calls. Prime-time is 8:00 AM to 4:30 PM.
3. Press *# to return to the Activity Menu.

Recording Greetings

Each user has the ability to record up to nine different greetings and can activate up to 3 greetings at a given time. To have more than one greeting active, users must first administer call types and then identify which call type is associated with the greeting when activating it.

1. Log in.
2. Press 3.
3. Press 0 to listen to the greeting in use.
4. Press 1 to record a new greeting.
5. Indicate the greeting number, 1-9. (System greeting is 0.)
6. Speak the greeting at the tone.
7. Edit the greeting:
   • Press 1 to stop/pause.
   • Press 1 to continue.
   • Press 2 3 to play back.
   • Press *D to delete and re-record. (Go to step 7).
8. When finished, press *# to approve.
9. Activate the new greeting.
   • Press 1 for all calls.
   • For different call types, listen to AUDIX prompts and select call types for that greeting. (Prompts will vary depending on the call types you have administered.)
10. Press *# to approve when finished.

Record/Send Messages

1. Log in.
2. Press 1.
3. Speak message.
4. Edit the greeting.
   • Press 1 to stop/pause.
   • Press 1 to continue.
   • Press 2 3 to play back.
   • Press *D to delete and re-record.
   • When finished, press *# to approve.
   • Enter recipient's address and press #.
     Listen to address and repeat for more individuals.

   For lists of people:

   • Press *L
   • Press # if you are the list owner, or enter list owner's address and press #.
   • Enter list ID (name) and press #.
   • Repeat for more individuals or lists.
5. Press **# to send now (without copy) or press *# to send with options.
   Schedule delivery
   • Enter delivery time (enter 405 for 4:05).
   • Enter A (AM) or P (PM) and press #.
   • Listen to schedule. (If not correct, press *D to delete and repeat dilivery steps above.)

   File Options:

   • Press *M to access Options Menu.
   • Press 1 to make message private (prevents recipients from forwarding a message).
   • Press 2 to make message priority.
   • Press *# to exit Options Menu.

Get Messages

1. Log in.
2. Press 2.
3. Listen to message header.
4. Press 0 and listen to message.
   Options
   • Respond.
   • Press 2 3 to play back summary.
   • Press *D to delete and skip to next summary.
     If immediately after deleting a message, you need to restore it, press **U to undelete it.
   • Press 2 to return to previous summary.
   • Press # to save and skip to the next summary or press *# to skip to the next category.
   • Press **H to hold message in current category and skip to next header.

Respond to a Message

1. Press 1 0 to call sender directly.
2. To reply to sender via voice mail, press 1 7 and speak message, or
   Press 1 1 9 and speak message (to attach original).
3. Press *# to approve and send with options.
4. Press 1 2 to forward with comments, or
   Press 1 4 to record a new message.
5. Speak message.
6. Press 1 to stop/pause.
7. Press *# to approve.
8. Enter recipient's address and press #. (Repeat for more addresses).
9. Press **# to send now (with copy) or
   Press *# to approve with options.