Q. How do I Access my voicemail box?

A. From the Huntington campus, Joan C Edwards School of Medicine at Cabell Huntington Hospital, Medical Education Building (Spring Valley), and the Robert C Byrd Institute (1050 4th Ave), dial 66245. From the Marshall University Graduate College in South Charleston, dial 62099.


Q. How do I change the name recorded in my mailbox?

A. Dial into AUDIX 66245 and from the activity menu, select 5. (5 will not be mentioned as an option). From the next set of options, select 5 again to record your name.


Q. Can I get my messages from any location or do I need to be at my extension on campus?

A. You can get messages from any touch-tone phone. Dial into the AUDIX system, 696-6245 when you are off-campus and follow the prompts.  For the MUGC AUDIX system, dial 746-2099.


Q. What does “Contact your system administrator” mean”?

A.  This means your voice mailbox has been locked and you need to call the University Computing Services Help Desk at 63200, and put in a request to have your voice mailbox reset.  A voice mailbox is locked when someone tries to access the system more than 3 times with the wrong password.

Q. What does option #1 “To Record Messages” really do”?

A. This option is often mistaken as the one to use to record a greeting. What it really does is “Send” a message through the voicemail system to one or more people without actually ringing their phone. You can also send a message to yourself as a reminder of an appointment.


Q. Can I retrieve a voicemail message I deleted?

A. If you have listened to a message and accidentally pressed *D (or *3) to delete it, you can undelete it only if your press **U (or **8) immediately after the *D command. Otherwise it cannot be retrieved.


Q. What if I forget my password?

A. If you forget your password or experience problems with your voicemail, call ext 63200.