Below is a comprehensive listing of the services available from Telecommunications. The Adobe Acrobat Reader is required to view documents indicated as PDF. The Acrobat Reader is available for download from the Adobe web site.

Office Telephone Services
The Marshall University PBX is one of the most flexible systems on the market today. It has the capacity to serve the entire university system and the ability to customize each telephone set to best meet departmental needs. The phone system allows five-digit dialing between the Huntington Campus, the Joan C Edwards School of Medicine at Cabell Huntington Hospital, the Medical Education Building (Spring Valley), the Robert C Byrd Institute (1050 4^th Ave) and the Graduate College in South Charleston. Marshall University offices are equipped with state-of-the-art telephones. Callers are able to dial directly to any user, bypassing an operator and saving time for both the caller and the called party. Telephone installation and move requests are to be directed to the University Information Technology Service Desk at (304) 696-3200.

Telephone Installation and Move Request Form
Single Line Telephone Instructions (2500 model)
Multi Line Digital Telephone Instructions (7406 / 8410 / 8434 models)

Voice Mail Services
Intuity Audix(AUDIX) is a complete call answering and voice mail system. AUDIX answers your calls when you are unavailable or too busy to answer your phone. If you do not answer your phone, the call is forwarded to AUDIX, where a personal greeting is played giving the caller the opportunity to leave a message. Each user has a private "voice mailbox" on the system that matches their extension number. The box is set up with a password and a greeting which may be personalized and may tell the calling party their schedule. Callers can then leave messages in your voice "mailbox." Later, at a time convenient to you, you can access your mailbox to get those messages.

AUDIX also lets you leave messages in the voice mailboxes of other AUDIX users when they don't answer their phones. AUDIX also lets you record messages in advance and send them directly to the voice mailboxes of other AUDIX users-without actually calling their phones. Conversely, other users can record and send voice mail messages directly to your mailbox. Should you have problems with AUDIX, please call the University Information Technology Service Desk at (304) 696-3200.

Voice Messaging (Audix) Quick Reference (PDF)
Audix User's Guide
Telephone Tips
Personal Greeting Examples

Long Distance
Telecommunications is also responsible for providing long distance telephone service to staff and faculty. Marshall University has contracted through the state of WV with Sprint to provide the most cost effective long distance service possible.

Faculty and staff, with the approval of their department head can apply for an authorization code to conduct university business. Charges are billed directly to the department's organization number and fund area. It is recommended that each individual employee have their own authorization code to properly account for their long distance business calls.   Please call the Information Technology Service Desk at (304) 696-3200.

 Long Distance Service Request  (PDF)

University Telephone Credit Cards
Telephone calling cards are available to employees who need them for University related business away from campus. These calling cards are provided through the State of WV contract with Sprint for long distance service.

Calling Card Service Request (PDF)

Cellular Service
Cellular service is available to employees with the approval of their department head. Employees now have the option to acquire university owned cellular service or participate in the stipend plan.  T&NS negotiates with outside vendors to provide the most cost effective cellular service possible. Charges are billed directly to the department's designated organization number and fund area.  Cellular service requests should be directed to the University Information Technology Service Desk at (304) 696-320.

Cellular Service Request Form (PDF)
Cellular Telephone Service Policy (PDF)
Cellular Telephone Stipend Plan Instructions
 

Phonetic Operator

Phonetic Operator utilizes speech recognition to provide Marshall University directory services.  All full time MU faculty and staff members’ names and numbers should be available.   Departmental listings are also available.  You can access Phonetic Operator by dialing 0 from the Huntington campus and the Joan C Edwards School of Medicine at Cabell Huntington Hospital.  Dial 62202 from the Medical Education Building (Spring Valley), Robert C Byrd Institute, and the Marshall University Graduate College in South Charleston and from off campus you can dial 696 2202.  Phonetic Operator is available 7 days a week 24 hours a day.

Repair Services
Should you have a problem with your telephone, you can call the University Information Technology Service Desk at (304) 696-3200.