 |
 |
UCSNews
UCS Home
Help For:
Students
Faculty/Staff
Visitors
UCS Units:
Enter your e-mail address to subscribe to
UCS News
Click here for more information and to see the latest issue.
Your e-mail address will be used ONLY for
alerting you to new postings at UCS News.
|
|
 |
 |

ANSWERING CALLS
- Answer promptly.
- Identify yourself.
- When you answer for others, be discreet.
- Have supplies on hand.
- Be courteous, express a willingness to
be of service.
- Use the caller's name.
- Don't interrupt.
- If you have to put someone on hold, give
him or her periodic progress reports.
- Avoid slang and technical jargon.
- Take complete and legible messages.
- Transfer only when necessary.
- End the call in a friendly, unhurried
manner.
PLACING CALLS
- Plan your calls, be prepared.
- Place your own calls.
- Check the number first and dial correctly.
- Give the called number time to answer.
- Identify yourself and your organization.
|