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Frequently Asked Questions:1) What exactly is MU LiveMail?
2) I just got my new MU LiveMail account. How do I get to it? How do I set it up for the first time?
3) Can I use my own email client/program on my computer to retrieve my mail?
4) I have Outlook. Does Outlook (on my computer) sync with MU LiveMail?
5) I have a phone with Windows Mobile or I have an Apple iPhone. Can I get my Marshall MU LiveMail email on my phone?
6) Why is the University making this change?
7) Who's Affected?
8) Have any other universities done this?
9) When will the transition happen?
10) How will it work?
11) Will my email address change?
12) Will I lose my alias/vanity e-mail address?
13) How many aliases can I have?
14) Will my stored messages and folders migrate automatically to the new service?
15) Can I have an account with both MUmail Classic and MU LiveMail?
16) What will change when I graduate or leave the University?
17) Will MU faculty and staff be allowed email accounts on the MU LiveMail service?
18) Will current alumni, who use the forwarding-only service, have access to the new email services?
19) I already have a WindowsLiveID, can I combine my personal and University identities?
20) Where do I go to access my new email account?
21) How do I choose which service is right for me?
22) Once I've moved to one service, can I switch to the other?
23) Can I delete my account?
Q. What exactly is MU LiveMail?
A. Microsoft LiveMail service provides Marshall University students, alumni, retirees and guests with access to a full-featured web mail environment complete with email with 10GB of storage, task list, calendar, and contact list features. LiveMail web access is best suited for remotely accessing Microsoft Exchange resources - whether you are across campus, at home, or traveling.
Q. I just got my new MU LiveMail account. How do I get to it? How do I set it up for the first time?
A. More information/instructions on how to get started using your new MU LiveMail account can be found at the Getting Started with Outlook Live page.
Q. Can I use my own email client to retrieve my mail?
A. Yes. Many email clients that use POP or IMAP are able to retrieve mail from MU LiveMail. Further instructions for popular email clients can be found here:
For Windows Users:
Q. I have Outlook. Does Outlook (on my computer) sync with MU LiveMail?
A. Yes. Outlook 2007 and newer will be able to sync with MU LiveMail so that all of your calendar appointments, tasks, emails, and contacts can be stored in Outlook 2007 on your computer. This does not remove them from Outlook Live. It merely synchronizes with Outlook Live so that any actions performed on one will reflect on the other. (If you send an email from Outlook 2007 it will show in your sent items folder on Outlook Live, and vice versa, etc.) For more instructions on how to setup Outlook 2007 please click Here.
Q. I have a phone with Windows Mobile or I have an Apple iPhone. Can I get my MU LiveMail email on my phone?
A. Yes. All Windows Mobile phones and Apple iPhones (should) have the ability to utilize the full features of Microsoft Exchange enabling them to connect to MU LiveMail through Active Sync. Please check your device's documentation to see if your phone supports Microsoft Exchange services through Active Sync. More instructions on how to use this feature can be found here:
Q. Why is the University making this change?
A. The migration of our standard email service to a hosted solution is a big win for students, alumni and retirees. It enables these members of the Marshall community to utilize one of the most widely used communication tools of today. The hosted solution will also offer a suite of tools and functionality that integrate with email that will enhance the email experience.
Moreover, because email is a core business for these hosting services, and because they serve vast numbers of users, they are able to respond to increased demands for storage, cutting edge services, and high availability levels. That translates to a more reliable, robust email for members of the Marshall e-mail community.
Q. Have any other universities done this?
A. Yes. MU joins a growing list of institutions that are using email hosting services including Indiana University, Ohio State University, the University of Pennsylvania, Northwestern, and Arizona State. These are just a few of the many institutions who have offered either Microsoft Live@edu, Gmail with GoogleApps, or both to their campus communities.
Q. When will the transition happen?
A. Students, Faculty, Staff, Retirees and Alumni are already able to sign up for one of the new MU LiveMail accounts if they wish to. Currently, any person with a traditional Marshall email account (MUmail Classic) accessed through MyMU will continue to keep that email in addition to having a MU LiveMail account if they sign up now. A complete transition of all Marshall student, alumni and retiree email accounts to the new MU LiveMail service is expected to occur in the spring semester of 2010, and the old system (MUmail Classic) will be discontinued during the summer semester 2010.
Q. How will it work?
A. The transition to MU LiveMail from Marshall's old email service (MUmail Classic) will happen automatically in the spring semester of 2010. UCS staff expect to be able to automatically transfer student email to their new MU LiveMail account after completion of the spring semester 2010. More information on how to configure MU LiveMail to retrieve email from another account can be found on the following page: MU LiveMail: Other Accounts. Instructions on how to log into your MU LiveMail account after your new MU LiveMail account has been created can be found on the Getting Started with MU LiveMail page.
Q. Will my email address change?
A. Yes, and No. Currently, users with a MU LiveMail account and a MUmail Classic email account actually have two email addresses. MU LiveMail users have the email address of user@LIVE.marshall.edu which results in mail sent to the MU LiveMail interface, as well as having firstname.lastname@example.org accessible from the MyMU email interface (MUmail Classic).
After the complete transition to the new MU LiveMail system, you will be able to receive email from both your your Marshall email address (email@example.com) and your new MU LiveMail email address (user@LIVE.marshall.edu), for all incoming email into the MU LiveMail interface (see Note below). When sending mail from the MU LiveMail interface, your outgoing email address will be user@LIVE.marshall.edu only. (If someone replies to an email that you have sent them from your MU LiveMail interface, they will be replying to user@LIVE.marshall.edu.) It is advised that when joining email lists that you join using user@LIVE.marshall.edu so that if you send email to the list, it will recognize the email address you will be sending from.
Q. Will I lose my alias/vanity e-mail address?
A. No. If a MUmail Classic mailbox user has an alias/vanity email address, they will not lose it. Existing vanity email addresses that end in @marshall.edu will forward your email to your MUmail Classic mailbox until the campus wide transition to MU LiveMail in the Spring of 2010, at which point the vanity email will automatically forward emails to your new @LIVE.marshall.edu account. Vanity addresses are also supported in the MU LiveMail environment.
Q. How many aliases can I have?
A. Students, Faculty, Staff and Alumni are only able to have one alias/vanity email. More information in Marshall's Vanity email service can be found here.
Q. Will my stored messages and folders migrate automatically to the new service?
A. Yes. UCS staff expect to be able to migrate students email messages and folders in MUmail Classic and have these transferred automatically to their new MU LiveMail account. Once emails are transferred to the new MU LiveMail account, there is a "search mail" feature that can be used to find specific emails in order to re-sort them into newly created folders from within the MU LiveMail interface. Emails can also be sorted by sender, subject and date to help users to find specific emails.
More information on how to configure MU LiveMail to retrieve email from another account can be found on the following page: MU LiveMail: Other Accounts.
Q. Can I have an account with both MUmail Classic and MU LiveMail?
A. Currently, anyone who signs up to participate in the MU LiveMail program BEFORE the transition in Spring sememster 2010 will have two Marshall email accounts: one through MU LiveMail and one through MUmail Classic. However, incoming freshman starting in the summer of 2009 will only have an MU LiveMail account and will NOT be assigned an email box in MUmail Classic. Once the transition to MU LiveMail happens later in the spring semester, ALL MUmail Classic accounts will be transfered to MU LiveMail. This will also cause the current MUmail Classic email system to become inactive for ALL USERS. FEAR NOT! UCS staff expect to have all e-mail accounts created and all e-mail messages migrated to the new MU LiveMail before the planned retirement date of the MUmail Classic servers. After June 30, 2010, access to the MUmail Classic system will be disabled. After that date, you will only be able to access e-mail through the MU LiveMail system.
Q. Who's Affected?
A. All student, alumni and retiree e-mail accounts will be affected and will be expected to make the transition to MU LiveMail service beginning in the Spring of 2010.
Q. Does the change affect all students at MU?
Q. What will change when I graduate or leave the University?
A. Currently, MU LiveMail acounts are expected to remain available to Marshall University students, graduates, alumni and retirees for an indefinite period AS LONG AS you continue to access and use the account. If the account is not used for an extended period of time (greater than 1 year) then it is subject to the account abandonment and maintenance processes and may become disabled or even deleted.
Q. Will MU faculty and staff be allowed email accounts on the MU LiveMail service?
A. Yes. MU Faculty and staff are expected to use their Marshall University Exchange Service for all OFFICIAL UNIVERSITY business. However the MU LiveMail account can be used for those purposes allowed in the University Acceptable Use Policy.
Q. Will current alumni, who use the forwarding-only service, have access to the new email services?
A. Yes. All current alumni will be granted a MU LiveMail account upon request.
Q. I already have a WindowsLiveID, can I combine my personal and University identities?
A. Microsoft does provide services for combining WindowsLiveIDs, but at this time, this is not a topic supported by Marshall University. Further information on this subject can be found on Microsoft's Live Help website.
Q. Where do I go to access my new email account?
A. Students may access MU LiveMail by going to either http://mymu.marshall.edu and logging in with your 901 number and password or by going to http://Outlook.com and logging in with your (username)@live.marshall.edu email address and password.
Q. How do I choose which service is right for me?
A. This will be a campus-wide transition to a new email service. The old email service will be discontinued. There will be a brief period where both services will be active, but this is only to facilitate the transition to the new service. Once the transition is complete, the old email system will no longer be able to receive/send emails. Your old emails will remain accessible for a limited time only during the summer of 2010, and so all of your previous emails will need to be migrated to the new MU LiveMail system. If you prefer another e-mail option, you may be interested to know that UCS expects to be able to also offer e-mail services in the near future through the Google Apps for Education service. Please visit the Marshall University gApps website for more information.
Q. Where can I go for help with the service I select?
A. Please see the question directly above. For help with the new MU LiveMail Service, users should go to http://help.outlook.com. For help with the existing mail service, MUmail Classic, a collection of FAQs and answered questions can be found at http://www.marshall.edu/ucs/systems/email.asp.
Q. Once I've moved to one service, can I switch to the other?
A. The new MU LiveMail service is in transition to becoming the replacement for the existing e-mail service, MUmail Classic. In the Spring of 2010, all students will be transitioned over to the new MU LiveMail service. Since the MUmail Classic servers will be retired during the summer of 2010, there are currently no plans to provide an option to switch back. However you may be interested in a option to use the Google Apps for Education service when it becomes available. Please visit the Marshall University gApps website for more information.
Q. Can I delete my account?
A. UCS does not provide a self-service account deletion function; however you may submit a request to the IT Service Desk to have your campus e-mail service disabled.