Michelle Alford receives John Marshall Service Award


Michelle Alford, Library Information Systems Technician in the Drinko Library, is the most recent recipient of the John Marshall Service Award. The award was presented by President Gilbert at the monthly open house Dec. 6.

Alford was nominated by Amber Bentley, academic counselor in University College.

“In Fall 2014, with funding from Academic Affairs, staff from University College implemented the Textbook Loan Program,” Bentley said in her nomination. “This program was designed to assist undergraduate Marshall students who are not able to purchase general education and gateway course textbooks as a result of a late financial aid disbursement or simply a lack of funds. The smooth execution and implementation of this program in Drinko library was possible, thanks to Michelle Alford’s assistance.

“Michelle has gone the extra mile to not only help in the implementation of the program at Drinko’s Circulation Desk, but she regularly provides statistical updates as well as ideas and suggestions to improve the program…She monitors the individual textbook usage on a regular basis, and advises me when additional copies are needed to avoid inconveniencing students with long waits for textbooks.

“Michelle is always easy to work with even when last-minute changes are need, she replies to my e-mails outside of her work schedule, and is continually looking for ways to save money on textbook costs…It is a great tool for students who might otherwise fall behind due to the lack of funds available to purchase the needed textbook(s).”

According to Drs. Kelli Johnson and Monica Brooks of the library, Alford has continued to collaborate with University College to provide statistics and user information to hlep make improvements to the program each year.

“She has devoted time and energy to this project with student needs at the forefront of her concern,” Johnson and Brooks said in a written statement. “In all of her library endeavors, she demonstrates the utmost professionalism and an approachable customer service demeanor that helps make students feel comfortable using the library and borrowing textbooks. Her commitment to this project especially shows that she is fully committed to students and is most deserving of this recognition.”

Alford received a $100 check, a $20 gift certificate from Sodexo and a 20%-off certificate from the MU Bookstore.

The John Marshall Service Award is the successor to the Employee of the Month award. The award was reconfigured in order to expand the number of employees who would be eligible and to allow the honoree to receive the award at a public gathering.

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Photo: Michelle Alford (left), who works in circulation in the Drinko Library, received the John Marshall Service Award from President Gilbert Dec. 6. She is shown with Amber Bentley from University College, who nominated her.