Ask A Librarian
Helpful and knowledgeable reference librarians are ready to help you with your research. On this page find an instant messenger to speak directly to a librarian, contact information, phone numbers, and a list of services.
Be Herd Customer Service
Information Technology promptly responds to all responses. Share your compliments, concerns, questions, suggestions, or simply ask a question. Help us, help you!
Copyright and Fair Use
Given the many lawsuits that have crept up over the years regarding the use of media and other materials in both face-to-face and online courses, some professors may opt out of using such materials in class. Don’t fret! There are still options for your course. Click on the link to see Best Practice Guides for an array of media sources, provided by the Center for Social Media at American University.
Developing an E-course
From here you will find a list of all your “need to knows” to develop an e-course: proposing and developing a new course, compensation, guidelines, etc.
Information Technology Service Desk
The Service Desk seeks to provide as much of a one-stop shop for customer service in IT at Marshall University as possible. If you are having computer issues, need a pin reset, antivirus software help, help with MyMU or MUOnLine, wireless internet certificates, etc., please stop by the Service Desk, call, or email. You will get a prompt response from our staff.
Service Desk walkup hours: 24/7
Phone: (304) 696 – 3200
E-mail: servicedesk@marshall.edu
iTunes U at Marshall
iTunes U is a distribution system for education content–from lectures, language lessons, films, labs, audiobooks, and tours. At Marshall University, we have our own iTunes U channel. Listen to WMUL podcasts or take a look at some course materials.
Overview of iTunes U
Access Marshall Channel
If you are interested in creating your own channel on iTunes U, please email.
Knowledge Base
This site houses an array of “known issues” and provides ways to fix, combat, or work around those issues. See a variety of topics such as: E-mail, General Information, MUOnLine, Screencasts, Servers & Resources, Sharepoint, and Tutorials.
Library Frequently Asked Questions
If you have a question about any of our libraries or services, chances are, someone else has had the same question, too! Check out our library FAQs.
Library Instructional Modules
These instructional modules cover library resources through dynamic screen captures and short videos.
Lynda.com Online Training
Simply login with your MUNET credentials and have access to 1,000+ courses that can help you be more successful in your career! Topics include: Digital Photography, Microsoft Office Essentials, Windows 7 Essentials, Photoshop, Facebook, Google, video editing, and more.
Marshall Videos
This website houses all of the approved university information videos. Did you know that we have several YouTube channels? Find those channels here, popular videos, as well as information for submitting your own video from YouTube, Vimeo, or blip.tv via weblinks or video files.
HerdVideo (University Communications)
From Wimba Live Classroom to Blackboard Collaborate
Since 2009, Live Classroom has been a feature in MUOnLine. In July 2010, Blackboard purchased Wimba and Elluminate, another competing web conferencing platform. Because of this merger, Blackboard has created a new set of tools called Collaborate. Blackboard Collaborate™ gives you the functionality you need in a 21st century teaching and learning environment, such as two-way audio, multi-point video, interactive whiteboard, application and desktop sharing, rich media, breakout rooms, and session recording. Educators and students can engage as if they were in a traditional classroom, with as good as, or even better, outcomes. To view demos of Collaborate, user guides, and best practices, please view our migration website.