Knowledge Base Categories

Frequently Asked Questions

Computers & Software

• Do I need to know a lot about computers?
• What computer equipment do I need to take a Marshall University Online course?

Courses

• Can I audit the class instead of receiving a grade for the class?
• Can I earn a degree entirely online?
• Do Marshall University Online courses follow a particular format?
• Do MUOnLine courses carry the same number of credit hours as the same courses offered on campus?
• For some reason the system won’t let me register?
• How can I withdraw from an MUOnLine course if I need to?
• How do I get my textbooks?
• How do I log in to my online course?
• How long do I have to take a MUOnLine course?
• How much time will I spend on my course?
• How will I communicate with my instructor?
• I am having a problem with my online class that my instructor and I have not resolved. What should I do?
• If I drop an online course, what kind of grade can I expect to receive?
• Is a Marshall University Online course easier to take than a face-to-face course?
• Is academic advising available to me?
• Is there anywhere else I can earn credit and transfer back towards my degree?
• Leadership Specialist area in the Master of Arts in Leadership Studies
• Middle Childhood Education Internet-Based Graduate Program
• What do I need to know about prerequisites for classes?
• What times do MUOnLine classes meet?
• When can I register for MUOnLine courses?
• Where can I get a copy of my course schedule?
• Will I have to take tests?

E-mail

• How do I get a Marshall University computer/email account?
• How is the E-Mail Tool different from other email?
• What email address will my instructor use to contact me?
• What is my instructor’s email address?

Finances

• Am I eligible to receive Financial Aid?
• When do I pay for a Marshall University Online course?

Library Services

• Is there any way to get books and articles from the library without coming to campus?

Troubleshooting

Computer & Browser Problems

• After you log in to MUOnLine, you get bumped back to the Login page.
• MUOnLine works on one computer but not another.
• When you click on a course title in My MUOnLine, your browser shuts down.
• You can’t log in to MUOnLine from work.
• You get sent to some other web site when you log in to MUOnLine.
• Your browser closes unexpectedly.

Course or Tool Problems

• Links don’t work or course pages don’t load.
• Privacy Issues
• Session timed out
• You can’t attach a file to your assignment.
• You can’t open a Chat session.
• You can’t see My Grades.
• You can’t start your quiz.
• You have a problem with access codes
• Your course isn’t listed on your My MUOnLine page.
• Your dropped courses are still listed on your My MUOnLine page.

Error Messages

• Incorrect username or password
• MUOnLine session already running
• Session timed out
• There was an error opening this document (PDF document)
• Unexpected system exception error
• You are not authorized to view this page

Username & Password Problems

• How do I change my PIN (password)?
• Problems with MU ID and/or PIN
• What is my MU ID?
• What is my PIN (password)?