You can test below if these commonly used plugins are installed on your computer, and if not, install them now for free.
Many individuals and companies use firewalls to help protect the security of their computer systems. These firewalls can restrict your ability to access your online course. If you are not able to access your online course, you may have a firewall restriction issue. Personal firewalls, such as Zone Alarm, Norton Internet Security, and McAfee Personal Firewall can be configured by the user to allow access to specified sites. Check your software instructions for details on how to configure your personal firewall to grant access to the MUOnLine server (domain = muonline.marshall.edu).
Companies using firewalls may have policies that prohibit personal use of computers and/or making changes to the firewall configuration. Contact your company’s network support technician to determine what firewall restrictions are set and if they can be modified to enable access to MUOnLine.
Please call our Information Technology Service Desk at (304) 696 – 3200 for assistance in determining if you are being blocked by a firewall.
Spyware and Adware refers to programs that surreptitiously monitor your computer activity. These programs can record your keystrokes, prevent you from accessing websites, from downloading and installing programs, and generally can intrude on your online course experience. Screening programs can help protect your computer from these intrusions.
If you cannot get to the MUOnLine log on screen, if you experience lots of popup windows or any other odd browser behavior then you probably have spyware on your computer. We recommend running antispyware software regularly to protect your computer.
Anti-spyware programs available free include Ad-Aware , Spybot, and Microsoft AntiSpyware. Here are instructions for downloading and running Ad-Aware (http://www.lavasoftusa.com/), but any of the recommended antispyware programs should help.
- Save it to a drive on your computer (remember where it is being saved on your computer).
- Close all programs, go to the directory where it was saved and double click on the downloaded file. This will install the program.
- Go to Start >> Programs >> AdAware 6 and start the program
Before you scan your computer:
- Click on Check For Updates Now.
- Under Select Scan Mode, choose Use custom scanning options.
- Click Customize.
- Insure that all available items are checked.
- Click on the folder to Click here to select drives and folders.
- Choose your hard drive letter.
- Click Proceed.
- Click Next. It will start scanning.
Once it has finished scanning Click Next, right-click on the list and choose Select All >> Next to remove ALL spyware.
Reboot your computer and try accessing MUOnLine again.
Note: You have to run this program manually (usually weekly) to keep your system clean. It will not detect spyware automatically like an anti- virus protector.
Computer viruses can damage your computer and ruin your files. We strongly recommend that you install and run an antivirus program on your computer. New viruses emerge often so please keep your virus protection software current by installing upgrades as they become available.
Symantec Antivirus software is available at no cost to Marshall University students for installation on their personal computers. An MUNet account username and password is required. To access and download the software, please click here: Marshall University Antivirus Site.
We recommend computer access from home because it is the most convenient for online courses. On your home computer, you have the most control over your computer settings and the required hardware and software. However, other options for computer use include:
- the computer labs on the Marshall University campuses, (which are configured to work properly with our online courses),
- computers in public libraries, the workplace, etc., so long as they meet the requirements below..
*If you have any technical questions at all please do not hesitate to call on our staff at theInformation Technology (IT) Service Desk at (304) 696 – 3200.
*Visit the Computing Services Computing Recommendations if you are planning on purchasing a new computer.
To ensure a trouble-free start, before you begin your MUOnLine course please take the time to check a few things on each computer you may be using to access your course.
AOL Users please click here first.
|Required Minimum Hardware
|Operating System, Processor, Memory, Storage
- Windows XP SP3 or higher (Win 7 or higher preferred), Intel Core 2 Duo or above processor, 2GB RAM minimum (4 GB or more for Win 7), 10GB available disk space
- MAC OS X10.5 Leopard, or higher (Mac 10.6 Leopard preferred), Intel based Mac, 2GB RAM min (4GB preferred), 10GB available space
- Broadband DSL, Cable Modem, or Satellite Internet Service Preferred (Satellite service may limit real-time interaction with audio and video). Recommended speed of 1.5Mb download, .5Mb upload preferred minimum and less than 200ms Ping time (latency)
- Check speed at http://www.speedtest.net
- Printer is recommended
- CD-ROM, DVD-ROM, Sound Card/Microphone and Webcam are required for some courses
- Screen Resolution: 1024×768 (XGA)
|Software (plug-ins/ converters/ viewers)MU Online courses use specialized software to view certain kinds of files, videos, and perform certain tasks. Your course syllabus will tell you what, if any, plug-ins/ converters/ viewers are needed for your course. Most of these are free.The Plug-in Check below will tell you whether or not you have the most commonly required plug-ins on your computer and if not, how to install them as well as converters/viewers. Plug-in CheckA complete list of free software is also available at our Download Center.
|Antivirus | Spyware | FirewallsWe also strongly recommend that you protect your home computer with antivirus and antispyware software, and remove any firewalls that may interfere with the functions of your course.Please click these items below for additional help.
We recommend that you use Internet Explorer as the browser instead of AOL’s built-in browser.
- Log on to AOL.
- Open a Private Chat
- Go to People
- Start Your Own Chat
- Private Chat (enter any name for the chat)
- Go Chat (This ensures AOL will believe you are active and will not time your session out, thereby disconnecting you).
- Minimize AOL
- Open Internet Explorer
- Login to MUOnLine using Internet Explorer
If you need to install IE on your computer, you can download a free copy from our Download Center.
Each computer that you use to access your E-course must be have the correct settings in Internet Explorer and the necessary hardware/software. Next, to make sure that your computer/software is compatible with MUOnLine, please run the Hardware/Software Requirements check by clicking the link below.
Hardware/software requirements check
To make sure your web browser is compatible with Adobe Connect (formerly Macromedia Breeze), please check the requirements for viewing Adobe Connect content or events.
MUOnLine Download Center
The Download Center contains links to software that will enhance your online course experience. Your online course syllabus will tell you if any of these products are required. To download any of the software below, please click on the underlined text. All the links below are FREE downloads and will launch in an external window. If you are not sure if any of these programs (Plug-ins), are installed on your computer, please click the link below to run our Plug-in Test.
|Internet Explorer (Windows)You can download your free copy of the most recent version of Internet Explorer at this site.Firefox (Windows & Mac)
You can download your free copy of the most recent version of Internet Explorer at this site.
Sun Java Virtual Machine (Windows)
Download the Java Virtual Machine for using Chat and other course tools in your online course. This is a required free program for all online courses.
Java for Mac OS X (Mac)
Java is required for using Chat and other course tools in your online course.
|Adobe Acrobat Reader (PDF)Many documents in online courses are presented as PDF files. Adobe® Acrobat® Reader® is free software that lets you view and print Adobe Portable Document Format (PDF) files.
||Other Media Tools
|Adobe Flash PlayerAdobe Flash Player displays content you may see in your online courses such as interactive animation created with Adobe Flash.Adobe Shockwave Player
Adobe Shockwave Player is usually created with Adobe Director, and provides support for many different forms of multimedia that may be used in your online course.
|Windows Media Player (.wma, .wmv)Windows Media® Player Series is the latest version of the free windows media player. Many online courses use video or audio that runs in Windows Media Player.RealPlayer (.ram)
Real Player is a windows media player. Some online courses use video or audio that runs in Real.
QuickTime is Apple’s audio/video player that supports a variety of file formats.
You can open, view, and print MS Word files without having Word installed on your computer.PowerPoint Viewer
You can view PowerPoint presentations without having PowerPoint installed on your computer.Excel Viewer
You can open, view, and print Excel files without having Excel installed on your computer.
Design Review lets you review, mark up and track changes to 2D and 3D designs without having the original creation software installed on your computer.
|WinZip (Windows)WinZip is a Windows-only compression utility. Files compressed with this utility will have a “.zip” extension in the name of the file. Once downloaded, the file can be saved, which will activate the WinZip utility to “unzip” the file’s contents. Zip files make it easy to transport, e-mail, download and store data and software.StuffIt Expander (Mac)
StuffIt Expander is a Mac compression utility. This software can be used to open .zip files as well as other compressed files.