Please send an email detailing the nature of your problem or concern to MUOnLine. Your message will be read and directed to the appropriate office and person on campus.
Your My Grades icon should appear on your course toolbar, if it has been enabled by your instructor. If you do not have a My Grades icon, please contact your instructor to request that it be added to the toolbar. Also, note that specific assignment or quiz grades can be seen within the particular tool. For example, to see a grade on your quiz, go to the Assessments tool (if enabled by your instructor), and look for your grade in the Grade column.
If you get a “Page not Found” message, first try refreshing or clicking once on the link to load the page again. Note that pages with large graphics or other media may take longer to load, especially when accessing over a phone modem. If the page or link cannot be found, please contact your instructor. They can verify the address of the link or content file.
First, make sure that you have disabled any pop-up blockers for your browser, including those included in the popular search toolbars such as Google.
Second, quizzes are typically set up with specific date and time parameters by your instructor. If you cannot see the quiz title in your course, or if you can see the quiz listed, but can’t click on it to start, then please contact your instructor. He or she may need to change a setting on the quiz to make it visible during the scheduled time.
The process to attach a file from your computer to an assignment requires that a current version of Sun Java (a free program), be installed on your computer. A Java applet runs when you click the My Computer icon in the Choose Files window when adding an attachment to your assignment. This applet allows you to select and attach multiple files. Please check the Computer Requirements section and download the correct version of Sun Java.
Also, it is important that you do not use any special characters in the filename of the assignment file you are attempting to attach. The best rule of thumb for naming any file that is to be displayed or handled on the web, is to use only letters, numbers, dashes, or underscores. Do not use characters such as ( )~!@#$%^&*,”:’?></| in the name of your file.
Chat or Whiteboard require that a specific version of Sun Java (a free program), be installed on your computer. Please review the Computer Requirements section for details.
Dropped courses will remain on your My MUOnLine page until the end of the semester, but they will not be counted as a credit. You do not have access to the dropped course. Please ignore the listing on your My MUOnLine page if you have dropped the course.
Courses won’t be listed until a day or two before the first day of the semester. Late registrations can delay access to your course after registration, during which time you would not see that course listed on your My MUOnLine page.
Note: Students dropped for non-payment are not loaded into online courses until payment arrangements are made and are required to go through the late registration process.
If it is after the first day of the semester and you have not registered late and you still cannot access your course, please contact Information Technology Service Desk to determine the cause of this problem.