Checking Your Status
You may access your financial aid records by logging onto your myMU account. myMU is the student’s campus web portal used to provide students with easy online access to their Marshall University records.
In order to log into myMU, you must have both your unique Marshall University ID (901 number) and password. Any student that has problems accessing their myMU records should email@example.com or call 1-877-689-8638.
Follow the instructions below to navigate your financial aid records:
- Go to mymu.marshall.edu
- Enter your username (MU ID) and password
- Underneath Academic Services paragraph, click to access MILO
- Click on the paragraph underneath the MILO title
- Click on Student & Financial Aid tab
- Click on Financial Aid Main Menu tab
Awards and Requirements
Online financial aid notification via your myMU account is the official method by which students receive information regarding their financial aid application and awards.
Email is the primary means of communication between students and the Marshall University Office of Student Financial Assistance. Emails are sent to the student’s Marshall University email account. It is your responsibility to monitor email notifications from the Office of Student Financial Assistance as well as from other university offices. Failure to read and respond to email communications from the Office of Student Financial Assistance could result in delay or cancellation of your financial aid awards.
Viewing financial aid information online through your myMU account is secure and safe. To ensure that only you have access to your personal information, do not share your username and password with any unauthorized individuals. When you have completed reviewing your financial aid records, please remember to close your myMU account and browser windows for security purposes.
Viewing your personal financial aid documentation online is quick and easy. The financial aid related information available is within theAcademic Services (MILO) tab. You will also be able to view your Personal Announcements through your myMU account. Typically when the Office of Student Financial Assistance sends you an email, you will receive the same message in your Personal Announcement tab.
Once you access your financial aid records within the Financial Aid Main Menu tab, you will be able to view the following topics:
- Financial Aid Status
Financial Aid Status
Financial Aid Status provides you information on your overall status of financial aid by specific award year. This includes information about your cost of attendance, awards, satisfactory academic progress, financial aid history, as well as direct access to your student account (billing) and your academic transcript (registrar).
Eligibility provides information on your student requirements, satisfactory academic progress and holds on your financial aid record.
It is important that you review your student requirements and submit any requested information or documentation that may be requested or incomplete to the Office of Student Financial Assistance promptly. Failure to provide requested documentation may result in cancelation of your awards.
Notice of Incomplete Application
You will be notified by email and through a Personal Announcement in your myMU account when you are required to submit verification documentation or other required information to finalize your financial aid. Students may download and print most financial aid forms for completion by visiting www.marshall.edu/sfa and clicking on the Forms & Applications tab.
You will be notified by email and a Personal Announcement in your myMU account when you have been awarded financial aid, or when a revision to your financial aid awards has been made. Your awards will list specific types of financial aid offered, the corresponding dollars amounts, and in some cases special messages or instructions related to your awards. Messages usually provide you terms and conditions of the awards. Also, if you must take additional action to receive your awards, you need to follow the instructions provided.
How to Accept Your Awards
The Office of Student Financial Assistance assumes that you have accepted your grant and scholarship offers. However, if you are offered a Federal Work-study award or a student loan, you must inform the Office of Student Financial Assistance whether you “ACCEPT” or “REJECT” those award offers. You may do so on line by accessing your awards in your MILO account.
Alternatively, if you wish to reduce or reject any portion of your financial aid package, you may download and complete the Award Re-Evaluation form and submit it to the Office of Student Financial Assistance.
Your financial aid awards will automatically credit to your student account when all eligibility requirements are met. Your financial aid will not credit to your student account unless all of your Student Requirements are met, you are making Satisfactory Academic Progress (or your Satisfactory Academic Progress Appeal has been approved), and you have no financial aid holds on your account.
Awards are initially offered based on assumed full-time enrollment. If any of the criteria listed below apply to you, please download and complete the Award Re-Evaluation form and submit it to the Office of Student Financial Assistance.
- You plan to enroll part-time
- You plan to enroll for one semester only
- You anticipate receiving financial aid from a source not included in your Award Package, such as a local scholarship
- Your housing status differs than what was noted in your Award Package
- You anticipate graduating in December or at the conclusion of a summer session
Federal Work-study awards do not credit to your account. When you work and submit timesheets, you are paid in the form of a paycheck or direct deposit. Your loan offer will not credit unless you complete Entrance Loan Counseling, sign a Federal Direct Loan Master Promissory Note and “ACCEPT” your loan offer on line in your MILO account.
You may have other requirements to receive other loans or other financial aid awards, which can be viewed in your Special Messages within your Award Package in MILO.
If you fail to follow through on providing documentation or information to fulfill any outstanding requirements, your financial aid offer is subject to cancelation. Also, if you do not complete required entrance loan counseling or sign a master promissory note, your loan offer will be canceled.
The earliest your financial aid may credit to your billing account is 10 days before the semester begins. However, your financial aid will not credit to your student account unless all eligibility requirements have been met and verification has been completed. In addition, if you are taking out a student loan, you must have completed entrance loan counseling and completed a master promissory note for the respective loan program.
Pending financial aid is a temporary status and is used for financial planning purposes only. Pending financial aid allows the Bursar Office to defer payment of your tuition, fees, residential and board payments until the financial aid is finalized and credited to your Bursar account. You are responsible for making payment for the difference between your bursar charges and your financial aid awards by the designated due dates established by the University.
Your awards are not final until they have credited to your student account. In the Overall Status tab of your MILO account, you can view your Account Summary, which includes all of your Bursar Office fees and financial aid if it has credited to your account.
Click here for the Summer and Academic Year Financial Aid Disbursement Schedule.
Under the Marshall University OASIS Payment Plan, you may select to make three equal payments of your outstanding charges for the fall or spring semester after any applicable financial aid has been applied. For more information, visit www.marshall.edu/bursar/tution/oasis.html.
When your financial aid for the semester/term exceeds your direct charges (tuition, fees, etc.) on your student bill, you are entitled to a refund for the difference for use toward other educational expenses such as books and living expenses. The Bursar’s Office issues refunds to students beginning the first day of classes. Only those students whose financial aid was credited 10 days prior to the semester/term with a credit balance will receive a refund on the first day of the semester/term. Following the first day of the semester/term, it takes approximately one week after financial aid is disbursed for the Bursar Office to issue a financial aid refund to a student.
It is important to note that if you depend on your financial aid to purchase your books, as explained above the earliest you may receive a refund is the first day of classes. Please plan accordingly.
A student may choose one of three financial aid refund options:
1. Depositing the financial aid funds directly to his/her Higher One card account;
2. Direct deposit to a current bank account; or,
3. Receiving a paper check by mail.
Note: In order to receive your refund promptly, you must have a Higher One card, which is essentially the student’s Marshall University I.D. card.
Impact of Withdrawl
You could jeopardize receipt of some types of aid if you are not properly enrolled at the time that financial aid funds disburse. You may have originally been packaged as a full-time student, but at the time your funds are ready to disburse, your enrollment status may differ. Your change in enrollment may impact the eligibility for certain funds.
If you do not attend for a period of enrollment that you have been awarded financial aid, the Office of Student Financial Assistance must cancel all financial aid awards offered to you. Upon re-enrollment, you can request assistance again, but, because awards are based on the availability of funds, funding may be limited.
If you plan to withdraw from any of your courses during an academic term, you should consult with a Financial Aid Counselor for proper advice regarding your financial aid. Withdrawing from courses may prevent you from making Financial Aid Satisfactory Academic Progress and affect eligibility for future financial aid assistance. Students who cease attending all courses must follow the official withdrawal procedure as defined by the Registrar’s office to obtain an official withdrawal date.
When you withdraw from all courses on or before the 60% point in time of an academic term, the Office of Student Financial Assistance is required to review your financial aid awards to determine whether financial aid funds must be adjusted in accordance with federal and state regulations. The policies on treatment of financial aid for total withdrawal are specific to each designated financial aid program and are applicable only if you have received those particular kinds of funds. If you received various types of financial aid, more than one policy may apply when determining revised financial aid eligibility.
Treatment of Marshall University, State & External Aid for Total Withdrawal
|Period of Withdrawal During a Semester||Percentage of Aid Returned to Program|
|Weeks 1 & 2||90%|
|Weeks 3 & 4||70%|
|Weeks 5 & 6||50%|
Adjustments to institutional, state and external financial aid follow the Marshall University Refund Policy. The chart below describes how institutional, state and external financial aid is treated whenever a student withdraws:
For example, if a student withdraws during the 5th week of the semester, the student would have 50% of his/her tuition charge reversed. Simultaneously, if a student received an institutional scholarship for the semester in the amount of $2,000, 50% or $1,000 of this scholarship would be returned to the respective financial aid program.
Treatment of Title IV (Federal) Aid for Total Withdrawal
The federal policy for return of Title IV funds maintains that a student can retain only that portion of federal aid that the student has earned based on time in attendance before withdrawal. The percentage of time that the student attended an academic term determines the amount of federal aid that must be returned to the federal government. This federally mandated policy is independent of Marshall University’s institutional refund policy due to withdrawal.
Marshall University is required by federal statute to recalculate federal financial aid eligibility for students who withdraw, drop out, are dismissed, or take a leave of absence prior to completing 60% of the semester or the financial aid payment period.
Should the student cease to be enrolled prior to completing 60% of the semester or financial aid payment period, the Office of Student Financial Assistance applies the Federal Return of Title IV funds formula to determine whether any federal financial aid must be returned. The Federal Return of Title IV formula is calculated as follows:
Total # of Days Student Completes Until Withdrawal/Total # of Days in the Semester or Payment Period
This formula determines the percentage of the semester completed, which is the same percentage of earned financial aid.
Funds are returned to the appropriate federal program based on the percentage of unearned aid using the following formula:
(100% of the Aid That Could be Disbursed minus the % of Earned Aid)
X Total Amount of Aid That Could Have Been Disbursed
Federal student aid refunds are returned to the following Title IV sources in the following order:
1. Unsubsidized Federal Direct Stafford Loan
2. Subsidized Federal Direct Stafford Loan
3. Federal Perkins Loan
4. Graduate Federal Direct PLUS Loan
5. Parent Federal Direct PLUS Loan
6. Federal Pell Grant
7. Federal ACG Grant
8. Federal National SMART Grant
9. Federal SEOG Grant
10. Federal TEACH Grant
If a student earned less financial aid than was disbursed, Marshall University is required to return the unearned portion of the financial aid to the respective federal student aid programs. In some cases, if the student was issued a federal financial aid refund, he/she may be required to return all or a portion of the federal funds.
If the student (or Parent in the case of PLUS Loan) is required to return a portion or all of the loan proceeds, the calculated amount would not have to be returned through this calculation, but be repaid according to the loan’s terms.
If a student qualifies for federal aid that has not yet disbursed and less aid is disbursed than earned, the student may receive a late disbursement for the difference.
When a student that has begun attendance fails to earn a passing grade (has a zero GPA) at the end of the semester or term, Marshall University, for federal student aid purposes, may have to assume that the student has unofficially withdrawn or dropped out.
In the absence of evidence of a last day of attendance at an academically related activity, Marshall University must consider a student who failed to earn a passing grade to be an unofficial withdrawal. In this instance 50 percent of the student’s federal student aid for the term is considered unearned and may result in a reductions of federal aid. But when Marshall University can document attendance or participation beyond the 60 percent point in the semester, the student may be able to retain 100 percent of his or her federal student aid.
Should it become necessary for a student to cease attendance in all courses, it is in the student’s best interest to follow the official University Withdrawal Procedure.