Services Portfolio Review Update – August 27, 2014

The Services Portfolio Review part of the Marshall 20/20 process continued over the summer with intense work by the Rapid Response Teams.

The teams met weekly all summer to:

  • Identify opportunities across the university for improving services, saving money and/or increasing the university’s revenue streams;
  • Quickly analyze those opportunities; and
  • Develop and prioritize recommendations

The teams were charged with finding a total of $7-10 million in cost savings/revenue enhancements, with a focus on addressing some of the “pain points” and structural issues that prevent delivering top-notch services to students, faculty and staff.

Each team submitted its draft recommendations to the Services Portfolio Review Steering Team on Aug. 5. The initial phase of the Services Portfolio Review will wrap up on Sept. 1, when the Steering Team presents its recommendations to the university’s administration.

For more information and a list of FAQs, including examples of some of the measures being considered, visit the Marshall 20/20 website at