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Complaint Process

According to the U.S. Department of Education, public institutions participating in NC-SARA that offer distance education programs must provide current and prospective distance students with information relating to filing a complaint.

Please use the form provided:  https://www.marshall.edu/disclosures/studentcomplaints/

On the form, select the distance learning status that pertains to your complaint:

  • Distance Learning State Authorization
  • Distance Learning Non-Resident (Non-WV) Professional Licensure

Note that internal MU complaints are processed through Student Affairs and the corresponding department. Please exhaust all remedies provided by the appropriate Marshall University campus office before filing an additional complaint with the regional accrediting entity and portal agency.  We will do our best to assist you in any way possible!