{"id":12151,"date":"2026-05-27T13:29:42","date_gmt":"2026-05-27T17:29:42","guid":{"rendered":"https:\/\/www.marshall.edu\/design-center\/?page_id=12151"},"modified":"2026-05-27T13:29:42","modified_gmt":"2026-05-27T17:29:42","slug":"how-to-submit-a-support-ticket","status":"publish","type":"page","link":"https:\/\/www.marshall.edu\/design-center\/how-to-submit-a-support-ticket\/","title":{"rendered":"How to Submit a Support Ticket"},"content":{"rendered":"

Faculty and students can submit support tickets through MyMU<\/strong>. This is the best way to request help with technology, Blackboard, account access, or other university support needs.<\/p>\n

Submit a Ticket Through MyMU<\/h2>\n

To submit a support request:<\/p>\n

    \n
  1. Go to MyMU<\/strong>.<\/li>\n
  2. Look in the upper-right corner<\/strong> of the page.<\/li>\n
  3. Select My Support<\/strong>.<\/li>\n
  4. From there, you can either:\n
      \n
    • Search for the issue or service you need help with using the search window, or<\/li>\n
    • Browse Common Requests<\/strong> to find the appropriate support option.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n

      Once you select the request that best matches your need, follow the prompts to submit your ticket.<\/p>\n