{"id":7833,"date":"2023-04-12T12:14:19","date_gmt":"2023-04-12T16:14:19","guid":{"rendered":"https:\/\/www.marshall.edu\/design-center\/?page_id=7833"},"modified":"2025-01-08T08:33:08","modified_gmt":"2025-01-08T13:33:08","slug":"course-help","status":"publish","type":"page","link":"https:\/\/www.marshall.edu\/design-center\/course-help\/","title":{"rendered":"FAQs"},"content":{"rendered":"
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\n\t\t\t\tTHE MARSHALL DESIGN TEAM MISSION STATEMENT:\n\t\t\t<\/div>\n\n\t\t\t
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\nTo support faculty in the d<\/span>evelopment<\/span> and delivery of <\/span>learning experiences that<\/span> promote research-based best practices<\/span> \u2013 all in the service of students.<\/span><\/span>\n<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\n\t\t\n\t\t\t<\/div>\n\t\n\n<\/div>\n<\/div>\n\n
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\n\t\t\t\tNeed help?\n\t\t\t<\/div>\n\n\t\t\t
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Our team is here to assist you with urgent troubleshooting concerns, the design and deployment of your Blackboard courses, and trainings for both individuals and groups.<\/span>\u00a0<\/span><\/p>\n

Our office is open Monday \u2013 Friday 8:30 a.m. \u2013 4:30 p.m.<\/span>\u00a0<\/span><\/p>\n\t\t\n\t\tContact us now<\/span>\n\t<\/a>\n\t\n<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\n\t\t\n\t\t\t<\/div>\n\t\n\n<\/div>\n<\/div>\n\n

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Frequently Asked Questions<\/h2>\n \n \n \n \n
\n How can I connect with a Marshall Online Instructional Designer?\n <\/div>\n\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/button>\n\n \n
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The Marshall Online Design Team team is comprised of five Instructional Designers, providing faculty with a wealth of <\/span> expertise. Learn more about our designers here.\u00a0\u00a0<\/span><\/p>\n

\t\t\n\t\tConnect with us<\/span>\n\t<\/a>\n\t<\/span><\/p>\n\n\n <\/div>\n <\/div>\n <\/div>\n \n \n \n

\n How can a student get access to a course for an Incomplete?\n <\/div>\n\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/button>\n\n \n
\n If you have a student who has officially received an Incomplete for a semester term, use the “Access to Course for Student Incomplete” request on My Support inside of MyMU to give that student access to a previous course.<\/span><\/span><\/p>\n\n\n <\/div>\n <\/div>\n <\/div>\n \n \n \n
\n How can I combine multiple sections of a course into one Blackboard course?\n <\/div>\n\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/button>\n\n \n
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Use the “C<\/span>ross-listing A Course Request” on My Support inside of MyMU<\/span>\u00a0to combine multiple sections of the same course into one Bb section. You will need to create or copy your course content into the newly created section. You will receive an email when this has been completed, but we cannot create cross-listed sections until the live sections are available (generally two weeks prior to the start of term).\u202f<\/span><\/span>Team Courses will be automatically cross-listed if you request a Blackboard cross-list.<\/span><\/span><\/p>\n\n\n <\/div>\n <\/div>\n <\/div>\n \n \n \n

\n How can I get assistance with course copying?\n <\/div>\n\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/button>\n\n \n
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Request that a designer copy your course content via My Support inside of MyMU.<\/span><\/span><\/p>\n\n\n <\/div>\n <\/div>\n <\/div>\n \n \n \n

\n How can I get access to a course (for Instructor, TA, or Chair)?\n <\/div>\n\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/button>\n\n \n
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You will need to know the course CRN, your original <\/span>MUNet<\/span> (not vanity email)<\/span> and the <\/span>MUNet<\/span> of the person for which you wish to grant access. Use the “Request to Add user to Course” Form on My Support inside of MyMU.<\/span><\/span><\/p>\n\n\n <\/div>\n <\/div>\n <\/div>\n \n \n \n

\n How can I create a new Distance Education course?\n <\/div>\n\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/button>\n\n \n
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Use this form when creating any new Distance Education course that will be solely used for a<\/span> Distance Education course. These courses must go through a review process prior to being offered. Deadlines for completed courses ready for review are August 15 for courses to be offered in Spring or Summer, and January 15 for courses to be offered in the Fall.\u202f<\/span><\/p>\n

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\n How can I get a Development Section for a course?\n <\/div>\n\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/button>\n\n \n
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If you would like to work on supplemental components for a face-to-face course, work ahead, or have an additional course Development section for a different term (spring v. summer), request via the “Blackboard Development Shell” request on My Support inside of MyMU.\u202f<\/span><\/span>This request is not for a course that is applying to be approved for Distance Education.<\/span><\/span>\u00a0<\/span><\/p>\n\n\n <\/div>\n <\/div>\n <\/div>\n \n \n \n

\n How do I ensure that my course is meeting standards for accessibility?\n <\/div>\n\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/button>\n\n \n
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Ensure that all students have access to course content, regardless of needs or <\/span>accommodations<\/span>. Ally supplies instructors with a gauge beside course links to let you know if your content is accessible. Students <\/span>are able to<\/span> download multiple document types, or media types, based on their needs.<\/span> <\/span><\/p>\n

\t\t\n\t\tAlly for Accessibility in Blackboard<\/span>\n\t<\/a>\n\t<\/span><\/span>\u00a0<\/span>\n\n <\/div>\n <\/div>\n <\/div>\n \n \n \n

\n What are some necessary components for an effective online course?\n <\/div>\n\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/button>\n\n \n
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Whether you\u2019re going fully online, adding supplemental material, or just need help getting started, this page provides quick tips on <\/span>all of<\/span> the necessary components that should be in every section of your Blackboard courses, regardless of how you plan to use the course.<\/span><\/span><\/p>\n

\t\t\n\t\tH.O.M.E. Framework<\/span>\n\t<\/a>\n\t<\/span><\/span>\u00a0<\/span><\/p>\n\n\n <\/div>\n <\/div>\n <\/div>\n \n \n \n

\n How can I tag my assessments to institutional outcomes?\n <\/div>\n\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/button>\n\n \n
\n Online Learning has partnered with the University Office of Assessment to provide a more robust and time-saving assessment option for department assessments. By providing your program goals or accreditation outcomes, you can align graded artifacts to a specific goal or outcome. When your department is ready to assess student work, we can help you create a \u201ccollection\u201d of those artifacts, which you can then assess using an assessment rubric. Once the rubrics are complete, Outcomes can create reports for you, without tallying the information by hand. Email\u202f<\/span><\/span>diana.adams@marshall.edu<\/span><\/span><\/a>\u202ffor more information.<\/span><\/span><\/p>\n

\t\t\n\t\tMore About Outcomes<\/span>\n\t<\/a>\n\t<\/span> <\/span>\n\n <\/div>\n <\/div>\n <\/div>\n \n \n \n

\n How can I troubleshoot browser issues?\n <\/div>\n\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/button>\n\n \n
\n Think<\/span> Blackboard will work with all devices and browsers? Think again! This page will give you the recommended specifications for a computer and the link to the Blackboard Browser Checker. We recommend users to NOT access and complete all graded activities through a tablet or mobile device. Users should also use updated Google Chrome or Firefox, and in most cases, updated Edge Chromium is also acceptable.<\/span> <\/span><\/p>\n

\t\t\n\t\tMore About Browsers<\/span>\n\t<\/a>\n\t<\/span>\u00a0<\/span>\n\n <\/div>\n <\/div>\n <\/div>\n \n \n \n

\n How can I develop a Distance Education course that meets accreditation and institutional standards?\n <\/div>\n\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/button>\n\n \n
\n The online course development process is streamlined in a way to meet your needs, as well as ensure that we meet all accreditation and institutional requirements for Distance Education courses. We use the Quality Matters standard rubric for course <\/span>reviews, and<\/span> require all faculty to work with a designer (unless you are an advanced user) during the development process.<\/span> <\/span><\/p>\n

\t\t\n\t\tSubmit Course Development Application<\/span>\n\t<\/a>\n\t\u00a0<\/span>\n\n <\/div>\n <\/div>\n <\/div>\n \n \n \n

\n What is a microcredential, and how can I propose one?\n <\/div>\n\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/button>\n\n \n
\n Microcredentials<\/span> are short, competency-based credential courses designed to <\/span>provide<\/span> in-demand skills, <\/span>know-how<\/span>, and experience for learners. The Marshall Skills Exchange <\/span>provides<\/span> an opportunity to strengthen three pillars and strategic execution: in-demand knowledge, on-demand access, and distinctive achievement.\u00a0<\/span><\/span> Microcredentials<\/span> are reviewed on a rolling basis. Propose your microcredential here.<\/p>\n\t\t\n\t\tMore About Microcredentials<\/span>\n\t<\/a>\n\t\n\n <\/div>\n <\/div>\n <\/div>\n\n\t\n\n\n\n\n\t
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\n\t\t\t\t\tBest Practices in Online Teaching & Learning<\/span>\n\n\t\t\t\t\t
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\n\t\t\t\t\tModality Quick Reference<\/span>\n\n\t\t\t\t\t
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\n\t\t\t\t\tOnline Course Design Checklist<\/span>\n\n\t\t\t\t\t
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