IT Service Desk Update

IT Service Desk technicians are on duty. Please connect with us via Chat, Telephone or email. If you need one on one, in person assistance please contact us to schedule an appointment.

IT Service Desk


Contact
itservicedesk@marshall.edu
304-696-3200
Live Chat available on our pages

Location
Drinko Library 1st Floor

Desk Hours
1:00 PM Sunday –
6:00 PM Friday
(24 hours)
Sa: 10:00AM – 6:00PM

IT Service Status
Blackboard Status

Engage link

Mobile Device Checkout

Checkouts

  • This service is only available to current Marshall University students, faculty and staff.
  • All items need to be checkout from and returned to the IT Service Desk.  Equipment SHOULD NOT be returned using a library book drop. Users  WILL be billed for for any and all damage to devices and equipment.
  • Items can be reserved in advance.  Visit Mobile Device Self-Checkout.

Charges

  • Devices that are long overdue, lost or damaged will be billed for the purchase price of the item(s) plus $25 processing fee per item.

Holds On University Accounts

  • Users are blocked from utilizing university resources (class registration, course add/drop, transcripts, library circulation) when charges reach $20.00.
  • Once a block is placed, fines must be paid in full, NO PARTIAL PAYMENTS!

Payments

  • Information Technology only accepts Herd Points as payment for all fees/fines.
  • The Bursar’s Office will handle cash, credit, or debit transactions except VISA. The Bursar’s Office is located in Old Main 101, and is open from 8 am to 5 pm, Monday through Friday. The Bursar’s Office will also provide change.