IT Service Desk Update

 

IT Service Desk technicians are on duty. Please connect with us via Chat, Telephone or email. If you need one on one, in person assistance please contact us to schedule an appointment.

IT Service Desk


Contact
itservicedesk@marshall.edu
304-696-3200
Live Chat available on our pages

Location
Drinko Library 1st Floor

Desk Hours
1:00 PM Sunday –
6:00 PM Friday
(24 hours)
Sa: 10:00AM – 6:00PM

IT Service Status
Blackboard Status

Engage link

Network & Broadband Infrastructure

Marshall University’s Campus Network (MUnet) is a state-of-the-art 10Gb Ethernet backbone based network linking all buildings on the Huntington Campus with WAN links to our regional campus, centers, and medical clinics. MUnet supports over 11,000 switched gigabit Ethernet ports and nearly 3,500 WiFi 5 (802.11ac) wireless access points. The Huntington Campus is connected to the South Charleston Campus by a 1Gb Transparent LAN Service (TLS) circuit provided by Frontier Communications (formally Verizon) and a 1Gb diverse path Segra MPLS circuit. The Mid Ohio Valley Center campus in Point Pleasant is linked to the Huntington Campus by a 100Mb Frontier Communications TLS circuit. The Medical Education Building located on the Spring Valley VA Medical Center campus is connected by a 1Gb Frontier Communications TLS circuits. Various smaller learning centers like the Larry Joe Harless Center in Gilbert and clinical facilities are connected via 10 Mb Frontier Communications TLS or Segra MPLS circuits.

The Huntington Campus network is linked by a university-owned metro fiber point to point service to the Robert C. Byrd Center for Flexible Manufacturing, MU Visual Arts Center, and Department of Dietetics facilities located in downtown Huntington.

An FCC grant-funded project was completed in 2011 to extend the current Huntington metro fiber network to St. Mary’s Medical Center, St. Mary’s Medical Center Education Center, Cabell Huntington Hospital, the Marshall University Medical Center, the JCESOM Fairfield campus, and the Marshall University Robert C. Byrd Biotechnology Science Center, and MUnet with two redundant 10 Gb Ethernet rings. These metro Ethernet rings  provide the bandwidth and redundancy needed to enable the next-generation medical and collaboration technologies.

The MUnet campus networks are connected via 10Gb dual diverse path connections through our Internet Service Provider (ISP), the Ohio Academic and Research Network (OARnet). Marshall University is also a member of Internet2 and is connected to Internet2 with 7Gb of service. A total of 3Gb commodity Internet Service is currently being provided to MUnet subscribers. This bandwidth and redundancy provide the reliability and services needed to support current campus initiatives.

All MUnet services provide full Quality of Service (QoS) on all network ports and multicasting in support of voice, data, and video services and other real time applications. All services are switched and operate at full wire speeds.

MUnet supports full Voice over IP, VoIP, telephony services with unified communications and voice mail to over 4,000 extensions and a limited number of FAX and other analog lines via analog gateways.

MUnet central video conferencing services support full High Definition (HD) conferencing at 720p or 1080p. All HD endpoints are capable of a four way video call. Support for video calls with more than four concurrent endpoints is provided by a 20 port Multi Point Control units supporting full HD.

Web Conferencing for virtual classrooms is provided by the Blackboard Collaborate. This service provides a full virtual classroom experiences with student breakout rooms, lecture recording/archiving, and poll/question/quizzing during on-demand archived sessions. Rooms are also available for campus meetings and other event functions.