Marshall University and Cisco engineers have made strides in restoring full service to the WiFi Network on campus. We are working in order from the most impacted to least impacted buildings. For example, if a building has a complete outage, we’ll work to get it fully restored before moving on. Since our last update, Byrd Biotech, Facilities Building, Morrow Library, Smith Communications Building and Old Main are almost completely restored. Significant progress has been made in East Hall and on the South Charleston campus. The team will begin work in the Memorial Student Center and at the School of Pharmacy this afternoon. We will continue to update our Alerts and WiFi page as more information is available.
Marshall University engineers along with Cisco engineers have made steady progress today in getting the remaining WiFi access points connected to the network. Access points in the Shewey building, First Year Residence Halls and the Byrd Biotechnology Science Center have all started to come back online. Technicians will continue to work into the evening and through the week until all access points are back online.
MU WiFi is back up and functioning normally. We apologize for the inconvenience. If you encounter WiFi problems contact MUIT service desk, email@example.com, 304-696-3200.
Marshall University Wireless Network services for the Huntington and Regional Campuses are currently offline. The current issue was reported earlier this morning. IT staff and management are working alongside Cisco, our wireless vendor, to resolve what is reported to be a technical issue in their product.
We do not have an estimate at this time when services will be back online. Look for further updates to be posted on the News/Alerts section of the Marshall IT main web page https://www.marshall.edu/IT.
Thank you for your patience and we regret any disruption caused by these technical issues.
On Tuesday, October 17th, and Thursday, October 19th, from 11a.m.-1p.m. each day, Marshall University’s Information Technology (IT) division will be hosting the Hackers for Charity student group for a National Cyber Security Awareness Month (NCSAM) table in the lobby of the first floor of the Drinko Library and Information Center. These students will share practical tips on how to improve your personal information security and avoid online threats.
As technology continues to become a large part of our professional and personal lives, it is important to be educated in how to keep private information secure. We are eager to share with you the resources Marshall University has to not only provide information on the importance of cybersecurity but demonstrate the steps you can take to become more cyber secure in your everyday life. Additional information regarding weekly topics and resources can be found at www.marshall.edu/it/ncscam/topics
For the month of October, MUIT’s Instagram and Twitter will be posting weekly tips on cybersecurity, follow the hashtag #CyberAware and follow us @MarshallU_IT.
For more information about NCSAM, visit www.staysafeonline.org/ncsam.
Marshall University Information Technology Contact: Crystal Stewart
-Kristin Salustro, MUIT Marketing Intern
One issue has been flagged regarding some email accounts are no longer able to send messages using the mail app. If you experience these problems please visit the Apple Support Page.
Housing and Residence Life is currently working with Marshall University Information Technology (IT) in an effort to expand and strengthen the Wi-Fi coverage in the residence halls. We have ordered new equipment, which we will begin installing in student rooms later this month. This equipment will provide each residence hall room with its own in-room Wi-Fi access point. This is in an effort to ensure that each room on campus has a strong and stable connection. While we had hoped that the in-room Wi-Fi access points would be delivered on-campus over the summer and installed before you arrived, they were unfortunately on backorder from the manufacturer due to their increased demand nationally. We are excited to say that the in-room access points have just arrived on-campus and are ready to be installed.
Each access point is a small box that will be connected to an Ethernet port that already exists in your room. The access point will provide you with wireless access and at the bottom of it, there will be three ports for any wired device that you need to connect directly to the Ethernet port. IT will begin work on installing the equipment into rooms over the next two months. We ask you to be patient as the IT team installs the access points because it will take some time for the units to be configured and installed in each room.
Housing and Residence Life has worked with IT to develop a timeline for the installation. Please see the information below regarding the dates and times, we will be working in your building. You are not required to be in your room during the installation process. We will have a member of the Housing and Residence Life team escorting the IT staff who will make sure that your room is left in the conditions we found it and secure.
In preparation for the installation, we ask that during your building’s time frame that you please move any furniture and/or personal belongings away from your Ethernet port. This includes anything above or below the port, including wall hangings. We also ask that you unplug any items from the Ethernet port during the time-frames as well. This will allow IT to quickly complete the work in your room.
|Wellman (2nd and 1st floors)||9/11/17-9/12/17||10am-3:30pm||Start on 2nd and work down to 1st|
|Willis||9/13/17-9/18/17||10am-3:30pm||Start on 4th and work down to 1st (No work completed on 9/16 or 9/17)|
|Haymaker||9/19/17-9/22/17||10am-3:30pm||Start on 4th and work down to 1st|
|Twin Towers East||9/18/17-9/21/17||10am-11:30am and 1:30pm-3:00pm||Start on 15th floor and work down to 1st|
|Twin Towers West||9/25/17-9/28/17||10am-11:30am and 1:30pm-3:00pm||Start on 15th floor and work down to 1st|
|Gibson||10/9/17-10/12/17||10am-11:30am and 1:30pm-3:00pm||Start on 4th floor and work down to 1st|
|Wellman (4th and 3rd floors)||10/16/17-10/19/17||10am-11:30am and 1:30pm-3:00pm||4th and 3rd floors|
|Buskirk||10/23/17-10/27/17||10am-11:30am and 1:30pm-3:00pm||Start on 6th floor and work down to 1st|
|Holderby||10/30/17-11/2/17||10am-11:30am and 1:30pm-3:00pm||Start on 9th and work down to 5th|
|Holderby||11/6/17-11/9/17||10am-11:30am and 1:30pm-3:00pm||Start on 4th and work down to 1st|
We do not expect there to be any building internet outages during the installation of the equipment other than the potential momentary drop in connection while your access point is being installed. After installation, you will still connect to the Wi-Fi though Marshall like before.
If you have any questions, please contact Housing and Residence Life at 304-696-6765.
(email originally sent from HRL on 9/8/17)
Information Technology will be hosting unified communications workshops for faculty and staff Tuesday, Sept. 19, and Wednesday, Sept. 27, at 11 a.m. in Drinko Library and Information Center Room 402, highlighting an improved phone interface that will be updated Oct. 1.
Attendees will learn how Skype for Business (SFB) integrates all of our communication needs by combining desk phones, Microsoft Outlook, instant messaging and videoconferencing for collaboration both on and off-campus.
This workshop will focus on reviewing current features and highlighting upcoming software releases for the Polycom VVX 600 phones, Skype for Business and the SFB Mobile App, as well as how to utilize all of the Unified Communication solutions to increase productivity and improve connectivity and collaboration.
Additional online Skype for Business training is also available through Lynda.com.
For more information, contact firstname.lastname@example.org.
ATTENTION NEW FACULTY:
The computers for all new faculty have been ordered and are beginning to arrive on campus. For those new members of the faculty in tenure track positions who are already on campus, we’ll begin deployment to you Thursday July 27th . The IT Service Desk will be reaching out to you to schedule the setup of your new computer. Since you’re new to the university, we may not have your preferred contact method in our system and would encourage you to contact the service desk to schedule a convenient time for installation.
You can contact the Service Desk any of the following ways:
Live Chat: www.marshall.edu/it
Welcome to the Marshall University class of 2021! The IT staff would like to welcome you to campus during your orientation sessions and once you’re on campus attending class or learning at a distance. Information Technology has provided students with a Tech Tips sheet for student success that you will receive in our orientation packet. If you need to find it again simply click on the image below:
Tech Tips for Student Success
Here’s a few tips to get you started.
A MUNet ID is simply our term for your username at Marshall.
Why do I need a MUNet ID?
- You will need MUNet ID during your transition to Marshall and to function as a student.
- When you become a Marshall student, your MUNet ID will be assigned. This will also be your username for your Marshall email.
- A MUNet ID is the only way to gain access to myMU, your personal portal to Marshall resources including registering for classes, viewing financial aid status, checking email, accessing online course content, and much more.
Plan for Emergencies
Marshall University Emergency Messaging System (MU Alert) is one of several elements of the Marshall University Emergency Notification System. The MU Alert system allows Marshall University to quickly communicate health and safety-related emergency information through a combination of various communication methods. In the event that information needs to be communicated to students and staff immediately, Marshall University will use several information delivery methods to make sure the pertinent information reaches you.
MU Alert will be used solely for the purpose of alerting the Marshall University community in an emergency. These emergency notices can be delivered via phone calls, text messages to mobile devices, and e-mail. All students, faculty, and staff can manage their own contact information and choose the contact methods that they prefer.
SIGN UP for MU Alert
More on How Do I…
Visit our IT Service desk page for access to do-it-yourself help or technical assistance is available in-person, on the telephone, or online via email and live chat. Some of the more common visits to the service desk include assistance with Username/Password issues, connecting to MU_WiFi, setting up email on mobile devices, and downloading software.