A number of fradulent emails have been circulating with various subjects and @live.marshall.edu senders, all with message bodies looking similar to the image below. Many accounts are continuing to be compromised. PleaseDO NOT CLICK any links in messages which look similar to the image below, or any other messages before verifying the sender, verifying the URL, and ensuring you expect the message and that it is legitimate.
IF YOU HAVE ALREADY CLICKED A LINK IN A MESSAGE SIMILAR TO THE ONE ABOVE, CHANGE YOUR PASSWORD AS SOON AS POSSIBLE and contact the IT Service Desk at (304)696-3200.
IF YOU RECEIVE A FRAUDULENT EMAIL MESSAGE, WE ASK YOU TAKE THE FOLLOWING ACTION(s):
(Optional) Report a suspicious email message sent to your @marshall.edu email address by forwarding the message to email@example.com. You will receive an auto-reply confirming receipt of the message as well as additional instructions.
Delete the message from your inbox.
As long as you did not attempt to open the attachment, reply/click on the web link, or provide any personal information, no additional action is needed; however…
If you attempted to open an attachment or visited a website where you submitted your username, password or other sensitive information, you should immediately contact the Marshall IT Service Desk at (304) 696-3200 / firstname.lastname@example.org.
Security Tip: Use of the ‘Skeptical Hover Technique’ Most email applications allow you to simply hover your mouse – without clicking – over an embedded web link to preview where the hidden link will try to send you if you should click it.
ALWAYS be suspicious of any unexpected email messages (regardless of the source) which include file attachments, web URL’s, or are written with a sense of urgency that you must provide computer passwords or reveal personal financial information.
Phishing Scams and Compromised Accounts – What Should I Do?
Students, faculty and staff are invited to attend a Tech-up Open House Wednesday, August 29 from 4:30 to 6:30 p.m. in Drinko Library and Information Center Room 138 on the Huntington campus.
Brush up on your technology skills in navigating the library’s electronic resources and services and using Blackboard through MUOnLine. IT staff will be on-hand to provide an overview of myMU and assist with other computer or wireless questions.
Marshall University Information Technology (MUIT) wants to warn the Marshall community to be on the look-out for Tax Identity Theft scams. Many federal agencies are offering information and resources to help consumers learn to protect themselves from tax-related identity theft and Internal Revenue Service (IRS) imposter scams.
MUIT along with the National Cybersecurity & Communications Integration Center (NCCIC) and the United States Computer Emergency Readiness Team (US-CERT) encourage consumers to review IRS publication Taxes.Security.Together. and NCCIC/US-CERT Tip Preventing and Responding to Identity Theft. Users can also participate in a series of free webinars and chats on avoiding tax identity theft, hosted by the Federal Trade Commission, IRS, Department of Veterans Affairs, and others.
For more information about Information Security at Marshall University please visit our website: www.marshall.edu/infosec .
Marshall faculty, students, and staff have seen a recent upswing in the number of phishing emails received recently. Brooke Griffin, reporter for The Parthenon, recently interviewed IT staff. Read the article here.
On Tuesday, October 17th, and Thursday, October 19th, from 11a.m.-1p.m. each day, Marshall University’s Information Technology (IT) division will be hosting the Hackers for Charity student group for a National Cyber Security Awareness Month (NCSAM) table in the lobby of the first floor of the Drinko Library and Information Center. These students will share practical tips on how to improve your personal information security and avoid online threats.
As technology continues to become a large part of our professional and personal lives, it is important to be educated in how to keep private information secure. We are eager to share with you the resources Marshall University has to not only provide information on the importance of cybersecurity but demonstrate the steps you can take to become more cyber secure in your everyday life. Additional information regarding weekly topics and resources can be found at www.marshall.edu/it/ncscam/topics
For the month of October, MUIT’s Instagram and Twitter will be posting weekly tips on cybersecurity, follow the hashtag #CyberAware and follow us @MarshallU_IT.
Information Technology will be hosting unified communications workshops for faculty and staff Tuesday, Sept. 19, and Wednesday, Sept. 27, at 11 a.m. in Drinko Library and Information Center Room 402, highlighting an improved phone interface that will be updated Oct. 1.
Attendees will learn how Skype for Business (SFB) integrates all of our communication needs by combining desk phones, Microsoft Outlook, instant messaging and videoconferencing for collaboration both on and off-campus.
This workshop will focus on reviewing current features and highlighting upcoming software releases for the Polycom VVX 600 phones, Skype for Business and the SFB Mobile App, as well as how to utilize all of the Unified Communication solutions to increase productivity and improve connectivity and collaboration.
Welcome to the Marshall University class of 2021! The IT staff would like to welcome you to campus during your orientation sessions and once you’re on campus attending class or learning at a distance. Information Technology has provided students with a Tech Tips sheet for student success that you will receive in our orientation packet. If you need to find it again simply click on the image below:
Tech Tips for Student Success
Here’s a few tips to get you started.
A MUNet ID is simply our term for your username at Marshall.
Why do I need a MUNet ID?
You will need MUNet ID during your transition to Marshall and to function as a student.
When you become a Marshall student, your MUNet ID will be assigned. This will also be your username for your Marshall email.
A MUNet ID is the only way to gain access to myMU, your personal portal to Marshall resources including registering for classes, viewing financial aid status, checking email, accessing online course content, and much more.
Click the image to access instructions to install Antivirus on your computer.
Plan for Emergencies
Marshall University Emergency Messaging System (MU Alert) is one of several elements of the Marshall University Emergency Notification System. The MU Alert system allows Marshall University to quickly communicate health and safety-related emergency information through a combination of various communication methods. In the event that information needs to be communicated to students and staff immediately, Marshall University will use several information delivery methods to make sure the pertinent information reaches you.
MU Alert will be used solely for the purpose of alerting the Marshall University community in an emergency. These emergency notices can be delivered via phone calls, text messages to mobile devices, and e-mail. All students, faculty, and staff can manage their own contact information and choose the contact methods that they prefer. SIGN UP for MU Alert
More on How Do I…
Visit our IT Service desk page for access to do-it-yourself help or technical assistance is available in-person, on the telephone, or online via email and live chat. Some of the more common visits to the service desk include assistance with Username/Password issues, connecting to MU_WiFi, setting up email on mobile devices, and downloading software.
[TechInfo] Is this legit? ‘New Microsoft Office 2016 is Here for Only $9.95’
Informational Advisory – Microsoft Office Upgrade Offer
This advisory was sent via email to nearly 900 @Marshall recipients who have recently received an e-mail from ‘Microsoft Home Use Program MicrosoftHUPsupport@digitalriver.com . This is a legitimate message and you are receiving this because you have previously enrolled for or purchased media from the Microsoft ‘Home Use Program’ for Microsoft Office on your home computer. (See Frequently Asked Questions section below on how to unsubscribe from these mailings).
But before you pay $9.95 to upgrade, please read the rest of this message below…
If you are an Marshall faculty or staff member eligible for ‘Home Use Rights’ (see Microsoft’s definition of employee below in the frequently asked questions section) in most cases you will be better served by upgrading your home computer software using the no-cost Office 365 media.
If you are no longer a Marshall University employee, but you are still an active student, you can also use O365 media described below.
Frequently Asked Questions
Can I use Office 365 Media on a Personally Owned PC/Windows or Apple Macintosh OS? Yes. the Microsoft Office 365 download is intended for PERSONALLY-OWNED machines. There are separate versions for Microsoft Windows PC’s and Apple Macintosh OS X computers.
Is there a difference in the O365 software and Microsoft Office software installed on my University-owned computer? In some cases yes. Functionally, both products are Microsoft Office – Word, Excel, Outlook, etc. – and you have a choice of ‘new’ (Office 2016) or ‘previous’ (2013) releases. However, with the O365 release, Microsoft will make future updates available to you. These updates may appear on a different release schedule than your University-owned computer. You will still have the option to ‘accept’ or ‘defer’ these major updates. You may wish to maintain the same major version (e.g. Office 2013 vs. Office 2016) running on both your personally- and University-owned computers.
Where can I get more information on accessing the Office 365 software?
Please visit our website for more details.
What is an eligible employee for purposes of the ‘Home Use Program’?
Microsoft defines ‘eligible employee’ as follows… “those individuals who use the covered licenses at work are eligible to purchase these Office applications for use on a personal device during the term of their employment. This temporary license expires with the employer’s Software Assurance coverage, or upon termination of employment with the covered organization.”
How can I request Microsoft/DigitalRiver to stop sending me these upgrade offers? Locate the e-mail message in your inbox (Subject: The New Microsoft Office 2016 is Here for Only $9.95!). At the very bottom of the message, locate the ‘Click here to unsubscribe’ web link. This will take you to a webpage which will already contain your e-mail address. Click the [Unsubscribe] button. That’s it.
Please direct any additional questions to IT Service Desk email@example.com so that we can upgrade our existing question & answer section on the IT website.
On January 15th, 2017, MU Information Technology will be eliminating the self-service feature for creating/managing group aliases and vanity email addresses. These features, (group aliases and vanity addresses) are being migrated to our Exchange Server environment. Existing group aliases are being converted to Exchange distribution groups and will continue to function. Beginning on 1/15/17, all future requests or changes to vanity addresses or group aliases will need to go through the IT Service Desk to have a request ticket created in our FootPrints system.
If you require further assistance, please contact the IT Service Desk: