WiFi Update 3:30 pm

As of this afternoon, the team is still making steady progress on restoring wireless connectivity to the network.  Buildings completed today are Memorial Student Center, MEB (School of Pharmacy), Welcome Center, Foundation Hall and the Harless Dining Hall.  The next buildings to be restored will be the Campus Recreation Center and Gullickson Hall. Work will likely begin in the Rec Center later this afternoon or this evening. There will still be a few remaining Access Points throughout campus that will need updating.  If all goes as planned the WiFi network will be fully restored by mid-day Friday.


WiFi Update 5:00 pm

We have made continual progress throughout the afternoon.  Since the 1:15 pm update we have completed Jomie Jazz, Career Services, Public Safety, East Hall, St. Mary’s Education Center, and the Memorial Student Center.  The next locations are Foundation Hall, Gullickson Hall, Henderson Center, Meyers Hall, the Rec Center, Sorrell Maintenance Building, Welcome Center and all of the common areas in the residence halls.  It is expected to be 100% complete by late tomorrow or early Thursday.


WiFi update 1:15pm

Marshall University and Cisco engineers have made strides in restoring full service to the WiFi Network on campus.  We are working in order from the most impacted to least impacted buildings. For example, if a building has a complete outage, we’ll work to get it fully restored before moving on. Since our last update, Byrd Biotech, Facilities Building, Morrow Library, Smith Communications Building and Old Main are almost completely restored.  Significant progress has been made in East Hall and on the South Charleston campus.  The team will begin work in the Memorial Student Center and at the School of Pharmacy this afternoon.  We will continue to update our Alerts and WiFi page as more information is available.


WiFi update 5:20pm 10/23/2017

Marshall University engineers along with Cisco engineers have made steady progress today in getting the remaining WiFi access points connected to the network. Access points in the Shewey building, First Year Residence Halls and the Byrd Biotechnology Science Center have all started to come back online.  Technicians will continue to work into the evening and through the week until all access points are back online. 


WiFi Update

The Marshall University Campus WiFi network continues to experience intermittent outages. Approximately 10 percent of the WiFi access points on campus were not functioning as of late Sunday evening due to troubleshooting efforts during Sunday’s weekly maintenance window.  Restoration of these access points is underway, look for further updates at http://www.marshall.edu/wifi .

Cisco engineers have been onsite since late last week and over the entire weekend working with Marshall IT staff to resolve the flaws in Cisco software impacting the campus WiFi network this semester.  Progress has been made to identify several problems and it is hopeful all problems will be resolved this week.

Your use of campus WiFi may be disrupted again this week with intermittent outages in an effort to resolve these problems.  Please remember that wired services are working.

We appreciate your patience and will continue to work to restore services as quickly as possible.

We will not follow-up with additional emails but will update our WiFi status page (http://www.marshall.edu/wifi) as we progress with restoration of services. If you have specific questions please contact the IT Service Desk via email: ITServiceDesk@marshall.edu, via live chat: http://www.marshall.edu/it, or via telephone: 304.696.3200.


IMPORTANT – Campus MUNet Wireless Service Currently Unavailable

Marshall University Wireless Network services for the Huntington and Regional Campuses are currently offline. The current issue was reported earlier this morning.  IT staff and management are working alongside Cisco, our wireless vendor, to resolve what is reported to be a technical issue in their product.

We do not have an estimate at this time when services will be back online.  Look for further updates to be posted on the News/Alerts section of the Marshall IT main web page https://www.marshall.edu/IT.

Thank you for your patience and we regret any disruption caused by these technical issues.


MUIT Interns participate in WV Makes Festival

 

West Virginia Makes Festival- October 6th, 2017

The Robert C. Byrd Institute (RBCI) will be hosting this year’s Fourth Annual West Virginia Makes Festival on Marshall University’s Memorial Student Center Plaza, from 9 a.m. to 2 p.m., this Friday, October 6th, 2017.  This Festival is a celebration of the ingenuity and creativity of makers statewide as well as initiators closer to home.   Marshall University’s Information Technology division will be represented by students in our intern program.

There will be interactive demonstrations given by the interns, including an IT Service Desk queue manager, digital signage providing information on access to available lab computers, cognitive facial recognition, wifi router installation project, and the primer of the IT Chatbot Assistant.  The IT Service desk will soon be able to access MU students’ basic information allowing them to sign in and schedule appointments by simply tapping their MUID.  Visitors to the Drinko Library and Information Center will now be able to track the availability of computers in the building, allowing students to see which devices are accessible on each floor of the library.  A new facial recognition system will be implemented in Drinko to improve security and monitor access to restricted rooms.  In addition, the Marshall website will be premiering an IT Chatbot Assistant to help assist students and staff with various troubleshooting scenarios.

Click for further information on the WV Makes Festival.

Additional information regarding the MUIT TIER Lab and how to become an intern.

Marshall University Information Technology Contact: crystal.stewart@marshall.edu.

-Kristin Salustro, MUIT Marketing Intern


New Faculty Computer Deployment

ATTENTION NEW FACULTY:

The computers for all new faculty have been ordered and are beginning to arrive on campus.  For those new members of the faculty in tenure track positions who are already on campus, we’ll begin deployment to you Thursday July 27th .  The IT Service Desk will be reaching out to you to schedule the setup of your new computer.  Since you’re new to the university, we may not have your preferred contact method in our system and would encourage you to contact the service desk to schedule a convenient time for installation.

You can contact the Service Desk any of the following ways:

Live Chat:            www.marshall.edu/it

Telephone:         (304)696-3200

Email:                    ITServiceDesk@marshall.edu