As of now, 99% of the WiFi network has been restored. The 1% of access points remaining offline are located in multiple buildings across campus and are in areas where additional WiFi coverage exists or are in a physical location that is not immediately accessible. We are continuing to work to get 100% coverage very soon. Crews will be working this weekend during our regularly scheduled IT Maintenance Window (Sundays 4:00 am to 1:00 pm) to do a final update to the wireless controllers. The update will take the WiFi network offline for a short time beginning at 4:00 am Sunday and should be completed by 6:00 am. If the outage takes longer than expected, we’ll update this page.
As of 5:00 pm, we have completed Public Safety, Sorrell Maintenance Building, The Child Development Academy and the DewCo building. We will begin the Weisberg Engineering Laboratories next. The majority of the campus WiFi is functioning normally but there are still a few Access Points we have to replace. Many of the common areas within the residence halls are not fully covered. All residence rooms should have service and should have had service all week but the common areas are scheduled to be replaced with new equipment beginning early next week.
The WiFi restoration is continuing to move along steadily. As of Noon today the Joan C. Edwards Performing Arts Center, the Rec Center, Gullickson Hall, Chris Cline Athletic Complex and Prichard Hall have all been brought back online. Crews are currently working in Public Safety and Sorrell Maintenance Building. We will be focusing on the Weisberg Engineering Laboratories, the Child Development Academy, and the DewCo buildings next.
As of this afternoon, the team is still making steady progress on restoring wireless connectivity to the network. Buildings completed today are Memorial Student Center, MEB (School of Pharmacy), Welcome Center, Foundation Hall and the Harless Dining Hall. The next buildings to be restored will be the Campus Recreation Center and Gullickson Hall. Work will likely begin in the Rec Center later this afternoon or this evening. There will still be a few remaining Access Points throughout campus that will need updating. If all goes as planned the WiFi network will be fully restored by mid-day Friday.
We have made continual progress throughout the afternoon. Since the 1:15 pm update we have completed Jomie Jazz, Career Services, Public Safety, East Hall, St. Mary’s Education Center, and the Memorial Student Center. The next locations are Foundation Hall, Gullickson Hall, Henderson Center, Meyers Hall, the Rec Center, Sorrell Maintenance Building, Welcome Center and all of the common areas in the residence halls. It is expected to be 100% complete by late tomorrow or early Thursday.
Marshall University and Cisco engineers have made strides in restoring full service to the WiFi Network on campus. We are working in order from the most impacted to least impacted buildings. For example, if a building has a complete outage, we’ll work to get it fully restored before moving on. Since our last update, Byrd Biotech, Facilities Building, Morrow Library, Smith Communications Building and Old Main are almost completely restored. Significant progress has been made in East Hall and on the South Charleston campus. The team will begin work in the Memorial Student Center and at the School of Pharmacy this afternoon. We will continue to update our Alerts and WiFi page as more information is available.
The Marshall University Campus WiFi network continues to experience intermittent outages. Approximately 10 percent of the WiFi access points on campus were not functioning as of late Sunday evening due to troubleshooting efforts during Sunday’s weekly maintenance window. Restoration of these access points is underway, look for further updates at http://www.marshall.edu/wifi .
Cisco engineers have been onsite since late last week and over the entire weekend working with Marshall IT staff to resolve the flaws in Cisco software impacting the campus WiFi network this semester. Progress has been made to identify several problems and it is hopeful all problems will be resolved this week.
Your use of campus WiFi may be disrupted again this week with intermittent outages in an effort to resolve these problems. Please remember that wired services are working.
We appreciate your patience and will continue to work to restore services as quickly as possible.
We will not follow-up with additional emails but will update our WiFi status page (http://www.marshall.edu/wifi) as we progress with restoration of services. If you have specific questions please contact the IT Service Desk via email: ITServiceDesk@marshall.edu, via live chat: http://www.marshall.edu/it, or via telephone: 304.696.3200.
MU WiFi is back up and functioning normally. We apologize for the inconvenience. If you encounter WiFi problems contact MUIT service desk, email@example.com, 304-696-3200.
On Tuesday, October 17th, and Thursday, October 19th, from 11a.m.-1p.m. each day, Marshall University’s Information Technology (IT) division will be hosting the Hackers for Charity student group for a National Cyber Security Awareness Month (NCSAM) table in the lobby of the first floor of the Drinko Library and Information Center. These students will share practical tips on how to improve your personal information security and avoid online threats.
As technology continues to become a large part of our professional and personal lives, it is important to be educated in how to keep private information secure. We are eager to share with you the resources Marshall University has to not only provide information on the importance of cybersecurity but demonstrate the steps you can take to become more cyber secure in your everyday life. Additional information regarding weekly topics and resources can be found at www.marshall.edu/it/ncscam/topics
For the month of October, MUIT’s Instagram and Twitter will be posting weekly tips on cybersecurity, follow the hashtag #CyberAware and follow us @MarshallU_IT.
For more information about NCSAM, visit www.staysafeonline.org/ncsam.
Marshall University Information Technology Contact: Crystal Stewart
-Kristin Salustro, MUIT Marketing Intern
West Virginia Makes Festival- October 6th, 2017
The Robert C. Byrd Institute (RBCI) will be hosting this year’s Fourth Annual West Virginia Makes Festival on Marshall University’s Memorial Student Center Plaza, from 9 a.m. to 2 p.m., this Friday, October 6th, 2017. This Festival is a celebration of the ingenuity and creativity of makers statewide as well as initiators closer to home. Marshall University’s Information Technology division will be represented by students in our intern program.
There will be interactive demonstrations given by the interns, including an IT Service Desk queue manager, digital signage providing information on access to available lab computers, cognitive facial recognition, wifi router installation project, and the primer of the IT Chatbot Assistant. The IT Service desk will soon be able to access MU students’ basic information allowing them to sign in and schedule appointments by simply tapping their MUID. Visitors to the Drinko Library and Information Center will now be able to track the availability of computers in the building, allowing students to see which devices are accessible on each floor of the library. A new facial recognition system will be implemented in Drinko to improve security and monitor access to restricted rooms. In addition, the Marshall website will be premiering an IT Chatbot Assistant to help assist students and staff with various troubleshooting scenarios.
Click for further information on the WV Makes Festival.
Additional information regarding the MUIT TIER Lab and how to become an intern.
Marshall University Information Technology Contact: firstname.lastname@example.org.
-Kristin Salustro, MUIT Marketing Intern