{"id":19157,"date":"2025-07-28T10:49:56","date_gmt":"2025-07-28T14:49:56","guid":{"rendered":"https:\/\/www.marshall.edu\/it\/?page_id=19157"},"modified":"2026-03-12T17:26:25","modified_gmt":"2026-03-12T21:26:25","slug":"mymu-login-help","status":"publish","type":"page","link":"https:\/\/www.marshall.edu\/it\/mymu-login-help\/","title":{"rendered":"MyMU LogIn Help"},"content":{"rendered":"<h3>Why can&#8217;t I access myMU?<\/h3>\n<p><!--ScriptorStartFragment--><\/p>\n<div class=\"scriptor-paragraph\">Access to the myMU portal depends on your role at Marshall University and your current status. Review the sections below to understand when and how access is granted.<\/div>\n<p><!--ScriptorEndFragment--><!--ScriptorStartFragment--><\/p>\n<p><!--ScriptorEndFragment-->This will guide you through resolving Single Sign-On (SSO) login issues for myMU. Read the <strong>&#8220;<a href=\"https:\/\/www.marshall.edu\/it\/mymu-login-help\/\">Quick Start: General Troubleshooting<\/a>&#8220;<\/strong> first and then choose the section below that matches your role.<\/p>\n<h3>Quick Start: General Troubleshooting<\/h3>\n<p>Try these steps first:<\/p>\n<ul>\n<li>Did you use your <strong>full Marshall email address<\/strong> (e.g., marco1234@marshall.edu)<\/li>\n<\/ul>\n<ul>\n<li>Try <strong>clearing your browser cache and cookies<\/strong><\/li>\n<\/ul>\n<ul>\n<li><strong>Avoid bookmarks<\/strong> that bypass the official login page. Often those don&#8217;t save the correct link. If bookmarks are used, bookmark this link: <a href=\"https:\/\/mymu.marshall.edu\/\">https:\/\/mymu.marshall.edu\/<\/a><\/li>\n<\/ul>\n<p><strong>If the issue persists, find your user type below for more specific guidance or contact the MUIT Service Desk.<\/strong><br \/>\n<div class=\"large-table\"><table class=\" table \">\n<thead>\n<tr class=\"\">\n<th>MUIT Service Desk<\/th>\n<th><b>Desk Hours<\/b><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr class=\"\">\n<td class=\"\">In person \u2013 Drinko Library 141<br \/>\nCall: 304-696-3200<br \/>\nLive Chat available on our <a href=\"https:\/\/www.marshall.edu\/it\">MUIT pages<\/a><br \/>\nOr submit a request at <a href=\"https:\/\/www.marshall.edu\/it\/support\/\">marshall.edu\/it\/support<\/a><\/td>\n<td class=\"\">Monday \u2013 Thursday 7:00 AM \u2013 11:30 PM<br \/>\nFriday 7:00 AM \u2013 5:00 PM<br \/>\nSaturday 10:00 AM \u2013 6:00 PM (on call)<br \/>\nSunday 1:00 PM \u2013 11:30 PM<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n                                            \n        \n    <div\n        id=\"students-recently-admitted-to-marshall-university\"\n        x-data=\"accordion('students-recently-admitted-to-marshall-university', false)\"\n        class=\"rounded-lg overflow-hidden mb-2 transition-all duration-300 ease-out bg-gray-50\"\n        x-bind:class=\"expanded ? 'bg-white shadow-md' : 'bg-gray-50'\"\n    >\n        <button\n            class=\"w-full flex justify-between items-center p-5 cursor-pointer border-0 text-left transition-all duration-300 ease-out bg-transparent outline-2 outline-transparent text-gray-700 hover:bg-gray-100 focus:outline-green\"\n            x-on:click=\"expanded = !expanded\"\n            x-on:keydown.escape=\"expanded = false\"\n            x-bind:aria-expanded=\"expanded\"\n            x-bind:class=\"expanded ? 'text-green' : ''\"\n            id=\"students-recently-admitted-to-marshall-university-button\"\n            aria-controls=\"students-recently-admitted-to-marshall-university-panel\"\n                    >\n            <div class=\"text-left font-bold contrast-more:font-black tracking-wide text-base lg:text-lg hc:text-gray-900 contrast-more:text-gray-900\">\n                Students Recently Admitted to Marshall University\n            <\/div>\n\n            <span class=\"ml-3\">\n                <svg class=\"h-5 w-5 transition-transform duration-300 ease-out stroke-gray-400 shrink-0\"\n                     x-bind:class=\"{ 'rotate-180': expanded }\"\n                     aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\">\n                    <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2.5\" d=\"M19 9l-7 7-7-7\"><\/path>\n                <\/svg>\n            <\/span>\n        <\/button>\n\n        <div\n            id=\"students-recently-admitted-to-marshall-university-panel\"\n            role=\"region\"\n            aria-labelledby=\"students-recently-admitted-to-marshall-university-button\"\n            x-show=\"expanded\"\n            x-collapse\n            x-cloak\n        >\n            <div class=\"text-gray-700  bg-white py-6 px-5 styled-list\">\n                \n<p><strong>Next Steps for New Students?<\/strong><\/p>\n<ul>\n<li><strong>Next Steps for New Students?<\/strong><br \/>\nWelcome!\u00a0Access to myMU begins shortly after you accept your admission. Within 24 hours of being admitted to the university, you will be able to activate your Marshall account. Once activated, your myMU access will be available automatically. You will receive details about how to activate your account in your Admissions packet, or you can use the Account Activation link below.<\/li>\n<\/ul>\n<ul>\n<li><strong>Account Activation<\/strong><br \/>\nMake sure you have activated your account. Visit <a href=\"https:\/\/www.marshall.edu\/it\/mymu-login-help\/\">Marshall University | Self Service<\/a>\u00a0and click the \u201cBegin\u201d button.<\/li>\n<li><strong>Still No Account?<\/strong><br \/>\nIf your user account does not appear in the Self Service portal, please contact the\u00a0<strong>MUIT Service Desk<\/strong>\u00a0(see contact details above).<\/li>\n<\/ul>\n\n\n                            <\/div>\n        <\/div>\n    <\/div>\n        \n    <div\n        id=\"current-students-2\"\n        x-data=\"accordion('current-students-2', false)\"\n        class=\"rounded-lg overflow-hidden mb-2 transition-all duration-300 ease-out bg-gray-50\"\n        x-bind:class=\"expanded ? 'bg-white shadow-md' : 'bg-gray-50'\"\n    >\n        <button\n            class=\"w-full flex justify-between items-center p-5 cursor-pointer border-0 text-left transition-all duration-300 ease-out bg-transparent outline-2 outline-transparent text-gray-700 hover:bg-gray-100 focus:outline-green\"\n            x-on:click=\"expanded = !expanded\"\n            x-on:keydown.escape=\"expanded = false\"\n            x-bind:aria-expanded=\"expanded\"\n            x-bind:class=\"expanded ? 'text-green' : ''\"\n            id=\"current-students-2-button\"\n            aria-controls=\"current-students-2-panel\"\n                    >\n            <div class=\"text-left font-bold contrast-more:font-black tracking-wide text-base lg:text-lg hc:text-gray-900 contrast-more:text-gray-900\">\n                Current Students\n            <\/div>\n\n            <span class=\"ml-3\">\n                <svg class=\"h-5 w-5 transition-transform duration-300 ease-out stroke-gray-400 shrink-0\"\n                     x-bind:class=\"{ 'rotate-180': expanded }\"\n                     aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\">\n                    <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2.5\" d=\"M19 9l-7 7-7-7\"><\/path>\n                <\/svg>\n            <\/span>\n        <\/button>\n\n        <div\n            id=\"current-students-2-panel\"\n            role=\"region\"\n            aria-labelledby=\"current-students-2-button\"\n            x-show=\"expanded\"\n            x-collapse\n            x-cloak\n        >\n            <div class=\"text-gray-700  bg-white py-6 px-5 styled-list\">\n                \n<ul data-start=\"130\" data-end=\"804\">\n<li data-start=\"287\" data-end=\"575\">\n<p data-start=\"289\" data-end=\"575\"><strong data-start=\"289\" data-end=\"314\">Active Students<\/strong><br data-start=\"314\" data-end=\"317\" \/>If you think you&#8217;re receiving this message in error, please contact the service desk.<br data-start=\"469\" data-end=\"472\" \/><strong data-start=\"474\" data-end=\"489\">What to do:<\/strong> Contact the <strong data-start=\"502\" data-end=\"521\">MUIT Service Desk<\/strong> (see contact details above).\u00a0 Students will be able to access myMU for up to 24 months after your last term of enrollment.<\/p>\n<\/li>\n<li data-start=\"577\" data-end=\"804\">\n<p data-start=\"579\" data-end=\"804\"><strong data-start=\"579\" data-end=\"600\">Password Problems<\/strong><br data-start=\"600\" data-end=\"603\" \/>If you are using an expired or incorrect password, you will need to update it.<br data-start=\"680\" data-end=\"683\" \/><strong data-start=\"685\" data-end=\"700\">What to do:<\/strong> Visit <strong data-start=\"707\" data-end=\"778\"><a class=\"\" href=\"#\" rel=\"noopener\" data-start=\"709\" data-end=\"776\">Marshall University | Self Service Password Reset Instructions<\/a> to reset your password.<\/strong><\/p>\n<\/li>\n<\/ul>\n\n\n                            <\/div>\n        <\/div>\n    <\/div>\n        \n    <div\n        id=\"faculty-and-staff-3\"\n        x-data=\"accordion('faculty-and-staff-3', false)\"\n        class=\"rounded-lg overflow-hidden mb-2 transition-all duration-300 ease-out bg-gray-50\"\n        x-bind:class=\"expanded ? 'bg-white shadow-md' : 'bg-gray-50'\"\n    >\n        <button\n            class=\"w-full flex justify-between items-center p-5 cursor-pointer border-0 text-left transition-all duration-300 ease-out bg-transparent outline-2 outline-transparent text-gray-700 hover:bg-gray-100 focus:outline-green\"\n            x-on:click=\"expanded = !expanded\"\n            x-on:keydown.escape=\"expanded = false\"\n            x-bind:aria-expanded=\"expanded\"\n            x-bind:class=\"expanded ? 'text-green' : ''\"\n            id=\"faculty-and-staff-3-button\"\n            aria-controls=\"faculty-and-staff-3-panel\"\n                    >\n            <div class=\"text-left font-bold contrast-more:font-black tracking-wide text-base lg:text-lg hc:text-gray-900 contrast-more:text-gray-900\">\n                Faculty and Staff\n            <\/div>\n\n            <span class=\"ml-3\">\n                <svg class=\"h-5 w-5 transition-transform duration-300 ease-out stroke-gray-400 shrink-0\"\n                     x-bind:class=\"{ 'rotate-180': expanded }\"\n                     aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\">\n                    <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2.5\" d=\"M19 9l-7 7-7-7\"><\/path>\n                <\/svg>\n            <\/span>\n        <\/button>\n\n        <div\n            id=\"faculty-and-staff-3-panel\"\n            role=\"region\"\n            aria-labelledby=\"faculty-and-staff-3-button\"\n            x-show=\"expanded\"\n            x-collapse\n            x-cloak\n        >\n            <div class=\"text-gray-700  bg-white py-6 px-5 styled-list\">\n                \n<ul data-start=\"205\" data-end=\"1487\">\n<li data-start=\"205\" data-end=\"425\">\n<p data-start=\"207\" data-end=\"425\"><strong data-start=\"207\" data-end=\"222\">Recently Hired?<\/strong><br data-start=\"222\" data-end=\"225\" \/>Welcome!\u00a0 If you have recently been hired, your account will be created and recognized as active on your official <strong data-start=\"363\" data-end=\"377\">start date<\/strong>\u00a0after HR finishes processing your paperwork.<\/p>\n<\/li>\n<li data-start=\"427\" data-end=\"724\">\n<p data-start=\"429\" data-end=\"724\"><strong data-start=\"429\" data-end=\"450\">Employment Status<\/strong><br data-start=\"450\" data-end=\"453\" \/>Access is available only for active employees. If your employment has ended or is on hold, your account may be disabled.<br data-start=\"575\" data-end=\"578\" \/><strong data-start=\"580\" data-end=\"595\">What to do:<\/strong> Contact the <strong data-start=\"608\" data-end=\"627\">MUIT Service Desk<\/strong> (see contact details above) or your department\u2019s administrative office to confirm your status.<\/p>\n<\/li>\n<li data-start=\"726\" data-end=\"869\">\n<p data-start=\"728\" data-end=\"869\"><strong data-start=\"728\" data-end=\"751\">Email Address Check<\/strong><br data-start=\"751\" data-end=\"754\" \/>Always use your full @marshall.edu email address \u2014 not only your username, and not a personal email account.<\/p>\n<\/li>\n<li data-start=\"1113\" data-end=\"1337\">\n<p data-start=\"1115\" data-end=\"1337\"><strong data-start=\"1115\" data-end=\"1134\">Password Issues<\/strong><br data-start=\"1134\" data-end=\"1137\" \/>If your password has expired or is incorrect, you won\u2019t be able to log in.<br data-start=\"1213\" data-end=\"1216\" \/><strong data-start=\"1218\" data-end=\"1233\">What to do:<\/strong> Visit <strong data-start=\"1240\" data-end=\"1311\"><a class=\"\" href=\"#\" rel=\"noopener\" data-start=\"1242\" data-end=\"1309\">Marshall University | Self Service Password Reset Instructions<\/a> to reset your password.<\/strong><\/p>\n<\/li>\n<li data-start=\"1339\" data-end=\"1487\">\n<p data-start=\"1341\" data-end=\"1487\"><strong data-start=\"1341\" data-end=\"1367\">Still Having Problems?<\/strong><br data-start=\"1367\" data-end=\"1370\" \/>The <strong data-start=\"1376\" data-end=\"1395\">MUIT Service Desk<\/strong> can verify your account status, reset your password, or troubleshoot other access issues.<\/p>\n<\/li>\n<\/ul>\n\n\n                            <\/div>\n        <\/div>\n    <\/div>\n        \n    <div\n        id=\"vendors-and-non-affiliated-users-4\"\n        x-data=\"accordion('vendors-and-non-affiliated-users-4', false)\"\n        class=\"rounded-lg overflow-hidden mb-2 transition-all duration-300 ease-out bg-gray-50\"\n        x-bind:class=\"expanded ? 'bg-white shadow-md' : 'bg-gray-50'\"\n    >\n        <button\n            class=\"w-full flex justify-between items-center p-5 cursor-pointer border-0 text-left transition-all duration-300 ease-out bg-transparent outline-2 outline-transparent text-gray-700 hover:bg-gray-100 focus:outline-green\"\n            x-on:click=\"expanded = !expanded\"\n            x-on:keydown.escape=\"expanded = false\"\n            x-bind:aria-expanded=\"expanded\"\n            x-bind:class=\"expanded ? 'text-green' : ''\"\n            id=\"vendors-and-non-affiliated-users-4-button\"\n            aria-controls=\"vendors-and-non-affiliated-users-4-panel\"\n                    >\n            <div class=\"text-left font-bold contrast-more:font-black tracking-wide text-base lg:text-lg hc:text-gray-900 contrast-more:text-gray-900\">\n                Vendors and Non-Affiliated Users\n            <\/div>\n\n            <span class=\"ml-3\">\n                <svg class=\"h-5 w-5 transition-transform duration-300 ease-out stroke-gray-400 shrink-0\"\n                     x-bind:class=\"{ 'rotate-180': expanded }\"\n                     aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke=\"currentColor\">\n                    <path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2.5\" d=\"M19 9l-7 7-7-7\"><\/path>\n                <\/svg>\n            <\/span>\n        <\/button>\n\n        <div\n            id=\"vendors-and-non-affiliated-users-4-panel\"\n            role=\"region\"\n            aria-labelledby=\"vendors-and-non-affiliated-users-4-button\"\n            x-show=\"expanded\"\n            x-collapse\n            x-cloak\n        >\n            <div class=\"text-gray-700  bg-white py-6 px-5 styled-list\">\n                \n<p data-start=\"461\" data-end=\"478\"><strong data-start=\"461\" data-end=\"476\">What to Do:<\/strong><\/p>\n<ul data-start=\"479\" data-end=\"801\">\n<li data-start=\"479\" data-end=\"603\">\n<p data-start=\"482\" data-end=\"603\">You will need to use your Marshall University provided vendor user account email address.\u00a0 Complete the <strong data-start=\"495\" data-end=\"530\"><a class=\"\" href=\"#\" rel=\"noopener\" data-start=\"497\" data-end=\"528\">Non-Affiliated Access Form<\/a> (Banner Business Partner\/Person Data Entry Form for non-MU employees).<\/strong><\/p>\n<\/li>\n<li data-start=\"604\" data-end=\"681\">\n<p data-start=\"607\" data-end=\"681\">Submit the form to your <strong data-start=\"631\" data-end=\"656\">sponsoring department<\/strong> or <strong data-start=\"660\" data-end=\"678\">campus contact<\/strong>.<\/p>\n<\/li>\n<li data-start=\"682\" data-end=\"801\">\n<p data-start=\"685\" data-end=\"801\">Once your account is provisioned, log in using the <strong>Email\/Password<\/strong> option.<\/p>\n<\/li>\n<li><strong data-start=\"1341\" data-end=\"1367\">Still Having Problems?<\/strong><br data-start=\"1367\" data-end=\"1370\" \/>The <strong>MUIT Service Desk<\/strong> can verify your account status, reset your password, or troubleshoot other access issues.<\/li>\n<\/ul>\n\n\n                            <\/div>\n        <\/div>\n    <\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Why can&#8217;t I access myMU? Access to the myMU portal depends on your role at Marshall University and your current status. Review the sections below to understand when and how access is granted. This will guide you through resolving Single Sign-On (SSO) login issues for myMU. Read the &#8220;Quick Start: General Troubleshooting&#8220; first and then<\/p>\n","protected":false},"author":118,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-sidebar-left.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-19157","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.marshall.edu\/it\/wp-json\/wp\/v2\/pages\/19157","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.marshall.edu\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.marshall.edu\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.marshall.edu\/it\/wp-json\/wp\/v2\/users\/118"}],"replies":[{"embeddable":true,"href":"https:\/\/www.marshall.edu\/it\/wp-json\/wp\/v2\/comments?post=19157"}],"version-history":[{"count":39,"href":"https:\/\/www.marshall.edu\/it\/wp-json\/wp\/v2\/pages\/19157\/revisions"}],"predecessor-version":[{"id":20297,"href":"https:\/\/www.marshall.edu\/it\/wp-json\/wp\/v2\/pages\/19157\/revisions\/20297"}],"wp:attachment":[{"href":"https:\/\/www.marshall.edu\/it\/wp-json\/wp\/v2\/media?parent=19157"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}