Marshall University Information Technology (MUIT) understands how important reliable WiFi is for your research, job function, studies, and daily activities on campus. If you are experiencing difficulties with the university\u2019s WiFi network or are encountering general computer performance issues, we recommend taking the following steps to assess and address the problem:<\/p>\n
Step 1: Update Your Device\u2019s BIOS and System Drivers\u00a0<\/b><\/p>\n
Manufacturers of computers and other devices regularly release updates that improve security, connectivity, system stability and overall device performance. Please check with the manufacturer of your device and ensure your BIOS, device drivers, and system software is updated to their latest recommended versions.<\/p>\n
Windows Devices\u00a0<\/b><\/p>\n MacOS Devices\u00a0<\/b><\/p>\n iPhone and iPad (iPadOS)\u00a0<\/b><\/p>\n Apple TV\u00a0<\/b><\/p>\n Android Devices\u00a0<\/b><\/p>\n Step 2: Confirm that you are connecting to the correct WiFi network\u00a0<\/b><\/p>\n After performing the above updates, please remove or forget all Marshall Wi-Fi networks;\u00a0MU WiFi, MU Guest, MU DeviceNet and eduroam<\/b>.<\/p>\n For Faculty, Staff and Students using the devices listed Step 1,\u00a0MU WiFi<\/b>\u00a0is the preferred network. It is faster, more secure, and finely tuned for the best performance on the university network.<\/p>\n **Important**<\/b>: Please use your full email address (user@marshall.edu<\/a>) in the username field when connecting to MU WiFi or eduroam.\u00a0 This will ensure proper identification and access roles across the traditional and new software defined networks.<\/p>\n Step 3: Housing and Residence Life Spaces\u00a0<\/b><\/p>\n\n
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