{"id":4317,"date":"2016-08-17T09:05:10","date_gmt":"2016-08-17T14:05:10","guid":{"rendered":"http:\/\/www.marshall.edu\/it\/?p=4317"},"modified":"2016-08-17T09:13:19","modified_gmt":"2016-08-17T14:13:19","slug":"skype-business-unplanned-outage-8-16-2016","status":"publish","type":"post","link":"https:\/\/www.marshall.edu\/it\/2016\/08\/17\/skype-business-unplanned-outage-8-16-2016\/","title":{"rendered":"Skype for Business – Unplanned Outage 8-16-2016"},"content":{"rendered":"

Our Skype for Business phone\/UM environment has been performing in an optimal state until approximately 3am \u00a08\/16\/2016 when all of the servers in the Skype for Business environment rebooted unexpectedly.\u00a0 This incident inadvertently caused many Polycom phones to be in a\u00a0disabled state that required a physical reboot in order to correct.\u00a0 In addition it has caused issues with our response groups where calls were not being\u00a0routed as expected.\u00a0 In an effort to resolve those issues, a rolling reboot of our Skype for Business servers began shortly after lunch and ended around 3:30pm.\u00a0 This reboot of the environment introduced other unexpected phone and call issues during that time.\u00a0 Fortunately, those issues had disappeared after the reboot.\u00a0 However, the response group routing issue still remained until another restart of key services around 8:30pm.\u00a0 As a result the\u00a0Skype for\u00a0Business environment has been fully restored and operating at\u00a0an expected optimal functional level.\u00a0<\/span>\u00a0<\/span><\/p>\n

We understand that this issue couldn\u2019t have happened at a worse time and we apologize for the inconvenience that these issues may have caused.\u00a0\u00a0MU’s IT Department would like to assure everyone that we always strive to provide the best possible service to Marshall University with minimal impact to users during technical issues.\u00a0 <\/span><\/p>\n

Please contact the Marshall IT Service Desk at 304-696-3200<\/span> or via e-mail at itservicedesk@marshall.edu if you experience any Skype for Business \/ phone issues.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Our Skype for Business phone\/UM environment has been performing in an optimal state until approximately 3am \u00a08\/16\/2016 when all of the servers in the Skype for Business environment rebooted unexpectedly.\u00a0 This incident inadvertently caused many Polycom phones to be in a\u00a0disabled state that required a physical reboot in order to correct.\u00a0 In addition it has<\/p>\n","protected":false},"author":519,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4,31,26],"tags":[],"class_list":["post-4317","post","type-post","status-publish","format-standard","hentry","category-mainalerts","category-unified-communications","category-unplanned-outage"],"acf":[],"fimg_url":false,"_links":{"self":[{"href":"https:\/\/www.marshall.edu\/it\/wp-json\/wp\/v2\/posts\/4317","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.marshall.edu\/it\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.marshall.edu\/it\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.marshall.edu\/it\/wp-json\/wp\/v2\/users\/519"}],"replies":[{"embeddable":true,"href":"https:\/\/www.marshall.edu\/it\/wp-json\/wp\/v2\/comments?post=4317"}],"version-history":[{"count":0,"href":"https:\/\/www.marshall.edu\/it\/wp-json\/wp\/v2\/posts\/4317\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.marshall.edu\/it\/wp-json\/wp\/v2\/media?parent=4317"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.marshall.edu\/it\/wp-json\/wp\/v2\/categories?post=4317"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.marshall.edu\/it\/wp-json\/wp\/v2\/tags?post=4317"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}